UPDATE: Regarding the recent 3DS banwave

fb-3ds-400x400.jpg

It appears that users are being banned from 3DS online services, en masse. There's no direct cause right now, and seemingly no linking factor. This post is meant as an announcement for users, to be wary, and that GBAtemp will keep you updated as soon as more info rolls in. If you have been banned, please post in the thread below, and we will try to keep tabs on the situation. To be extra sure, it can't hurt to turn off your 3DS's wireless capabilities, so you might as well do that for now.

Edit 1: it appears that e-Shop access isn't restricted if you are banned.

Edit 2: A caller to Nintendo reported that the company said this ban is due to "unauthorized software usage".

Edit 3: @LinkSoraZelda is collecting info. Contact him if you are banned.

Edit 4: Click and fill this out if you were BANNED.

Edit 5:
[11:28:19 PM] Clector: Curiously the page of that error in Nintendo Support website used to have this:Error Code: 002-0102 Situation: You receive the error code 002-0102 when attempting to connect online. What to Do: If you continue to experience this issue, please contact Nintendo by calling 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.
[11:28:44 PM] Clector: Now it says this: What to Do: If you are experiencing this error code, your Nintendo 3DS family system has been banned due to unauthorized system modifications, play of unauthorized versions of one or more games, and/or connecting to the official game servers in violation of our terms of service. This ban is effective immediately and requests to remove the ban will not be processed.
Thanks to @Joom

Edit 6: Aurora Wright is taking another poll here

Edit 7: Not a lot is known but

There are bans happening, they are happening in all regions.
All models in the 3ds family seem to be candidates for banning.
There is no indication they will be anything other than permanent.
A game or DLC may end up being a cause but there is no one game or DLC that ties banned users together.
The cause or causes are as yet unknown, though it does seem to be related to modifications. Reports of unmodified consoles being banned are as yet unproven.
The banning is tied to something you can modify, thus you can unban. Doing it while the causes are unknown is likely only going to burn a working token though.
There are semi public tokens out there, Nintendo knows how to browse a forum as well as you so don't be surprised if they also get banned.
It does not seem to be limited to a given base firmware version, it does not seem to be limited to any one custom firmware type. There is some speculation that older hacking methods are not being hit as hard but nothing to confirm this yet.
The data collection could have happened this morning, or it could have been months in the making.
A simple check to see is checking your friends list, by itself it will not ban you.
Some are turning their wifi off. It is doubtful this will be of much use and being banned does not seem to come with any downsides that wifi being off will not also mimic.
You may have escaped a ban thus far but it could happen at any point. It could be that they stop in the future, it has happened on other consoles, but you would be living in hope rather than any particularly well founded logic.
The bans are done on the side of Nintendo's servers rather than your 3ds so there is also that.

If you hack your devices/games then their online functionality may be troubled. This has been known for decades, Nintendo seems to have finally caught up with that.

Please continue to share information with the thread or the links in previous edits.

Update 5/30

HOW TO HELP AVOID BANS (we think)​

If I was to guess from the information we have gathered since the ban wave, it seems likely that they are looking for TitleIDs that don't exist. Homebrew shows up in the activity log as the Download Play app, and fake CIA's show up as just ??????. That last one is what I'm guessing they are looking for.

If you are not banned yet or before you unban yourself, go into your friends list, choose settings, and turn off the option to "show friends what game you are playing." This will prevent you from playing games online with friends, so turn it back on when you wanna game with someone, but ALWAYS keep it off when running custom CIAs. Next, go into system settings -> internet settings -> spotpass, and turn off BOTH options. One is auto download software, the other sends system information to Nintendo. Also, make sure you don't have your favorite title set to something stupid like FBI or any other non-Nintendo CIA.

Its VERY likely that these options are what tipped off Nintendo, but we aren't 100% certain yet. The amount of banned people that had one of these options turned on was over 80% for each. If I was to assume that some of those people overlap, its very possible (but not confirmed) that 100% of banned people in the survey had at least one of those options turned on. I personally had all of them off and I have TONS of reasons for Nintendo to ban me.... yet I am not banned (yet).

Another bit of advice: Only run custom CIAs when offline, and after you close them, run a "legit" game like Smash Bros. or something before shutting down or going back online. This way your most recent title won't show up as a fake CIA

Current Theories as to what causes a ban
* SpotPass Settings: 8 users out of 46 users that were banned have SpotPass completely shut off, or SpotPass only (no friends list visibility)
* Firmware Version (Luma, Nintendo): Literally all reports ranged from 10.2+, I can get exact numbers for this if you'd like, but all firmwares were affected.
* Firmware Type (A9LH, B9S): 44 of the 126 B9S users that answered were banned, pattern was mirrored for A9LH users as well.
* Homebrew Titles such as FBI, HBL, Luma Updater, Themely, and freeShop: Literally about 98% of users both banned and unbanned had some combination of these applications installed. However the common ones were: FBI, HBL, LumaUpdater and NTR.
* Save Modification: Equal amounts of users on both sides have reported save modification in some form, either with PKSM or another save editor
* System Transfers: 188 users said that they had not previously system transfered, 61 of those users were banned; 16 users said they transferred from a hacked console, only three of them received a ban; 13 said they transferred from a stock system and likewise were banned. The rest of our sample did not answer this question.
* Activity Log Information: A majority of those who have not been banned have said they had NOT cleaned their activity logs. I can get exact numbers for this too on request.

