UPDATE: Regarding the recent 3DS banwave

fb-3ds-400x400.jpg

It appears that users are being banned from 3DS online services, en masse. There's no direct cause right now, and seemingly no linking factor. This post is meant as an announcement for users, to be wary, and that GBAtemp will keep you updated as soon as more info rolls in. If you have been banned, please post in the thread below, and we will try to keep tabs on the situation. To be extra sure, it can't hurt to turn off your 3DS's wireless capabilities, so you might as well do that for now.

Edit 1: it appears that e-Shop access isn't restricted if you are banned.

Edit 2: A caller to Nintendo reported that the company said this ban is due to "unauthorized software usage".

Edit 3: @LinkSoraZelda is collecting info. Contact him if you are banned.

Edit 4: Click and fill this out if you were BANNED.

Edit 5:
[11:28:19 PM] Clector: Curiously the page of that error in Nintendo Support website used to have this:Error Code: 002-0102 Situation: You receive the error code 002-0102 when attempting to connect online. What to Do: If you continue to experience this issue, please contact Nintendo by calling 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.
[11:28:44 PM] Clector: Now it says this: What to Do: If you are experiencing this error code, your Nintendo 3DS family system has been banned due to unauthorized system modifications, play of unauthorized versions of one or more games, and/or connecting to the official game servers in violation of our terms of service. This ban is effective immediately and requests to remove the ban will not be processed.
Thanks to @Joom

Edit 6: Aurora Wright is taking another poll here

Edit 7: Not a lot is known but

There are bans happening, they are happening in all regions.
All models in the 3ds family seem to be candidates for banning.
There is no indication they will be anything other than permanent.
A game or DLC may end up being a cause but there is no one game or DLC that ties banned users together.
The cause or causes are as yet unknown, though it does seem to be related to modifications. Reports of unmodified consoles being banned are as yet unproven.
The banning is tied to something you can modify, thus you can unban. Doing it while the causes are unknown is likely only going to burn a working token though.
There are semi public tokens out there, Nintendo knows how to browse a forum as well as you so don't be surprised if they also get banned.
It does not seem to be limited to a given base firmware version, it does not seem to be limited to any one custom firmware type. There is some speculation that older hacking methods are not being hit as hard but nothing to confirm this yet.
The data collection could have happened this morning, or it could have been months in the making.
A simple check to see is checking your friends list, by itself it will not ban you.
Some are turning their wifi off. It is doubtful this will be of much use and being banned does not seem to come with any downsides that wifi being off will not also mimic.
You may have escaped a ban thus far but it could happen at any point. It could be that they stop in the future, it has happened on other consoles, but you would be living in hope rather than any particularly well founded logic.
The bans are done on the side of Nintendo's servers rather than your 3ds so there is also that.

If you hack your devices/games then their online functionality may be troubled. This has been known for decades, Nintendo seems to have finally caught up with that.

Please continue to share information with the thread or the links in previous edits.

Update 5/30

HOW TO HELP AVOID BANS (we think)​

If I was to guess from the information we have gathered since the ban wave, it seems likely that they are looking for TitleIDs that don't exist. Homebrew shows up in the activity log as the Download Play app, and fake CIA's show up as just ??????. That last one is what I'm guessing they are looking for.

If you are not banned yet or before you unban yourself, go into your friends list, choose settings, and turn off the option to "show friends what game you are playing." This will prevent you from playing games online with friends, so turn it back on when you wanna game with someone, but ALWAYS keep it off when running custom CIAs. Next, go into system settings -> internet settings -> spotpass, and turn off BOTH options. One is auto download software, the other sends system information to Nintendo. Also, make sure you don't have your favorite title set to something stupid like FBI or any other non-Nintendo CIA.

Its VERY likely that these options are what tipped off Nintendo, but we aren't 100% certain yet. The amount of banned people that had one of these options turned on was over 80% for each. If I was to assume that some of those people overlap, its very possible (but not confirmed) that 100% of banned people in the survey had at least one of those options turned on. I personally had all of them off and I have TONS of reasons for Nintendo to ban me.... yet I am not banned (yet).

