Question can i return a broken Joy-Con?

Discussion in 'Switch - Hacking & Homebrew' started by GerBrew, Sep 9, 2017.

?

Can i return it to get a new joycon?

  1. Yes

    11 vote(s)
    73.3%
  2. No

    4 vote(s)
    26.7%
  1. GerBrew
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    GerBrew Newbie

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    I have my Switch for 6 Months and my left Joy-Con has a problem. He works perfectly fine but the left Joy-Con is missing a tiny plastic thing (In the picture). Because of that the Left joy-con dosent stuck in the Switch and can get removed without pushing the black button on the back side easily. Its really annoying and i cant remeber that i break it. I was everytime very carefull with the switch.

    Is it a Factory misstake or is it my fault? Can i return it to get a new left Joycon?
     

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  2. TotalInsanity4

    TotalInsanity4 GBAtemp Supreme Overlord

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    I'd contact Nintendo support first and see what they say
     
  3. GerBrew
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    GerBrew Newbie

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    .
     
    Last edited by GerBrew, Sep 9, 2017
  4. TotalInsanity4

    TotalInsanity4 GBAtemp Supreme Overlord

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  5. GerBrew
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    GerBrew Newbie

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    Last edited by GerBrew, Sep 9, 2017
  6. Noctosphere

    Noctosphere Moon furries | Official follower of Skiddon't-ism

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    Between three female furries
    you can't return it to the shop where you bought it without returning the whole switch system (unless you bought only the joycon, thats another story)
    however, I think you can contact Nintendo, send them your broken joycon, and theyll either fix it or give you a replacement
     
    TotalInsanity4 likes this.
  7. PaBo

    PaBo Advanced Member

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    i sent my joy-cons off to nintendo germany the second week after release, because my left joy-con had garbage bluetooth.
    i got them back - fixed - ,with a bag of goodies and a letter of condonation approximately 1 week later.
     
  8. Noctosphere

    Noctosphere Moon furries | Official follower of Skiddon't-ism

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    huh?
    what kind of goodies?:)
    amiibo?
     
  9. PaBo

    PaBo Advanced Member

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    toad pin, switch themed notebook and microfibre cloth, 5€ eShop code
     
    zeldaism, Diego788 and TotalInsanity4 like this.
  10. Noctosphere

    Noctosphere Moon furries | Official follower of Skiddon't-ism

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    my switch is still on warrenty, ill break it and send them :tpi:
     
  11. CMDreamer

    CMDreamer GBAtemp Regular

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    You have your Switch since 6 months ago and you just discovered this? Nice try.

    And yes, you can return it but you'll get charged for its replacement.

    That warranty doesn't cover issues that the user caused by misuse or abuse of the device. That little piece didn't broke by itself I assume.
     
  12. Naked_Snake

    Naked_Snake Constant Miscreant

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    I did at EB Games AU lol
     
  13. PotatisKnug

    PotatisKnug GBAtemp Regular

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    Good luck harvesting your saves...
     
  14. MarkschnitteHD

    MarkschnitteHD Newbie

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    Should work without a problem, Nintendo Frankfurt is very torable. "Mach dir keine sorgen, die tauschen das zu 100% aus"
     
    Justin20020 likes this.
  15. x3n0

    x3n0 Advanced Member

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    That sounds a bit strange, I also have the same problem and contacted Nintendo. I do not believe it's normal for the piece of plastic to wear down in 5 months. So I'm rather confident it's covered in the warranty.
     
    Minox likes this.
  16. Minox

    Minox I did it

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    Warranty does not cover you if the damage was caused through the mishandling of the device, however if something breaks through normal wear and tear then it's either a manufacturing issue or a design one making it Nintendo's issue.
     
    TotalInsanity4 likes this.
  17. CMDreamer

    CMDreamer GBAtemp Regular

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    This starts to sound as a batch production problem. It happens sometimes, as most new products get manufactured in series and quality control is random on each batch.
     
  18. MeowMeowMeow

    MeowMeowMeow S̈͊ͣ̎̍͋͟eͩ͊ͨ̂ͫ̐ͬ͟n̆ͨp͒ͪ̿̔aͤͬ̄ͩͨ͗̔iͧ̽ͤ

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    D̀͌̀e̵ͧk̷u̾̂ͨ͗̾͊̚ ͥ̈ͤ̎̒̓T͊ͬ͜rͨ̌̔͂́e͂̌ͩͦ̃͜eͬͪ̄͝
    Your joycon looks a bit greasy/dirty, you sure you were careful, my son?
     
  19. Naked_Snake

    Naked_Snake Constant Miscreant

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  20. THEELEMENTKH

    THEELEMENTKH Don't mind me

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    Hell
    I want some advice regarding this.
    I bought another pair of joycons on launch day, and now the 4th player led doesn't work on the left joycon, should I return it to nintendo or not?
    (Also sorry for the little hijack :P)