UPDATE: Regarding the recent 3DS banwave

fb-3ds-400x400.jpg

It appears that users are being banned from 3DS online services, en masse. There's no direct cause right now, and seemingly no linking factor. This post is meant as an announcement for users, to be wary, and that GBAtemp will keep you updated as soon as more info rolls in. If you have been banned, please post in the thread below, and we will try to keep tabs on the situation. To be extra sure, it can't hurt to turn off your 3DS's wireless capabilities, so you might as well do that for now.

Edit 1: it appears that e-Shop access isn't restricted if you are banned.

Edit 2: A caller to Nintendo reported that the company said this ban is due to "unauthorized software usage".

Edit 3: @LinkSoraZelda is collecting info. Contact him if you are banned.

Edit 4: Click and fill this out if you were BANNED.

Edit 5:
[11:28:19 PM] Clector: Curiously the page of that error in Nintendo Support website used to have this:Error Code: 002-0102 Situation: You receive the error code 002-0102 when attempting to connect online. What to Do: If you continue to experience this issue, please contact Nintendo by calling 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.
[11:28:44 PM] Clector: Now it says this: What to Do: If you are experiencing this error code, your Nintendo 3DS family system has been banned due to unauthorized system modifications, play of unauthorized versions of one or more games, and/or connecting to the official game servers in violation of our terms of service. This ban is effective immediately and requests to remove the ban will not be processed.
Thanks to @Joom

Edit 6: Aurora Wright is taking another poll here

Edit 7: Not a lot is known but

There are bans happening, they are happening in all regions.
All models in the 3ds family seem to be candidates for banning.
There is no indication they will be anything other than permanent.
A game or DLC may end up being a cause but there is no one game or DLC that ties banned users together.
The cause or causes are as yet unknown, though it does seem to be related to modifications. Reports of unmodified consoles being banned are as yet unproven.
The banning is tied to something you can modify, thus you can unban. Doing it while the causes are unknown is likely only going to burn a working token though.
There are semi public tokens out there, Nintendo knows how to browse a forum as well as you so don't be surprised if they also get banned.
It does not seem to be limited to a given base firmware version, it does not seem to be limited to any one custom firmware type. There is some speculation that older hacking methods are not being hit as hard but nothing to confirm this yet.
The data collection could have happened this morning, or it could have been months in the making.
A simple check to see is checking your friends list, by itself it will not ban you.
Some are turning their wifi off. It is doubtful this will be of much use and being banned does not seem to come with any downsides that wifi being off will not also mimic.
You may have escaped a ban thus far but it could happen at any point. It could be that they stop in the future, it has happened on other consoles, but you would be living in hope rather than any particularly well founded logic.
The bans are done on the side of Nintendo's servers rather than your 3ds so there is also that.

If you hack your devices/games then their online functionality may be troubled. This has been known for decades, Nintendo seems to have finally caught up with that.

Please continue to share information with the thread or the links in previous edits.

Update 5/30

HOW TO HELP AVOID BANS (we think)​

If I was to guess from the information we have gathered since the ban wave, it seems likely that they are looking for TitleIDs that don't exist. Homebrew shows up in the activity log as the Download Play app, and fake CIA's show up as just ??????. That last one is what I'm guessing they are looking for.

If you are not banned yet or before you unban yourself, go into your friends list, choose settings, and turn off the option to "show friends what game you are playing." This will prevent you from playing games online with friends, so turn it back on when you wanna game with someone, but ALWAYS keep it off when running custom CIAs. Next, go into system settings -> internet settings -> spotpass, and turn off BOTH options. One is auto download software, the other sends system information to Nintendo. Also, make sure you don't have your favorite title set to something stupid like FBI or any other non-Nintendo CIA.

Its VERY likely that these options are what tipped off Nintendo, but we aren't 100% certain yet. The amount of banned people that had one of these options turned on was over 80% for each. If I was to assume that some of those people overlap, its very possible (but not confirmed) that 100% of banned people in the survey had at least one of those options turned on. I personally had all of them off and I have TONS of reasons for Nintendo to ban me.... yet I am not banned (yet).

