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They're not going to fix the hardware flaws, but they can address them.
Here, four problems tackled.
- The Wii U has almost no built-in storage and last time I checked, it's 2014 and we're in the age of Digital Distribution. Your average mom and pops doesn't know what an HDD enclosure is or how to set one up - they want a Nintendo-branded accessory that will give them storage. Can Nintendo give them that? So that they know they can pick up a hard drive for their system and it will work Plug and Play? Yes, they can. Both Microsoft and Sony sell their own HDD's, to great effect I might add
- Nintendo Network s*cks donkeys in a variety of areas. Nintendo nailed the Social aspect with MiiVerse, it's working perfectly fine, but the store is appaling. It offers practically no sales, it doesn't support Gifting items (which is something that WAS supported on the Wii) and is generally underwhelming. It needs a revamp. Step the game up, Big N... oh, and while you're at it, fire half of your MiiVerse moderators. Not everything you find "offensive" is in fact "offensive" - if you're hosting a social network, let people socialize in peace instead of dishing out bans and suspensions for minute offenses
- Microsoft has "Games for Gold", Sony has "PlayStation Plus Instant Collection", Nintendo has no equivalent service. I know they're not keen on supporting subscription-based services, but unless they're also not keen on success for their systems, they should come up with an equivalent service
- Start releasing games with Cross-platform content. There's a sea of 3DS owners who would be greatly interested in owning a Wii U if it meant additional content for their favorite games. It's not rocket science, take advantage of the fact that you have two platforms
I agree on the Miiverse moderation, it's pretty damn pathetic and is run by butt-hurt speech Nazis. In fact, I don't even go there anymore because of the overcautious moderation. The HDD issue however, shouldn't be an issue at all, but if it must be addressed, then the whole "digital-downloads-being-tied-to-a-console" issue should be tied to that. I'll never be able to trust downloading a full retail game on the Wii U. I want it to be tied to an account so I can re-download like I would with Steam, but no, they had to tie it to the console. I don't feel safe doing that at all. As for HDDs themselves, I'd rather pay $40 to get a 250 GB than some overpriced propriety HDD, but that's just me.
The eShop is indeed lacking, the sales are nonexistent, the Virtual Console is shit compared to the Wii's (and that's not saying much), that to needs revamp.
So yeah, when you put it that way, well, then the criticism is well-justified