Huawei Support

Idk if you knowed it, but I accedently killed the phone of my dad using stock recovery and tried to fix it with twrp, ending up that it got sent to hauwei support to fix it.

So, they called today that they are unable to repair the phone because the motherboard died.
Seems like fastboot, huawei e recovery, recovery, update mode and booting process are working without motherboard, but booting into the os needs a working motherboard.
Then my dad asked how it died.
They answered, that an unlocked bootloader uses more energy then a locked one and so it the motherboard died.
Thats complete Bullshit from the support.
And the repairing costs would be 30€.
The only thing they'll do is lockeing the bootloader, which will render it completly unuseable.
And they said that they will keep the 30€.
how do you think about that?

I'm just saying: Achievment unlocked: Worst Support ever

Comments

i tried already with stock roms. the are going to lock the bootloader too. There was a custom rom in development, but it got discontinued.
 
that an unlocked bootloader uses more energy then a locked one and so it the motherboard died.
sadly we can't sue people for being too dumb or comming up with such bullshit...
 
saying that an unlocked bootloader and not working android (but everything else is working) is a ded motherboard is just meh
 
At least they are letting you fix it for cheap, because if you used TWRP, the warranty was voided and they can charge you as much as they want to fix it.

If I had a P8 lite I would give it a go to try to Port an Android to it
 
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can't you ask to call their manager and tell him the bullshit that support dude told you?
i know costumer service comes with plenty of bullshit and excuses to get away, but i would fire the moment a guy would come with such dumb answer..
i know repair services under warranties try to get away, but i can't understand how they employe people so dumb
 
Considering that the stock one is either really hard to find or nonexistent on the internet

OP, if you get the phone back, try to flash TWRP while it's working and make a backup of it
 
problem: android is fried. And there are like 60 stock roms for my phone and they are going to relock the bootloader, which will render it unuseable, because they make a new unlock key, which i can only obtain over android.
 
but i think i have an backu pof the phone somewhere from another guy, which made root for it an ported twrp on it
 
should had been made a thread, this in blog is getting confusing, not sure youi are replying to who
 
Chinese companies customer support is always bullshit. Wiko customer support is also crap from what I heard. (Wiko is a French brand)
 

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