Hey guys,
first of all sorry for my sloppy English, but I'm not a native speaker of the language
I've decided to turn to you as I'm having a strange issue with the eshop.
I wanted to purchase a game from the shop (u host), which costs around 5 euro (the payment was supposed to be made in the Polish zloty i.e. my currency). I chose the "pay reminded by credit card" option, filled up all the required data and proccessed the payment. Suddenly, an error popped-up saying that I gave the wrong credit card info. Oh well, I thought, probably my card (visa) is incompatible with the eshop, then, I heard a vibration of my phone... Here comes a funny thing - according to my bank phone app notification the payment has been made (hence the vibration) and the required sum of money has been deducted from my acc. I checked my bank account, and indeed, the sum has been charged, BUT I don't have any transaction in my bank acc history! Nothing! Zero! Null! Summing up, my nintendo acc isn't topped up, I can't download the game, my money went missing, and there's no sign of the purchase in my account history! The only thing I've got is a screenshot of my app notification, which isn't much of a proof, as it only states the time, sum of money, and the payment method used...
What can I do in a situation like that? Has any of you ever encountered any situation like that?
first of all sorry for my sloppy English, but I'm not a native speaker of the language
I've decided to turn to you as I'm having a strange issue with the eshop.
I wanted to purchase a game from the shop (u host), which costs around 5 euro (the payment was supposed to be made in the Polish zloty i.e. my currency). I chose the "pay reminded by credit card" option, filled up all the required data and proccessed the payment. Suddenly, an error popped-up saying that I gave the wrong credit card info. Oh well, I thought, probably my card (visa) is incompatible with the eshop, then, I heard a vibration of my phone... Here comes a funny thing - according to my bank phone app notification the payment has been made (hence the vibration) and the required sum of money has been deducted from my acc. I checked my bank account, and indeed, the sum has been charged, BUT I don't have any transaction in my bank acc history! Nothing! Zero! Null! Summing up, my nintendo acc isn't topped up, I can't download the game, my money went missing, and there's no sign of the purchase in my account history! The only thing I've got is a screenshot of my app notification, which isn't much of a proof, as it only states the time, sum of money, and the payment method used...
What can I do in a situation like that? Has any of you ever encountered any situation like that?