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That would be your issue. What firmware are you on? You can check this by going to System Settings and looking in the lower-right-hand corner of the top screen.turning the 3ds on, or going to homebrew? 3ds turns on, works fine, can play online and stuff. I used browserhax to go into homebrew, and the website and the qr code will say the website is not up to date. Idk if that helps.