Another bit of advice: Only run custom CIAs when offline, and after you close them, run a "legit" game like Smash Bros. or something before shutting down or going back online. This way your most recent title won't show up as a fake CIA

Current Theories as to what causes a ban
* SpotPass Settings: 8 users out of 46 users that were banned have SpotPass completely shut off, or SpotPass only (no friends list visibility)
* Firmware Version (Luma, Nintendo): Literally all reports ranged from 10.2+, I can get exact numbers for this if you'd like, but all firmwares were affected.
* Firmware Type (A9LH, B9S): 44 of the 126 B9S users that answered were banned, pattern was mirrored for A9LH users as well.
* Homebrew Titles such as FBI, HBL, Luma Updater, Themely, and freeShop: Literally about 98% of users both banned and unbanned had some combination of these applications installed. However the common ones were: FBI, HBL, LumaUpdater and NTR.
* Save Modification: Equal amounts of users on both sides have reported save modification in some form, either with PKSM or another save editor
* System Transfers: 188 users said that they had not previously system transfered, 61 of those users were banned; 16 users said they transferred from a hacked console, only three of them received a ban; 13 said they transferred from a stock system and likewise were banned. The rest of our sample did not answer this question.
* Activity Log Information: A majority of those who have not been banned have said they had NOT cleaned their activity logs. I can get exact numbers for this too on request.

This information is just what I've found. Like I said, there could be variables or things we haven't even checked for yet. But these are things that I feel should be disproven, at least with the current dataset we have.

  • From the information that we've gathered from some people that have used a packet sniffer such as WireShark, the following data is sent to Nintendo's online gaming servers as soon as the 3DS connects to the internet:
    • Amount of time spent online (timer stops when either the system is disconnected from the internet, or connection drops out, then starts the timer again in a new session when it reconnects to the internet).
    • The game being played and amount of time spent on it during that session.
    • The console's unique hexadecimal ID used in the LocalFriendCodeSeedB, along with it's RSA-signed signature.
    • The console's serial number in which is broadcasted from the SoC and is hard coded in the SoC.
    • Friend Code generated on the Nintendo 3DS system, if one has been generated.
    • Internet connection status (either online or offline).
    • The Nintendo Network ID, if there is one linked to it.
    • Even if the sending of SpotPass Information is switched off, or even hiding your currently playing games. It does not prevent the system from sending currently playing information to Nintendo's online gaming servers, it only hides it from your friends in your friend list (like being invisible on the forum, while mods and admins can still see you). Why? Because even people without a Friend Code on their system have been getting banned too!

  • The following data is NOT sent to Nintendo's online gaming servers:
    • The data from the Nintendo 3DS's Activity Log. Oddly enough, while Nintendo does explicitly state that they collect Activity Log data, they're actually referring to their own server's Activity Log, which always tracks every console's online activity, and keeps a record of them that is stored forever. And is only collected in increments of data through a timer and a currently playing list.
    • Games or apps that have not been played, regardless if they're legitimate or not. You only get tracked when you're online and using that game or app.
    • Using games or apps while offline. Even though it is stored on the 3DS console's Activity Log, that data is NOT sent to Nintendo's online gaming servers.
    • Custom Firmware. Though we can't rule out the possibility of them releasing a 3DS update in the future that adds such function to collect MD5 hashes of files and FIRM data and send them to Nintendo online gaming servers (which would also be updated in a maintenance).

  • Things that people think what happens with consoles, but really doesn't:
    • "LocalFriendCodeSeedB is transferred to the system upon doing a system transfer". This is false, the LocalFriendCodeSeedB remains on the system and does not move to another system.
    • "The console generates a LocalFriendCodeSeedB upon first startup". Again, this is false, the LocalFriendCodeSeedB is made during the manufacturing process at Foxconn. It is generated at the factory, flashed to the NAND flash memory storage, then created as an account on Nintendo's online gaming server and Nintendo eShop server immediately when being manufactured. It is absolutely impossible to generate a LocalFriendCodeSeedB and be able to connect to Nintendo's online gaming server and/or Nintendo eShop server, even if you knew the RSA generation key for it. You'd end up with Error Code 002-0102 "This console's online services have been restricted by Nintendo" if you even tried (the error can either mean two things: The hexadecimal ID doesn't exist on the server, or the request to access the hexadecimal ID has been denied which in other words... banned). So a LocalFriendCodeSeedB generator will NEVER happen! Because it's not worth doing, if it can't connect.
    • Switching off "Currently Playing" information. Once again, this does not hide your online activity from Nintendo's online gaming server, it only hides it from your friends.
    • Switching off SpotPass. Nope, this too doesn't hide your online activity from Nintendo's online gaming server, it only opts-out of receiving SpotPass data, sorry.