Another bit of advice: Only run custom CIAs when offline, and after you close them, run a "legit" game like Smash Bros. or something before shutting down or going back online. This way your most recent title won't show up as a fake CIA

Current Theories as to what causes a ban
* SpotPass Settings: 8 users out of 46 users that were banned have SpotPass completely shut off, or SpotPass only (no friends list visibility)
* Firmware Version (Luma, Nintendo): Literally all reports ranged from 10.2+, I can get exact numbers for this if you'd like, but all firmwares were affected.
* Firmware Type (A9LH, B9S): 44 of the 126 B9S users that answered were banned, pattern was mirrored for A9LH users as well.
* Homebrew Titles such as FBI, HBL, Luma Updater, Themely, and freeShop: Literally about 98% of users both banned and unbanned had some combination of these applications installed. However the common ones were: FBI, HBL, LumaUpdater and NTR.
* Save Modification: Equal amounts of users on both sides have reported save modification in some form, either with PKSM or another save editor
* System Transfers: 188 users said that they had not previously system transfered, 61 of those users were banned; 16 users said they transferred from a hacked console, only three of them received a ban; 13 said they transferred from a stock system and likewise were banned. The rest of our sample did not answer this question.
* Activity Log Information: A majority of those who have not been banned have said they had NOT cleaned their activity logs. I can get exact numbers for this too on request.

This information is just what I've found. Like I said, there could be variables or things we haven't even checked for yet. But these are things that I feel should be disproven, at least with the current dataset we have.

  • From the information that we've gathered from some people that have used a packet sniffer such as WireShark, the following data is sent to Nintendo's online gaming servers as soon as the 3DS connects to the internet:
    • Amount of time spent online (timer stops when either the system is disconnected from the internet, or connection drops out, then starts the timer again in a new session when it reconnects to the internet).
    • The game being played and amount of time spent on it during that session.
    • The console's unique hexadecimal ID used in the LocalFriendCodeSeedB, along with it's RSA-signed signature.
    • The console's serial number in which is broadcasted from the SoC and is hard coded in the SoC.
    • Friend Code generated on the Nintendo 3DS system, if one has been generated.
    • Internet connection status (either online or offline).
    • The Nintendo Network ID, if there is one linked to it.
    • Even if the sending of SpotPass Information is switched off, or even hiding your currently playing games. It does not prevent the system from sending currently playing information to Nintendo's online gaming servers, it only hides it from your friends in your friend list (like being invisible on the forum, while mods and admins can still see you). Why? Because even people without a Friend Code on their system have been getting banned too!

  • The following data is NOT sent to Nintendo's online gaming servers:
    • The data from the Nintendo 3DS's Activity Log. Oddly enough, while Nintendo does explicitly state that they collect Activity Log data, they're actually referring to their own server's Activity Log, which always tracks every console's online activity, and keeps a record of them that is stored forever. And is only collected in increments of data through a timer and a currently playing list.
    • Games or apps that have not been played, regardless if they're legitimate or not. You only get tracked when you're online and using that game or app.
    • Using games or apps while offline. Even though it is stored on the 3DS console's Activity Log, that data is NOT sent to Nintendo's online gaming servers.
    • Custom Firmware. Though we can't rule out the possibility of them releasing a 3DS update in the future that adds such function to collect MD5 hashes of files and FIRM data and send them to Nintendo online gaming servers (which would also be updated in a maintenance).

  • Things that people think what happens with consoles, but really doesn't:
    • "LocalFriendCodeSeedB is transferred to the system upon doing a system transfer". This is false, the LocalFriendCodeSeedB remains on the system and does not move to another system.
    • "The console generates a LocalFriendCodeSeedB upon first startup". Again, this is false, the LocalFriendCodeSeedB is made during the manufacturing process at Foxconn. It is generated at the factory, flashed to the NAND flash memory storage, then created as an account on Nintendo's online gaming server and Nintendo eShop server immediately when being manufactured. It is absolutely impossible to generate a LocalFriendCodeSeedB and be able to connect to Nintendo's online gaming server and/or Nintendo eShop server, even if you knew the RSA generation key for it. You'd end up with Error Code 002-0102 "This console's online services have been restricted by Nintendo" if you even tried (the error can either mean two things: The hexadecimal ID doesn't exist on the server, or the request to access the hexadecimal ID has been denied which in other words... banned). So a LocalFriendCodeSeedB generator will NEVER happen! Because it's not worth doing, if it can't connect.
    • Switching off "Currently Playing" information. Once again, this does not hide your online activity from Nintendo's online gaming server, it only hides it from your friends.
    • Switching off SpotPass. Nope, this too doesn't hide your online activity from Nintendo's online gaming server, it only opts-out of receiving SpotPass data, sorry.

