I was attempting to download my free copy of New Super Mario Bros. U from the Mario Kart 8 promo. The download got to about 60%, and then would not download any more. When trying to return to the Wii U menu, my Wii U froze and I had to manually power it down and turn it on again. I attempted this several more times with the same results.
One time (and only one time) I was greeted with the following error: "There is a problem with the system memory" and error code "160-0103". I restarted and after this I had issues starting any software. After several more restarts, I was able to start up Mario Kart 8, some VC titles, etc. without issue.
I tried downloading NSMBU again, and also Zelda: The Wind Waker HD. I was able to download them fully, but when the titles get between 60% and 80% in the install, the Wii U locks up. I have tried to download a smaller game (Klonoa for GBA) and that worked fine without any issues.
I called up Nintendo and they said a potential fix was to reformat the system or send it in for repair. He said that if I reformat, that I would lose all my saves. Is it possible that I could back up the data to a USB drive, though, and then reformat and recover this data? I've heard that people have sent in their Wii U for repair have been able to recover from a USB backup (as long as they are sent back the same Wii U instead of a replacement). Would it be any different if I do the format myself?
Also of note, I tried doing a mass copy of all my Wii U system memory data to USB drive. It finished copying at least 7 of the 60 titles, then my screen just went black. The Wii U was still running, but there was no image on the screen or the gamepad. I ended up letting it run for many hours before I forced it to shut down manually.
I have also tried turning the system off and downloading eShop titles in the background through standby mode. The light stays orange for hours and doesn't ever seem to finish.
One time (and only one time) I was greeted with the following error: "There is a problem with the system memory" and error code "160-0103". I restarted and after this I had issues starting any software. After several more restarts, I was able to start up Mario Kart 8, some VC titles, etc. without issue.
I tried downloading NSMBU again, and also Zelda: The Wind Waker HD. I was able to download them fully, but when the titles get between 60% and 80% in the install, the Wii U locks up. I have tried to download a smaller game (Klonoa for GBA) and that worked fine without any issues.
I called up Nintendo and they said a potential fix was to reformat the system or send it in for repair. He said that if I reformat, that I would lose all my saves. Is it possible that I could back up the data to a USB drive, though, and then reformat and recover this data? I've heard that people have sent in their Wii U for repair have been able to recover from a USB backup (as long as they are sent back the same Wii U instead of a replacement). Would it be any different if I do the format myself?
Also of note, I tried doing a mass copy of all my Wii U system memory data to USB drive. It finished copying at least 7 of the 60 titles, then my screen just went black. The Wii U was still running, but there was no image on the screen or the gamepad. I ended up letting it run for many hours before I forced it to shut down manually.
I have also tried turning the system off and downloading eShop titles in the background through standby mode. The light stays orange for hours and doesn't ever seem to finish.
