I replied to you already. You did not receive my email? I will paste it below.
It could be because you had a dev unit, and a particular one since we had to
resend it, because the first parcel, someone took the red card inside. That's
the only thing we can think of. You D/Lded the firmware from our site link
right? And yes, don't worry, we will fix your unit. send bill for shipping back
and a paypal address, we will refund return cost. It is good because although it
is most likely due to the dev unit, we will analyze everything to see what
happen, and make a report, as you would be the first real bricking of Gateway,
since all others we saw right away it was clone or normatt modified launcher.
And in fact, depending on what we find, the fact the dev unit provoked it might
help us understand what is happening even more. But we will know all that after
a full scan and study of the console and what's in it.
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You would be unlucky, but of course we will fix it. We had like 15 consoles
returned so far, mostly Brazilian and other developing countries where almost
only clones sell. And as expected, every single one was due to another launcher
file. This is why we made it clear in our RMA email (see below) because we don't
want again their problem to cause us wasted time on RMA for nothing, but we know
some people will take their chance. We cant show them how we know, because it
would help those cloners who are wasting our time, but if they knew, they
wouldn't bother as it is pretty obvious when you know and have pretty simple
hardware...
We normally collect them from reseller, but as you received it direct from us, i
ask a forwarder to collect it for us. Write on the box with your 'from' address
'FOR GW team', so they know it is for us, and we will collect it.
Simply return the console, including SD card, gateway card and if possible your
NAND back up to:
You don't think I'd put the address do you?