So pretty much the bottom line is, if anyone has been using custom apps and/or titles not installed through Nintendo eShop while online in the past, guess what? You're screwed! And it is only a matter of time before your console's unique hexadecimal ID in the LocalFriendCodeSeedB is banned from Nintendo's online gaming server. This will mean, your console can't access the Friend List or play any online functions in games.

If you have been online while using custom apps and/or titles not installed through Nintendo eShop and haven't been banned yet, that's because Nintendo hasn't caught up to you yet. They're still going through each unique hexadecimal ID's Activity Log on their server, and by Activity Log, I mean the Activity Log on their server, not the 3DS console's activity log. And it will be only a matter of time before you're banned too.

Thanks to @Platinum Lucario @MadMageKefka and @ShadowEO !
 

BARNWEY

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People who pirate games don't pirate all their games. I've pirated a few games to try them out. I don't really play them. The games I most liked I paid for. Pissing off customers is expensive. Without piracy to help me get a better deal, I would seriously consider not being a customer at all. Would they rather have me buy 10 games and pirate 20, or buy zero games?

The marginal cost to support the pirates is very small. Most of the costs are fixed. and what like 98% of the variable costs are due to legitimate use. I said what you do is you give the pirated user a DEGRADED experience, instead of ZERO experience. The amount of revenue generated from people upgrading out of the degraded experience should (I predict, they could try to run models to see if i'm right) exceed the cost of providing such an option.

Piracy can actually increase overall revenue, but that's a separate discussion. The real world is often very counterintuitive. That's why smart people are paid a lot of money to figure things out that are not so obvious. Microsoft is actually a huge benefactor of piracy, but stay on topic.

Look, if people were stealing $200 worth of stuff from your store every month, but a security guard costs $500 a month, would you get the guard? Now, what if they were stealing $600? But, they also caused an increase in revenue of $300 due to stuff like recommendations to other people and purchases while shoplifting? There's a balance between just how hard a store should try to prevent shoplifting. Imagine if Walmart started patting everyone down or demanding to see your receipt everytime you left like CostCo. They'd lose more legitimate customers than they'd save in shoplifting. I may put up with that at Costco, but not Walmart.

Make the pirated version worse. People are more likely to pay to fix a pirated version than to pay for a game they can't play in the first place. CONVERT the pirates, don't punish. Imagine if Nintendo made it so that free copies of Zelda can only have 5 hearts. People would get the game because it was free. Many would get addicted, then they would pay for the game. Only a few would just try to get by on 5 hearts. Only the hardcore players with a lot of skill think that is fun, and those people would buy the game anyways. You can even delay the free version by a month. Why don't they do stuff like this? Are they afraid someone will figure out how to hack it? So what? The lost sales of the few who would bother is less than the extra sales such a system generates, right?

Think BIG PICTURE.
If companies made more/better demos, I guarantee that piracy would go down quite a bit...
 

Quantumcat

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People who pirate games don't pirate all their games. I've pirated a few games to try them out. I don't really play them. The games I most liked I paid for. Pissing off customers is expensive. Without piracy to help me get a better deal, I would seriously consider not being a customer at all. Would they rather have me buy 10 games and pirate 20, or buy zero games?

The marginal cost to support the pirates is very small. Most of the costs are fixed. and what like 98% of the variable costs are due to legitimate use. I said what you do is you give the pirated user a DEGRADED experience, instead of ZERO experience. The amount of revenue generated from people upgrading out of the degraded experience should (I predict, they could try to run models to see if i'm right) exceed the cost of providing such an option.

Piracy can actually increase overall revenue, but that's a separate discussion. The real world is often very counterintuitive. That's why smart people are paid a lot of money to figure things out that are not so obvious. Microsoft is actually a huge benefactor of piracy, but stay on topic.

Look, if people were stealing $200 worth of stuff from your store every month, but a security guard costs $500 a month, would you get the guard? Now, what if they were stealing $600? But, they also caused an increase in revenue of $300 due to stuff like recommendations to other people and purchases while shoplifting? There's a balance between just how hard a store should try to prevent shoplifting. Imagine if Walmart started patting everyone down or demanding to see your receipt everytime you left like CostCo. They'd lose more legitimate customers than they'd save in shoplifting. I may put up with that at Costco, but not Walmart.

