Bethesda support accidentally leaks customer information through Fallout 76 support tickets
From the very moment the first gameplay details were given, Bethesda's Fallout 76 was a controversial game. In the weeks since the game's launch, many fans had voiced complaints over the $200 USD "Power Armor" edition of the game, which included a copy of Fallout 76, some trinkets, a Power Armor helmet, and a bag. Specifically stated to be a canvas bag, the item within the box had ended up being made of a cheaper material, nylon. Initially, Bethesda claimed that it was due to production costs that the bag's quality had been changed prior to release, though owners were not satisfied with that answer, with some even threatening a class action lawsuit against the company for false advertising. Finally, Bethesda gave in to demand, and began offering replacement bags, which required owners to submit a proof of purchase to Bethesda's support team, alongside their shipping information.
However, this wasn't the end of the problem: certain users who had submitted a replacement support ticket could check their account to find data for hundreds of users. Customers could see private information of numerous others who had filed a support ticket, which included their name, address, and ticket number. Bethesda quickly resolved the issue, though Reddit users had already trawled through most of the data before the fix.
Source: The Issue Source: Bethesda's Response
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