So pretty much the bottom line is, if anyone has been using custom apps and/or titles not installed through Nintendo eShop while online in the past, guess what? You're screwed! And it is only a matter of time before your console's unique hexadecimal ID in the LocalFriendCodeSeedB is banned from Nintendo's online gaming server. This will mean, your console can't access the Friend List or play any online functions in games.

If you have been online while using custom apps and/or titles not installed through Nintendo eShop and haven't been banned yet, that's because Nintendo hasn't caught up to you yet. They're still going through each unique hexadecimal ID's Activity Log on their server, and by Activity Log, I mean the Activity Log on their server, not the 3DS console's activity log. And it will be only a matter of time before you're banned too.

Thanks to @Platinum Lucario @MadMageKefka and @ShadowEO !
 

NDTube04

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I do want to ensure that I put this out there, in case the post gets rolled off. If you haven't done so yet, please fill out @NDTube04's wonderful comprehensive survey found: https://goo.gl/forms/8t5WiRE45dBTgLG73

Please be honest and thorough, troll responses don't help anything :P The form ends up collecting data in a much better and more efficient format and is exactly like the information we had already been receiving here in the threads. Thanks for putting in the work, NDTube04!

Edit: Almost forgot! Only answer "I was not banned" for the other questions if you don't have an answer, otherwise, please be specific and ignore that option. The only required "Have you been banned" question is the first question
I removed most of these, so you can choose more wisely now. Thanks @ShadowEO for helping me with this!

IF you haven't yet, please contribute your information to the survey! We only need 24 more submissions to reach 100 submissions! Please help us with this!
 

BARNWEY

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Im afraid to use a puplic seed and get my NNID banned since all my games are legit and I just use cwf for save backup. I'll wait a couple of days to see what's happens.
You should've unlinked your NAND anyways, you could always dump your enctitlekeys.bin off your 3DS and put it in the FreeShop folder to redownload any legit games you bought...
 

have_full

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do you guys still collecting data?
I can give mine.

O3ds Japan version.
Current FW: 11.2
Current Luma: 6.6 (I think)
Status: Not Banned
Running on al9h, haven't upgraded to B9
CFWed on march/april 2016

Installed:
- FBI, CIAngel, Luma updater, Config.cia
- Monster Hunter X, MH Cross, MH XX, Fantasy Life, Rhythm Heaven Megamix,
- MH4, MH4G, MH Ultimate 4
- FE echoes, Cooking Mama 5
- Monster Hunter Save data Transfer
- Ntr type 3, Ntr 3.5
- Howbrew + jksavedata

Had:
- SuMo, removed 1 day after installed
- Rune Factory 4

Edited Save data: Yes
Hacked Save data: Yes
Play online with haved/edited save data: Yes
Play online with ntr: No
Play offline with NTR: Yes
Share Currently Playing Game: Always ON (until 28 May 2017)
SpotPass: Always On (until 28 May 2017)
NINID: Connected

Never online on SuMo
Was online when playing Fantasy Life, Monster Hunter Series

-------------------------------------------
N3ds US version.
Current FW: 11.4
Current Luma: 6.6 (I think)
Status: Not sure, when I tried to online through Monster Hunter XX, it gives me 002-0120 error (0120 not 0102)
Running on al9h, haven't upgraded to B9
CFWed on November 2016

Installed:
- FBI, CIAngel, Luma updater, config.cia
- Monster hunter X, MH XX, Fantasy Life
- Ntr 3.5
- Homebrew + jksavedata

Edited Save data: Yes
Hacked Save data: Yes
Play online: Never
Share Currently Playing Game: Always ON (until 28 May 2017)
SpotPass: Always On (until 28 May 2017)
NINID: Not Connected
 
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Demonshen

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only read up page 100, and i have 4 3ds in my house 1 out of 4 was banned and it was using an old r4i card. Wounder if that a flag they can check some how?

All running latest firm and luma 7.1
 

CitizenSnips

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only read up page 100, and i have 4 3ds in my house 1 out of 4 was banned and it was using an old r4i card. Wounder if that a flag they can check some how?
mine wasn't banned and i have a r4 in it, but i actually haven't ran it recently so maybe that could be why
 

ShadowEO

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mine wasn't banned and i have a r4 in it, but i actually haven't ran it recently so maybe that could be why
That's interesting actually, but yea, I have an R4i Gold RTS in my 3DS and didn't get hit. But ya, the system actually checks each cart you put in against an internal blacklist. It's one of the TWL titles.
 

Eirikr

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I mean if we figured out how these bans were being distributed, you could potentially just ban enough random 3DSes that they would be forced to pull all the bans regardless.

