So if unless you've been living under a rock for the past few days you may have noticed (it's hard to miss) the recent debacle regarding EA's new reboot of SimCity. Always-online DRM even for a single-player game already had gamers raising their clenched fists; but coupled with extreme under-estimates of server load on EA's part launch adopters of the game have faced persistent problems ranging from disconnects and loss of save data to simply being unable to access their game.
While the server stress appeared to be improving as it released in Europe this wasn't to last and it seems for those who are unhappy with their purchase things have just taken a turn for the worse. Tom Reiertsen, a reader of Eurogamer, has reported that EA are refusing to refund his purchase regardless of his claims of the game being "broken" and "unplayable". Under EU law this is normally grounds to demand a full refund of your purchase, no matter what the product is and this should still be the case here. However, EA state that they are "unable to offer a refund on digital downloads" and, to make matters worse, any attempt to claim a refund charge through your bank account will result in your entire Origin account having "action taken against it". Read the full conversation below:
Via Eurogamer.net