Like with my last entry: Sometimes I despair of humanity. What I can't stand is any form of exceptional stupidity.
I did not even notice somebody was working there. Suddenly: No connection anymore. Nothing. I tried everything and the Fritz!Box router told me "DSL cable malfunction at approximately 6 meters." This is not inside the house anymore and the DSL cable was just fine. I went outside to that box I never touched before and lifted the cap. Two lose wires were dancing in the wind. Since I never ever have had a look inside this box I don't know if these were useless wires – or responsible for the missing connection. My feeling said: "Those wires must have a meaning."
My mum called the hotline to report the missing network functionality. While she was tortured by the painfully slow script ("What light is turned on – look at your router.", "Reboot your router", "Reconnect the cable") I went outside again and asked the neighbor on the other side of the street if he had seen somebody "there" (pointing to the telephone cables).
"No." he said. "Nobody but the Telekom technician." Aha. Thank's for watching! A technician from Telekom. He worked on a box with a few cables – including the DSL cable to our house. The house next door had been empty for a few months and I guess some people will move in there in the next days/weeks. Naturally they will want to have internet (and phone). Whatever he did for the currently empty house, it seems he ripped some cables out and disconnected us completely from phone and internet.
I interrupted the Telekom hotline script and reported my new information. Interest on the other side: Nothing. Continues software troubleshooting. "If we can't get it done via software we will send somebody out. Maybe Saturday."
Okay. Let me summarize this:
And those people get PAID for doing such things. A technician that disconnects wires, let's them lose inside the box, does not even insulate the tips and then… just leaves.
I did not even notice somebody was working there. Suddenly: No connection anymore. Nothing. I tried everything and the Fritz!Box router told me "DSL cable malfunction at approximately 6 meters." This is not inside the house anymore and the DSL cable was just fine. I went outside to that box I never touched before and lifted the cap. Two lose wires were dancing in the wind. Since I never ever have had a look inside this box I don't know if these were useless wires – or responsible for the missing connection. My feeling said: "Those wires must have a meaning."
My mum called the hotline to report the missing network functionality. While she was tortured by the painfully slow script ("What light is turned on – look at your router.", "Reboot your router", "Reconnect the cable") I went outside again and asked the neighbor on the other side of the street if he had seen somebody "there" (pointing to the telephone cables).
"No." he said. "Nobody but the Telekom technician." Aha. Thank's for watching! A technician from Telekom. He worked on a box with a few cables – including the DSL cable to our house. The house next door had been empty for a few months and I guess some people will move in there in the next days/weeks. Naturally they will want to have internet (and phone). Whatever he did for the currently empty house, it seems he ripped some cables out and disconnected us completely from phone and internet.
I interrupted the Telekom hotline script and reported my new information. Interest on the other side: Nothing. Continues software troubleshooting. "If we can't get it done via software we will send somebody out. Maybe Saturday."
Okay. Let me summarize this:
- Telekom technician cuts our connection and drives away
- We have to wait at least two days – instead of calling the very same person who did the mistake and order him to drive back
- And the only right the customer has in such a case is: Continue paying for nothing
- Hotline shows no interest, doesn't listen and follows the script like a robot
And those people get PAID for doing such things. A technician that disconnects wires, let's them lose inside the box, does not even insulate the tips and then… just leaves.