Do you mean by that to ban other innocent random 3DSes for our cause? I’m not sure how we’d go about this to be honest and I’m personally morally against it without full consent of the people who would be affected.


One thing needs serious consideration though: Nintendo hasn’t blocked eshop access. This may mean that they still somehow value/want us as potential customers. Cupidity, is a weakness, and like all weaknesses, it can be exploited. The Eshop right now is open to us and thus, nothing stops us from making pressure on that side of things.

However, this brings me to the following question: Why the hell is Freeshop still going strong, and this amid the massive online bans??? Are they just collecting the IPs in the hopes of making eventually some kind of huge cash grab by handing out DMCA’s through ISPs? I seriously doubt it, but then again why else would they leave it open? They clearly know about Freeshop. So what gives? Eshop/Freeshop are both still accessible.
Either they’ve got their heads in their arses or something else is going on. If its the former, and they are just incompetent/unaware of everything then I would assume that the current ban waves have little to do with preventing piracy and a lot more to do with preventing online cheating through exploits. If instead it has to do with the latter, then something fishy is going on. I MEAN WHY WOULD THEY BLOCK HB & CFW USERS TO PREVENT PIRATING AND YET LEAVE THE No.1 MEANS TO DO SO, FREESHOP, FULLY ACCESSIBLE TO ALL? It simply doesn’t make any sense. Is Nintendo really that incompetent and unaware? It could be, but it could also not be.

Now, has anyone looked at the code of the latest 11.3-4 firmware. In fact, which firmwares are affected by the bans?? I see no poll dedicated specifically to that question and yet, crucially if it has to do with specific packets being sent to Nintendo servers then it may be that the required coding was implemented in one of the latest firmwares. We need to look there and see what is going on sever-side, that is how consoles are being flagged.
 

Y0shII

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Just created an account to share my data
I will fill up the new survey in a few moments

o3DS - 11.4.0-37U
Luma 7.1
Status: Banned
NNID linked

Before I tried to install luma I started running homebrew via soundhax and installed several legit cias (ofw 11.2), then I moved to full cfw (again 11.2) and continued using freeshop and lately ciaangel. I avoided installing 11.3 due issues with zelda games. Two weeks ago moved to 11.4, so I can update some games (pokemon sun/moon, mario maker and pokebank). I remember checking here and noticed that luma was moving to boot9strap, so I followed the official guide (3ds.guide) on 5/20 and everything worked fine. Some days later noticed the bans, I checked the streetpass and disabled all setting, however on 5/26 I launched mk7 (included with my 3ds) and I was banned, most likely the ban came days before but did not check early.

My apps:
FBI
freeShop (removed, now using ciaangel)
Homebrew Launcher (removed after moving to 11.4 because I could not make it work)
3DSident (removed today because not used anymore)
JKSM
Luma Updater (removed, I will update manually if needed)
tikshop

legit games:
mk7 (digital, bundled with console), pokemon x, pokemon mystery dungeon, shin megami tensei iv, castlevania lord of shadow, hauoki, animal crossing new leaf, zelda ocarine of time and majora's mask, bravely default, kid icarus, etrian odyssey untold the millenium girl, all carts

cias (legit or via freeshop/ciaangel):
pokemon (x/y, as/or, moon/sun, super mystery dungeon), mario golf, mario tennis open, mario maker, mario sports superstars, paper mario, poochi & yoshi's woolly world, luigi's mansion, mario 3d land, yokai watch, starfox 64 3d, fire emblem awakening, story of seasons

Streetpass:
Disabled for most games except animal crossing, pokemon x, bravely default, mk7. Disabled for all games installed via freeshop and legit cias

Friend List:
Favourite Title: mk7
Show friends when you're online? [yes]
Friends: 1

Spotpass:
Was full active (Automatic Software Downloads + Sending of System Information) until Friday ...

My online behavior:
Most of the time disabled, except for pokemon moon/sun when I got some items via official codes or events. I used wondertrade with pokemon x (only legit pokemon) but not recently. I did not modify or hack any save or pokemon, just made some backups from legit carts and previous installed cias, used pksm to move some pokemon from one game to another, however I did not move any pokemon from gen 6 to gen 7. I think my pokebank still has time left and only one pokemon remain there. Also did not get the first ban for pokemon sun/moon because on that tiime I did not have any cfw and also did not change any seed on my 3ds.
 

ShadowEO

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Do you mean by that to ban other innocent random 3DSes for our cause? I’m not sure how we’d go about this to be honest and I’m personally morally against it without full consent of the people who would be affected.