Make the pirated version worse. People are more likely to pay to fix a pirated version than to pay for a game they can't play in the first place. CONVERT the pirates, don't punish. Imagine if Nintendo made it so that free copies of Zelda can only have 5 hearts. People would get the game because it was free. Many would get addicted, then they would pay for the game. Only a few would just try to get by on 5 hearts. Only the hardcore players with a lot of skill think that is fun, and those people would buy the game anyways. You can even delay the free version by a month. Why don't they do stuff like this? Are they afraid someone will figure out how to hack it? So what? The lost sales of the few who would bother is less than the extra sales such a system generates, right?

Think BIG PICTURE.
I thoroughly agree with you. For example, I use Netflix and not because I care about the movie/TV industry. I used to download torrents, but paying $10/month to avoid the inconvenience (you have to work out what you want to watch, find it, download it, download another one when it turns out the one you downloaded had Nvidia protection so there's no sound, etc) is worthwhile to me. If Nintendo had a system where I could pay $20/month and play all the games I wanted I would do that rather than install CFW and pirate, cause it is just easier. I'll go to a little inconvenience to save a lot of money but I definitely won't go to a lot of inconvenience to save a little bit of money.
In fact I was really sure that the Wii U dump of Breath of the wild was going to have some sort of timebomb in it that effectively just made it a demo. I think this would be clever - if you could get that file into as many download places as possible, people might not be able to tell the difference, and then do they really want to go and try to find another copy and start the game again, only to find it is another stubbed version? No, it would be easier to buy it. Especially if they make it so it is really easy to carry your save file over to a paid version.
 

skapista

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I'm still quite puzzled over my ban on my New 3DS console. If anyone could use some kind of packet sniffer, like WireShark and used a decryption key to decrypt the packets, then we'd know what system information is being sent to CDN servers.

AFAIK someone did that and got the packages of what does the friend list send but got nothing too promising, I think it may be some kind of server side request, a scheduled request of some info.
 

A Plus Ric

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Look, if people were stealing $200 worth of stuff from your store every month, but a security guard costs $500 a month, would you get the guard? Now, what if they were stealing $600? But, they also caused an increase in revenue of $300 due to stuff like recommendations to other people and purchases while shoplifting?
Think BIG PICTURE.


If you catch the 200 dollar stealing amounts a month with your 500 a month guard, you prob going to gain a ton pending on how many stole. It's called suing someone if you catch them. Whathe you think they catch you and let you GO? Shut. I wonder y stores have security guards and cameras, what a waste of money............ you just want a reason to say pirating is okay.....but if your friend stole your 3ds, you find out, you gonna get it back right? Or is it ok, and he can keep it, cuz he didn't get all your games just most of them.....
 

Suji_Pyo

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AFAIK someone did that and got the packages of what does the friend list send but got nothing too promising, I think it may be some kind of server side request, a scheduled request of some info.
If we know the server address we could block it in our routers.
 

Pluupy

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This banwave has been great.

It's really brought the community together and brought all you smug fucks back down to earth post-B9S release.

Truly shows how fragile this community has been in Nintendo's hands all along. This would make a good plot for a tv show.
 

Slartibartfast42

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How do you know how much of their server use is pirated? It's possible that a small number of users account for 99% of their server use, and a disproportionate amount of them pirated the game. And 1% can still be a large number to an business. If it costs $1,000,000/year to run their servers, then piracy at 1% would eat $10,000/year, something that an accountant would take notice of

In general, piracy is a fairly rare phenomenon. If the homebrew rate is less than 5% what do you think the piracy rate is? For online games, the piracy rate is going to be small.

Next, you aren't calculating those costs correctly. Accountants aren't that smart. Beancounters often make horrible decisions. Much of that theoretical one million dollars are fixed costs. For example, the 100k you pay the server admin. He gets paid the same 100k no matter how many users there are. What's the marginal cost of supporting pirated users? Meaning, without the pirated users, how much would the costs drop? If you let your girlfriend live with you, your food bill will go way up. Your energy bill will go up a bit, but not double. Your internet and cable bill will likely stay the same. Your rent may stay the same or go up slightly depending on your lease. So now in your example, the marginal costs are less than $10,000/year. So let's say $3000/year.

You aren't done here though. What are your costs to stop the piracy? If it costs them $1000 to stop it, now the net good is down to 2000/year. But what are the other costs? Less piracy results in less good will and indirect sales. Because I showed my nephew my pirated copy of Yoshi's Wolly World, he went out and bought a brand new 2DS and a copy of Yoshi with the amiibo. He's a 4 year old kid. He didn't like Nintendo until I showed him Nintendo. He is going to want his own legitimate copy of my pirated games someday if his parents can afford it. He may someday recommend the game to someone else. Piracy causes a net increase in sales through these kinds of interactions. I pirated the first Pirates of the Carribean movie. I loved the movie. I own them all on Bluray now. I would not have bought any of those movies if I hadn't pirated the first one.

