- Joined
- Feb 4, 2010
- Messages
- 176
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- Location
- Ontario, Canada
- Website
- planetstephanie.net
- XP
- 94
- Country
I placed my order with them on the 6th, I must have been one of the early ones, my order was # 21. It went from 'awaiting fulfillment' to 'completed' in only a few hours. Then there was the thing about learning that 'completed' does not mean 'shipped'. It seems that the order is complete before it gets shipped.
I had opted for DHL because I'm impatient & I want the tracking info, and I don't mind paying extra for that.
So when the order was 'complete' without tracking info (it actually said 'tracking number is not available') I submitted a ticket. After a few hours they got back to me and explained it was a glitch, and that's how I surmised that the order hadn't shipped yet.
So I waited. Finally this morning, the order still hasn't been shipped, so I reply to the ticket asking when the order will ship.
They get back to me saying it has already shipped and they've updated the order status accordingly.
Except there's still no tracking number.
So I have to submit yet another ticket asking what the tracking number is and why it's not on the status email. The status email that says shipped still says 'tracking number unavailable'. And their website itself has no mention whatsoever of the tracking number, when viewing order details.
It's like playing 20-questions with them and it's frustrating.
This is why I've recently been shopping at RealHotStuff - even though they're in the USA and I'm in Canada, I usually get my orders next-day (via fedex). That's faster than the two businesses that are just across town from me (KickGaming & ConsoleSource) who both take 3 or 4 days.
I guess I'm just ranting a bit but when you pay the extra $$ for the fast delivery and tracking, you expect fast delivery and tracking.
-Atashi
I had opted for DHL because I'm impatient & I want the tracking info, and I don't mind paying extra for that.
So when the order was 'complete' without tracking info (it actually said 'tracking number is not available') I submitted a ticket. After a few hours they got back to me and explained it was a glitch, and that's how I surmised that the order hadn't shipped yet.
So I waited. Finally this morning, the order still hasn't been shipped, so I reply to the ticket asking when the order will ship.
They get back to me saying it has already shipped and they've updated the order status accordingly.
Except there's still no tracking number.
So I have to submit yet another ticket asking what the tracking number is and why it's not on the status email. The status email that says shipped still says 'tracking number unavailable'. And their website itself has no mention whatsoever of the tracking number, when viewing order details.
It's like playing 20-questions with them and it's frustrating.
This is why I've recently been shopping at RealHotStuff - even though they're in the USA and I'm in Canada, I usually get my orders next-day (via fedex). That's faster than the two businesses that are just across town from me (KickGaming & ConsoleSource) who both take 3 or 4 days.
I guess I'm just ranting a bit but when you pay the extra $$ for the fast delivery and tracking, you expect fast delivery and tracking.
-Atashi