Hacking Something strange with my O3DS with A9LH - System Menu not working

[PBallWiz]

I just sold my O3DS with A9LH because it wasn't getting any love since I mostly play my N3DS.
Before I sold it I did a system format. I set up time, date,etc. upon restart and installed Freeshop so the new owner could easily check out some new titles. I even installed a couple titles to make sure all was good.
I get a text about an hour after he picked it up. Says he can't set up network settings because none of the menu buttons in System Settings function. The only thing he can click on in System Settings is the "X Close" button at the bottom.
My first thought was to run the Luma updater and try a different version but then I realized he can't since he is unable to setup WiFi.
Running Luma on Ver. 11.0.0-33E ( This is a European Console).

I am totally stumped here. I've installed A9LH on about 10 different consoles and have never ran into this before.
Any help would be greatly appreciated!

 

[Posghetti]

Sounds like a broken bottom screen to me, not a A9LH/Luma issue. (For future references, you can always update Luma manually via PC)

 

[The Real Jdbye]

I just sold my O3DS with A9LH because it wasn't getting any love since I mostly play my N3DS.
Before I sold it I did a system format. I set up time, date,etc. upon restart and installed Freeshop so the new owner could easily check out some new titles. I even installed a couple titles to make sure all was good.
I get a text about an hour after he picked it up. Says he can't set up network settings because none of the menu buttons in System Settings function. The only thing he can click on in System Settings is the "X Close" button at the bottom.
My first thought was to run the Luma updater and try a different version but then I realized he can't since he is unable to setup WiFi.
Running Luma on Ver. 11.0.0-33E ( This is a European Console).

I am totally stumped here. I've installed A9LH on about 10 different consoles and have never ran into this before.
Any help would be greatly appreciated!

It sounds like something is messed up in NAND (missing system tickets, corrupted mset, something like that), though I have no idea how that could have happened.
Maybe setting up wifi in recovery mode would work?

Sounds like a broken bottom screen to me, not a A9LH/Luma issue. (For future references, you can always update Luma manually via PC)

I think it would be pretty obvious if it was just a broken touchscreen, cause it wouldn't work on the home menu or in games either.

 

[PBallWiz]

Sounds like a broken bottom screen to me, not a A9LH/Luma issue. (For future references, you can always update Luma manually via PC)

Not a hardware issue.
I should have mentioned that touch screen works for every other application. He could launch different games, change themes, etc.

--------------------- MERGED ---------------------------

It sounds like something is messed up in NAND (missing system tickets, corrupted mset, something like that), though I have no idea how that could have happened.
Maybe setting up wifi in recovery mode would work?

I think it would be pretty obvious if it was just a broken touchscreen, cause it wouldn't work on the home menu or in games either.

I thought the same thing. I thought he might have gone into FBI and deleted some system files. I questioned him and he said he did nothing in FBI.

 

[Quantumcat]

Can you get him to do a system update by recovery mode?

 

[justln]

I think you should get back your 3ds from him and reflash your NAND backup, the settings probably got corrupted.

 

[DavidRO99]

Make him remove System Settings and after that update from Recovery

 

[PBallWiz]

Ok guys. I must apologize for wasting everyone's time.
The guy texts me this morning and tells me he's figured it out. Evidently he wasn't actually using the touch screen. He was trying to navigate the menu with the control pad and buttons and never thought about actually touching the lower screen. I just shook my head in disbelief. Wow.
Well I guess we were all noobs at one time or another.
Thanks again to all that chimed in here.


Sent from my SAMSUNG-SM-N910A using Tapatalk

 

[qq12345]

He was trying to navigate the menu with the control pad and buttons and never thought about actually touching the lower screen.

This literally made my day hahahaha! XD thanks for sharing lol.

 

[Quantumcat]

I always thought it was a stupid idea of Nintendo's to not allow you to use the D-pad or circle pad plus A to navigate Settings. What if your touch screen is broken? There's plenty of games that don't require the touch screen so it wouldn't be an immediate death sentence for a 3DS.

 

[ossay78]

Ok guys. I must apologize for wasting everyone's time.
The guy texts me this morning and tells me he's figured it out. Evidently he wasn't actually using the touch screen. He was trying to navigate the menu with the control pad and buttons and never thought about actually touching the lower screen. I just shook my head in disbelief. Wow.
Well I guess we were all noobs at one time or another.
Thanks again to all that chimed in here.


Sent from my SAMSUNG-SM-N910A using Tapatalk

it wasn't even a trouble. lol

 

[astronautlevel]

I always thought it was a stupid idea of Nintendo's to not allow you to use the D-pad or circle pad plus A to navigate Settings. What if your touch screen is broken? There's plenty of games that don't require the touch screen so it wouldn't be an immediate death sentence for a 3DS.

I've thought about this too, but so much of the design of the 3ds firmware is unintuitive I'm not even surprised