DHL Taking 8days to deliver within UK

[Agjsdfd]

Awright,
So I ordered a phone(Sony Ericsson C902) from 02 online shop on 26th of October(around 10 pm). It was shipped on the 27th of October. I STILL HAVENT RECIEVED IT.
I mailed them on friday, that I should have gotten it within 24 hours, they replied : Apologizing for any inconvenience caused, and told me that I will recive it on monday(today). Now I didnt get it today, and DHL tracking is showing that the product is in HATFIELD, still long way t london... Now it will be new world record that 24hours service took 8-9 days...

I hope i recive it tomorrow. What could be the prob? You guys think I will recive it tomorrow?

 

[Banger]

DHL is just slow, I hate when any site/company uses it and they should be punished for doing so.

 

[kobykaan]

MEH DHL sucks at anytime

I would talk to O2 again and ask them what they are going to do to compensate you for the inconvenience that you have suffered .. you may get something outta them or you may get nothing!

just complain loads that its messed you about and you had to wait in several days for this phone!

 

[Trolly]

Yeah, agreed. Ridiculous you should wait for so long.

 

[Heran Bago]

Chiming in to say DHL is terrible. Slow and expensive.

 

[agentgamma]

What is DHL exactly?
I dont know XD

 

[Banger]

What is DHL exactly?
I dont know XD

Worlds slowest package delivering service.

 

[Agjsdfd]

O2 service confrimed me, that they contacted DHL.

DHL SAID: "THE PARCEL HAS DISSAPEARD WITHOUT TRACE...."

So basically now I am getting replacement, which COULD be shipped with 7 working days... I will get confirmation from O2 within 5 days...

MAN, why me!...

 

[Agjsdfd]

Hey,
Anyone knows how long its gonna take for replacement?
I dont have any other phones to use at the moment

 

[Psyfira]

That's just rubbish. "Maybe we'll dispatch your replacement within 7 days", come on what's that all about?!

Now I'll admit, with delivery companies it makes sense for them to wait a few days while the courier attempted to find the lost package or in case it turned up and got delivered anyway, but they should've told you sooner that there was a problem! But now they've confirmed it's gone that replacement should be leaving their offices tomorrow, not whenever they feel like it. Shocking.

If you paid delivery charges then they should refund them to you. O2 can claim it back from DHL.

(On the bright side it could be worse, at least you're not dealing with Royal Mail. You have to wait *25 days* before they'll admit they've lost something. They're good when it works, but damn are they a pain in the butt when things screw up.)

 

[da_head]

y is this in eof..?

 

[agentgamma]

Because DHL is more of a joke than the X Team

 

[Agjsdfd]

That's just rubbish. "Maybe we'll dispatch your replacement within 7 days", come on what's that all about?!

Now I'll admit, with delivery companies it makes sense for them to wait a few days while the courier attempted to find the lost package or in case it turned up and got delivered anyway, but they should've told you sooner that there was a problem! But now they've confirmed it's gone that replacement should be leaving their offices tomorrow, not whenever they feel like it. Shocking.

If you paid delivery charges then they should refund them to you. O2 can claim it back from DHL.

(On the bright side it could be worse, at least you're not dealing with Royal Mail. You have to wait *25 days* before they'll admit they've lost something. They're good when it works, but damn are they a pain in the butt when things screw up.)

I havent paid any postage charge. It was free 24 hours DHL delivery from O2. I could have specified the time of delivery, but that would cost me something.

Well O2 coudnt tell me an exact time scale, so they told me that I should be recieving replacement phone within maximum of 7 days.
They told me "Our Experts are dealing with your replacement claim". So All I can do now is wait and hope to get my phone within 7 days...

("O2 has got cheapest pay as you go offers though...)

 

[Agjsdfd]

OK..
Now I am worried.

Information about my replacement order is not being updated...
Called O2 on Friday, said will come on tuesday, but still no information updated.
They keep saying 3-5 days, but somehow they are getting confused with my order.

What can I do now?
Its been almost 20 days from my original order date.
What if I ask for refund and they take another 20 days...
I need the phone or the money URGENTLY

They keep saying SORRY "3-5 days.. bla bla"

 

[UltraMagnus]

DHL suck....

almost as badly as ANC, but at least they are on time.....