One thing needs serious consideration though: Nintendo hasn’t blocked eshop access. This may mean that they still somehow value/want us as potential customers. Cupidity, is a weakness, and like all weaknesses, it can be exploited. The Eshop right now is open to us and thus, nothing stops us from making pressure on that side of things.

However, this brings me to the following question: Why the hell is Freeshop still going strong, and this amid the massive online bans??? Are they just collecting the IPs in the hopes of making eventually some kind of huge cash grab by handing out DMCA’s through ISPs? I seriously doubt it, but then again why else would they leave it open? They clearly know about Freeshop. So what gives? Eshop/Freeshop are both still accessible.
Either they’ve got their heads in their arses or something else is going on. If its the former, and they are just incompetent/unaware of everything then I would assume that the current ban waves have little to do with preventing piracy and a lot more to do with preventing online cheating through exploits. If instead it has to do with the latter, then something fishy is going on. I MEAN WHY WOULD THEY BLOCK HB & CFW USERS TO PREVENT PIRATING AND YET LEAVE THE No.1 MEANS TO DO SO, FREESHOP, FULLY ACCESSIBLE TO ALL? It simply doesn’t make any sense. Is Nintendo really that incompetent and unaware? It could be, but it could also not be.

Now, has anyone looked at the code of the latest 11.3-4 firmware. In fact, which firmwares are affected by the bans?? I see no poll dedicated specifically to that question and yet, crucially if it has to do with specific packets being sent to Nintendo servers then it may be that the required coding was implemented in one of the latest firmwares. We need to look there and see what is going on sever-side, that is how consoles are being flagged.

Looking at the responses from the recent survey, We had equal amounts of users with it installed that were banned as those that weren't. Now, that's just going over our first 90 samples, but that's a pretty interesting detail. Firmware versions were pretty far spread out too, everything from 10.0 both above and below appeared in equal amounts on both sides as well.

This is just a preliminary review from me, we still have loads of collections to go.

@NDTube04 is currently running a poll asking that exact question (and more, if any of you haven't yet, please do :P), if you'd like to go post on it, please do so here: https://goo.gl/forms/8t5WiRE45dBTgLG73
 
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Demonshen

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I still a noob on the 3ds mods but have been moding since ps-one days. With that said maybe the e-shop has something to do with it why leave it up,since the other app work.Hmmm
 

Suji_Pyo

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Was just wondering how many of us use cards still?
Cards? Well I use the Sky3ds and homebrew, I prefer sky to cfw for some reason, that's why I don't have cfw in my system. Currently I am not banned, maybe because I always play sky3ds with wi-fi off.
 
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Eirikr

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I still a noob on the 3ds mods but have been moding since ps-one days. With that said maybe the e-shop has something to do with it why leave it up,since the other app work.Hmmm

Indeed why leave it up and by doing so letting those with CFW use Freeshop? Do they not want to target pirating directly or is there something else going on.
 
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ShadowEO

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100 pages later, has anything surfaced? Any news? Ban wave slowing down? Cause identified?
Actually, we're using a current, more comprehensive survey (found in my previous post last page), and the preliminary results show interesting things, but no probable cause whatsoever yet. That's not to say that as our sample changes the circumstances won't change either, but currently, no. No cause has been identified, and it currently looks as if we're missing some obvious variable. But that's just my preliminary review of data at 90 submissions, nowhere near an ideal sample size yet.
 
Last edited by ShadowEO, , Reason: I really shouldn't type this late at night, the typos, my god the typos! They're all consuming!

drsalvador555

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Actually, we're using a current, more comprehensive survey (found in my previous post last page), and the preliminary results show interesting things, but no probable cause whatsoever yet. That's not to say that as our sample changes the circumstances won't changes either, but currently, no. No cause has been identified, and it currently looks as if we're missing some obvious variable. But that's just my preliminary review of data at 90 submissions, nowhere near an ideal sample size yet.
Sounds good. Here's to hoping it's something dumb like "Player's current/favorite title is Homebrew Launcher" or unreleased games.
 

ShadowEO

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Sounds good. Here's to hoping it's something dumb like "Player's current/favorite title is Homebrew Launcher" or unreleased games.
Right now, it's looking like SpotPass isn't directly the cause. We've had equal amounts of samples that have had SpotPass on in one form or another, and equally enough that had it off in both categories (banned and not).

Edit: Wanted to note, remember, this is only one person's (mine) preliminary review, we have multiple people that will likely be looking at this much later than I am.
 

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