My first attempt to buy an iEdge was from ShopTemp seems there were problems whith their servers and my order was lost. Got a refund as soon as I contacted them to find out where the item was. Being a little loath to wait another 5 weeks I found a more local supplier r4i.co.uk.
It was delivered in a few days but turned out to be a 'fake' I wished I'd done a bit more research and found this thread then.
When I contacted them via their contact us complaining that it wouldn't respond to the manufactures boot update process. I got the generic - "We get ours from the same manufacturer" response.
I've returned the cart and the the memory card I ordered at the same time which turned out to be a Class 2 NOT Class 4 as shown on the website description; and have asked for a refund.
I started a PayPal dispute 'Items not as described' but when I to escalated the claim PayPal closed it immediately saying 'we cannot find in favour of your claim at this time ....
This is the content of the mail I got from PayPal
"Our investigation into the following transaction is complete. As stated in
our User Agreement, the claims process only applies to the delivery of
goods. It does not apply to complaints about the attributes or quality of
goods received. Therefore, we are unable to reverse this transaction or
issue a refund. "
So why have a 'not as descirbed option for a dispute' in the first place
When I placed my order their website showed the advert as saying 'we only supply originals' which I fell for with a software download link for the cart from their own server. Subsequent to my order their website has now been updated to show links to 'Original' software download site and 'Alternative' iEdge download site. These links show pictures of the carts to be 'White' for original and 'Black' for the alternative ! So I presume that they are no longer in denial and have recognised the fact that they were supplying non OEM carts.
It's now been about a week since I returned the items and I've not heard back yet. I placed another contact us submission via their website asking for confirmation of reciept and asking them to process the refund. If I get anywhere I'll post back.
EDIT --->
Thank you for your email.
We have looked in to your order and unfortunately we are yet to receive your
returned package. Please be assured that as soon as we do one of our Customer
Service Team will be in contact with you via email. We are required to wait up to 6
weeks for this item to be returned to us.
If we have not contacted you by this time, please would you get back in touch via
email and attach to the email the proof of postage.
Sorry for any inconvenience caused.
EDIT --> 10/06/2010
Thank you for your order from r4i.co.uk
Order Number: #XXXXXXX
Date Ordered: 13/05/2010
Dear Xxxxxxx, Thank you for your refund request. Before you make your final decision, please have a look at the following great alternatives: • Alternative Product similarly priced + 25% Discount Code for next purchase • Credit Note + 25% EXTRA instead of a cash refund If you choose Credit Note + 25% EXTRA this means that if your refund value is £20 we will give you £25 back (25% EXTRA) in the form of a CREDIT NOTE which can be used on your next purchase. Please email
[email protected] with your preferred option Thank you for your time and we look forward to hearing from you soon. Best regards. Zoombits/R4 Team
Your order has been updated to the following status: Order Processed
If you have any further queries about your order, please email us at
[email protected]
The r4i.co.uk Team
r4i.co.uk
I requested just the refund
EDIT --> 11/06/2010
PayPal have just confirmed a refund and made it look as though they did it - I had to claim it myself from R4i/Zoombits/MemoryBits Cheeky B*******S !
From:
[email protected]
Dear X,
We have concluded our investigation into your Buyer Claim.
Seller's Name: Memorybits/Zoombits/R4 International
Seller's Email:
[email protected]
Seller's Transaction ID: X
Transaction Date: 13 May 2010
Transaction Amount: X GBP
Invoice ID: X
Your Transaction ID: X
Case Number: X
Buyer's Transaction ID: X
You have received a refund via PayPal in the amount of X.
Yours sincerely,
Protection Services Department.
Respect to r4i for the refund but my opinion of PayPal cannot be published here.
So generally I'm happy and only out of pocket by the cost of the return postage which when all is said and done I consider a good result.