Banning piracy decreases extra sales and discourages people from being customers. When you factor in the decreases legitimate sales you end up with negative costs to support piracy. Piracy actually increases profit. When you do the math properly, the recommendations of the pirates are worth more than the true MARGINAL costs of supporting them.

Remember, that accountants and most business people are the ones who thought that business classes in college were difficult and that was the best major they could do. These business people, the marketers, the salesmen, the middle managers, can barely use Excel. They weren't smart enough to handle majors like science and engineering. Some people chose business as a major because they like business. Many people choose business as a major because there were getting horrible grades in math and science classes. If someone things Calculus and introductory physics is really difficult then they can't really understand statistics, data science, and other more complicated effects. These people have valuable skills and are quite important for the running of the company, but they don't always make the best decisions when it comes to advanced number crunching. They need the advice of more technical people like data scientists. Now, I completely made up these ideas. Has anyone actually ran the numbers rigorously? I doubt it. So I think I am right until someone runs the numbers in a statistically valid way and verifies that I am wrong with adequate case studies.
 
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A Plus Ric

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Banning piracy does not decrease sales, you are not gonna buy a game u pirated if u can play online. Now you only upset because it's possible u need to buy the game to play on oline.
 
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Hadobedo

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Several days later, 4 of the 5 3DS's I've modded remain unbanned. The 5th one was unbanned the day after the banwave, but I haven't had time to check because it's not with me right now.
 

t54mod1

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Lol

--------------------- MERGED ---------------------------

Several days later, 4 of the 5 3DS's I've modded remain unbanned. The 5th one was unbanned the day after the banwave, but I haven't had time to check because it's not with me right now.
How did it unban???
 

KytuzuEX

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Banning piracy does not decrease sales, you are not gonna buy a game u pirated if u can play online. Now you only upset because it's possible u need to buy the game to play on online.
The problem is now... How then I can play online with the bought game?
 

marbles73

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Piracy (and banning it) increases, decreases, and has no effect on potential sales depending on the situation. It's not safe to assume that allowing it will increase profit. Accommodating it with private servers would simply encourage it.

I thoroughly agree with you. For example, I use Netflix and not because I care about the movie/TV industry. I used to download torrents, but paying $10/month to avoid the inconvenience (you have to work out what you want to watch, find it, download it, download another one when it turns out the one you downloaded had Nvidia protection so there's no sound, etc) is worthwhile to me. If Nintendo had a system where I could pay $20/month and play all the games I wanted I would do that rather than install CFW and pirate, cause it is just easier. I'll go to a little inconvenience to save a lot of money but I definitely won't go to a lot of inconvenience to save a little bit of money.
In fact I was really sure that the Wii U dump of Breath of the wild was going to have some sort of timebomb in it that effectively just made it a demo. I think this would be clever - if you could get that file into as many download places as possible, people might not be able to tell the difference, and then do they really want to go and try to find another copy and start the game again, only to find it is another stubbed version? No, it would be easier to buy it. Especially if they make it so it is really easy to carry your save file over to a paid version.
But that would lead to less income, letting you play ANY game for $20?

Several days later, 4 of the 5 3DS's I've modded remain unbanned. The 5th one was unbanned the day after the banwave, but I haven't had time to check because it's not with me right now.
There doesn't seem to be much movement with bans the past 24 hours.
 
Last edited by marbles73,

KytuzuEX

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Several days later, 4 of the 5 3DS's I've modded remain unbanned. The 5th one was unbanned the day after the banwave, but I haven't had time to check because it's not with me right now.
Aren't you contradicting yourself?
 

Suji_Pyo

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So I just noticed something weird, in my activity log the system has connected to donwload play every day for around 10 minutes... the problem is that I don't remember opening that app AT ALL! in fact I have a folder for useless apps (health and safety, photos) and Download Play was there, I haven't open that folder in MONTHS! Why is that app in every day of my activity log?!?!?
 
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Thunder Hawk

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So I just noticed something weird, in my activity log the system has connected to donwload play every day for around 10 minutes... the problem is that I don't remember opening that app AT ALL! in fact I have a folder for useless apps (health and safety, photos) and Download Play was there, I haven't open that folder in MONTHS! Why is that app in every day of my activity log?!?!?
It might be a homebrew app using an exploit in DS Download play..?
 

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