Hardware Nintendo won't replace the display of your Switch if it has dead pixels..

[WiiUBricker]

This isn't new. You can also find the exact same thing in the 3DS' Home Menu Manual.

Switch is no 3DS and every system is different. See DS.

 

[Kyubnyan]

Switch is no 3DS and every system is different. See DS.

Exactly, every system is different. Ergo, they have no reason to give you a different switch if you have 3 dead pixels.

 

[Xzi]

Exactly, every system is different. Ergo, they have no reason to give you a different switch if you have 3 dead pixels.

And, again, any retailer you buy it from (including the good online ones) will let you return/exchange for that, even if you have to wait a couple weeks for new stock.

 

[Ritsuki]

..because Nintendo doesn't see them as a fault. From the Q&A:



Source, via

That's the policy for every store that sells screens here (in Switzerland), and I think there's an international, or at least European policy about that : the manufacturer has to replace the screen if there's a certain percentage of dead pixels, otherwise, the screen is considered fine

 

[Xzi]

That's the policy for every store that sells screens here (in Switzerland), and I think there's an international, or at least European policy about that : the manufacturer has to replace the screen if there's a certain percentage of dead pixels, otherwise, the screen is considered fine

And they do that, just not for like <=1-3%. I'd guess 10% is probably the line.

 

[Mr. Wizard]

Not even one dead pixel on my switch huzzah!

Went here with the switch browser to test dead pixel page.
Just changed my DNS to 108.061.164.129 to go anywhere on the web!
Courtesy of this post.

 

[happydance]

I bought a LG phone a couple of years ago for my sister and it had a dead pixel... I think it's just 2 and got replaced imediately, same with my LG tv,and a Samsung tv with slight discoloration.. got replaced immediately, then now a few days ago I bought a new benq monitor and they specifically explained the warranty and mentioned me that if the dead pixel exceeds 5 they will replace it.



so maybe the policies has changed

 

[DinohScene]

I'm not surprised.
It's Nintendo after all.
Luckily, the Switch screen isn't to hard to replace if you're a bit good with electronics.

 

[Bladexdsl]

yeh who cares mine is in it's dock where it belongs

 

[einhuman197]

In the EU, display can have 2 dead pixels if there are more they must replace the screen/device. So this plan won't work I the eu

 

[evandixon]

IIRC, their policy with the DSi was the same, but allowing repair if dead pixels interfered with gameplay (ie, were in the middle of the screen).

 

[Foxi4]

All LCD manufacturers have dead pixel policies to ascertain whether a display is defective or not. Additionally, there are international standards dictating what class the display is, and failing to meet those standards would effectively make the device defective, whether Nintendo agrees or not. ISO 13406-2 states clearly that a Class I display can have zero dead pixels or sub-pixels while a Class II display can have 2 dead pixels, 2 hot pixels and 5 stuck/subpixel-damaged pixels, etc. These rules were updated in the ISO 9241 standard, but the general principle is the same. If Nintendo sells panels that are wrongly classed, they're defective by definition and should be replaced. The regulations allow for 1 defective pixel (hot, dead or stuck) every one million pixels of the matrix, otherwise the panel does not meet the standard and is not ready for market.

https://en.wikipedia.org/wiki/ISO_13406-2
https://en.wikipedia.org/wiki/ISO_9241#ISO-9241-302.2C_303.2C_305.2C_307:2008_pixel_defects

 

[Thomas83Lin]

Does it matter that Nintendo won't replace it, when I'm returning to say a store like gamestop?

Ive had to return a new 3ds XL, it had dirt particles under the screen. GS replaced it no problem.

 

[Foxi4]

Does it matter that Nintendo won't replace it, when I'm returning to say a store like gamestop?

Ive had to return a new 3ds XL, it had dirt particles under the screen. GS replaced it no problem.

That's a manufacturing flaw, screens are not supposed to have any dust under the glass as they're assembled in a sterile environment. If you have dirt or dust under the screen, it's defective. The system should've been a factory reject, I'm not surprised it was replaced.

 

[Thomas83Lin]

That's a manufacturing flaw, screens are not supposed to have any dust under the screens as they're assembled in a sterile environment. If you have dirt or dust under the screen, it's defective. The system should've been a factory reject, I'm not surprised it was replaced.

My point was, I normally don't return my nintendo products to nintendo, so does their replacement policy apply to places like GS.

 

[Xzi]

My point was, I normally don't return my nintendo products to nintendo, so does their replacement policy apply to places like GS.

No, every retailer has their own return/replace policies.

 

[Foxi4]

My point was, I normally don't return my nintendo products to nintendo, so does their replacement policy apply to places like GS.

A store will not replace the product for you if they're uncertain whether or not the manufacturer will replace their stock unless you have an extended warranty with them, the staff is trained in diagnosing whether something is a defect or not. They're not a charity, they send those systems straight back to the manufacturer for refurbishment and/or replacement and the manufacturer foots the bill, so to speak. It's possible in stores that have money to burn, like supermarket chains, but gaming chains have razor-thin margins and are very strict with their returns policies.

 

[Eastonator12]

..because Nintendo doesn't see them as a fault. From the Q&A:



Source, via

About that "painful switch launch" utube video, would it be possible to photoshop a pic of a broken switch, send it to nintendo, and they'll send u another one? Or would they make you ship it to them

 

[Thomas83Lin]

A store will not replace the product for you if they're uncertain whether or not the manufacturer will replace their stock unless you have an extended warranty with them, the staff is trained in diagnosing whether something is a defect or not. They're not a charity, they send those systems straight back to the manufacturer for refurbishment and/or replacement and the manufacturer foots the bill, so to speak. It's possible in stores that have money to burn, like supermarket chains, but gaming chains have razor-thin margins and are very strict with their returns policies.

No, every retailer has their own return/replace policies.

Two good points, luckily I don't have this problem. If the dead pixels were distracting enough, I would try to return it. I agree its not a stores responsibility like GS, Nintendo should offer a repair service regardless.

 

[Mr. Wizard]

A store will not replace the product for you if they're uncertain whether or not the manufacturer will replace their stock unless you have an extended warranty with them, the staff is trained in diagnosing whether something is a defect or not. They're not a charity, they send those systems straight back to the manufacturer for refurbishment and/or replacement and the manufacturer foots the bill, so to speak. It's possible in stores that have money to burn, like supermarket chains, but gaming chains have razor-thin margins and are very strict with their returns policies.

Bestbuy and Amazon have always accepted my returns, even with no valid reason other than I don't want it anymore.