I always thought my first blog would be about something positive, but today, I received a reply to an inquiry I sent to the shop mentioned above and I just had the biggest urge to rant about it.
Long story short, I ordered a JPN N3DS with a Capture Kit installed 3 weeks ago, and today I decided to ask them how it was progressing as I haven't heard from them since. This was their reply:
Now I understand this might not be that "shocking" to some of you guys, but it's the first time I've ever experienced something like this. I mean come on, I think that fact could've been mentioned before the order transaction was complete. Plus this $200 for express service is bullshit. So now I have to pay extra money because of their incapability of providing it in the expected time. What a joke.
And if they really do have such high traffic, couldn't they hire extra people to offer better service? I understand that they practically have a monopoly in that specific market but it doesn't mean they have to act like a bunch of sticky merkins.
Anyway, those are just my thoughts on this whole situation. Things might have come out a little harsher as I was really looking forward to spend a part of my summer recording 3DS gameplay videos... Other than that, the rest of their service was pretty solid: they replied quickly to my inquires and apparently provide a decent build quality, though I can't confirm that yet.
What are your thoughts on this? Have you had any experience with them in the past? Are you also still waiting on your order to be assembled?
Thanks for reading and I hope this gives a better insight on what to expect when ordering from them.
Long story short, I ordered a JPN N3DS with a Capture Kit installed 3 weeks ago, and today I decided to ask them how it was progressing as I haven't heard from them since. This was their reply:
Hello Kinqdra (of course, my real name was here),
Thank you for your inquiry.
We apologize for the delay. Your order is on the waiting list for the assembly.
We have received an increasing number of orders and each capture kit is assembled manually. Currently, it takes about four months to ship items after we receive orders. We assemble the capture kits in order that we received. We deeply apologize for the waiting time.
If you wish to receive your order in a hurry, we are offering an express shipping service for an additional $200 USD. If you are interested, please let us know. We will send a Paypal request for the express service fee. Once the payment is confirmed, we will send your order as soon as we can.
We use an international express shipping. Once your item has been shipped, you should be able to receive it in a week or so.
We will send you a notification message with a tracking number when we ship your order.
We apologize for any inconvenience, and if there is anything else we can help you with, please ask.
If you have any further questions, I'd be happy to answer them.
Kind regards,
******************************************************
Katsukity's GameDirectShop
Thank you for your inquiry.
We apologize for the delay. Your order is on the waiting list for the assembly.
We have received an increasing number of orders and each capture kit is assembled manually. Currently, it takes about four months to ship items after we receive orders. We assemble the capture kits in order that we received. We deeply apologize for the waiting time.
If you wish to receive your order in a hurry, we are offering an express shipping service for an additional $200 USD. If you are interested, please let us know. We will send a Paypal request for the express service fee. Once the payment is confirmed, we will send your order as soon as we can.
We use an international express shipping. Once your item has been shipped, you should be able to receive it in a week or so.
We will send you a notification message with a tracking number when we ship your order.
We apologize for any inconvenience, and if there is anything else we can help you with, please ask.
If you have any further questions, I'd be happy to answer them.
Kind regards,
******************************************************
Katsukity's GameDirectShop
Now I understand this might not be that "shocking" to some of you guys, but it's the first time I've ever experienced something like this. I mean come on, I think that fact could've been mentioned before the order transaction was complete. Plus this $200 for express service is bullshit. So now I have to pay extra money because of their incapability of providing it in the expected time. What a joke.
And if they really do have such high traffic, couldn't they hire extra people to offer better service? I understand that they practically have a monopoly in that specific market but it doesn't mean they have to act like a bunch of sticky merkins.
Anyway, those are just my thoughts on this whole situation. Things might have come out a little harsher as I was really looking forward to spend a part of my summer recording 3DS gameplay videos... Other than that, the rest of their service was pretty solid: they replied quickly to my inquires and apparently provide a decent build quality, though I can't confirm that yet.
What are your thoughts on this? Have you had any experience with them in the past? Are you also still waiting on your order to be assembled?
Thanks for reading and I hope this gives a better insight on what to expect when ordering from them.