This information is just what I've found. Like I said, there could be variables or things we haven't even checked for yet. But these are things that I feel should be disproven, at least with the current dataset we have.

  • From the information that we've gathered from some people that have used a packet sniffer such as WireShark, the following data is sent to Nintendo's online gaming servers as soon as the 3DS connects to the internet:
    • Amount of time spent online (timer stops when either the system is disconnected from the internet, or connection drops out, then starts the timer again in a new session when it reconnects to the internet).
    • The game being played and amount of time spent on it during that session.
    • The console's unique hexadecimal ID used in the LocalFriendCodeSeedB, along with it's RSA-signed signature.
    • The console's serial number in which is broadcasted from the SoC and is hard coded in the SoC.
    • Friend Code generated on the Nintendo 3DS system, if one has been generated.
    • Internet connection status (either online or offline).
    • The Nintendo Network ID, if there is one linked to it.
    • Even if the sending of SpotPass Information is switched off, or even hiding your currently playing games. It does not prevent the system from sending currently playing information to Nintendo's online gaming servers, it only hides it from your friends in your friend list (like being invisible on the forum, while mods and admins can still see you). Why? Because even people without a Friend Code on their system have been getting banned too!

  • The following data is NOT sent to Nintendo's online gaming servers:
    • The data from the Nintendo 3DS's Activity Log. Oddly enough, while Nintendo does explicitly state that they collect Activity Log data, they're actually referring to their own server's Activity Log, which always tracks every console's online activity, and keeps a record of them that is stored forever. And is only collected in increments of data through a timer and a currently playing list.
    • Games or apps that have not been played, regardless if they're legitimate or not. You only get tracked when you're online and using that game or app.
    • Using games or apps while offline. Even though it is stored on the 3DS console's Activity Log, that data is NOT sent to Nintendo's online gaming servers.
    • Custom Firmware. Though we can't rule out the possibility of them releasing a 3DS update in the future that adds such function to collect MD5 hashes of files and FIRM data and send them to Nintendo online gaming servers (which would also be updated in a maintenance).

  • Things that people think what happens with consoles, but really doesn't:
    • "LocalFriendCodeSeedB is transferred to the system upon doing a system transfer". This is false, the LocalFriendCodeSeedB remains on the system and does not move to another system.
    • "The console generates a LocalFriendCodeSeedB upon first startup". Again, this is false, the LocalFriendCodeSeedB is made during the manufacturing process at Foxconn. It is generated at the factory, flashed to the NAND flash memory storage, then created as an account on Nintendo's online gaming server and Nintendo eShop server immediately when being manufactured. It is absolutely impossible to generate a LocalFriendCodeSeedB and be able to connect to Nintendo's online gaming server and/or Nintendo eShop server, even if you knew the RSA generation key for it. You'd end up with Error Code 002-0102 "This console's online services have been restricted by Nintendo" if you even tried (the error can either mean two things: The hexadecimal ID doesn't exist on the server, or the request to access the hexadecimal ID has been denied which in other words... banned). So a LocalFriendCodeSeedB generator will NEVER happen! Because it's not worth doing, if it can't connect.
    • Switching off "Currently Playing" information. Once again, this does not hide your online activity from Nintendo's online gaming server, it only hides it from your friends.
    • Switching off SpotPass. Nope, this too doesn't hide your online activity from Nintendo's online gaming server, it only opts-out of receiving SpotPass data, sorry.

So pretty much the bottom line is, if anyone has been using custom apps and/or titles not installed through Nintendo eShop while online in the past, guess what? You're screwed! And it is only a matter of time before your console's unique hexadecimal ID in the LocalFriendCodeSeedB is banned from Nintendo's online gaming server. This will mean, your console can't access the Friend List or play any online functions in games.

If you have been online while using custom apps and/or titles not installed through Nintendo eShop and haven't been banned yet, that's because Nintendo hasn't caught up to you yet. They're still going through each unique hexadecimal ID's Activity Log on their server, and by Activity Log, I mean the Activity Log on their server, not the 3DS console's activity log. And it will be only a matter of time before you're banned too.

Thanks to @Platinum Lucario @MadMageKefka and @ShadowEO !
 

Slartibartfast42

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Sure it makes business sense, they don't want people misusing the system to go online and cheat and hack and ruin the experience for others. Not that big a deal. I feel like you're overreacting but I agree with the sentiment of there being a way to return to stock without getting rebanned. Now that they're cracking down there's nothing people can do even if they wanted to stop using CFW.

Cheating online against regular uses is bad for sure. Only a small fraction of cfw want to cheat online. Just ban the cheaters. And give remoresful people a way back in. Most of the cheaters are likely children. They haven't learned better yet.
 

Dracari

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thing is if we shift to a injected H&S if theres something still tracking that or they see is outright say we are then people who have high play count on H&S, will become another "Habbit" tracking factor :/
 

A Plus Ric

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What's going to happen is many of the banned people will just live with the ban. It will cause them to play Nintendo less. It will allow their Nintendo addiction to die down. This will make them buy less Nintendo in the future. As overall market share goes down, it only causes market share to go down even more. Video games have a positive feedback loop.

Some people may want to get unbanned badly. They are going to end up finding a new seed. A black market for seeds will develop to meet the demand. Unethical people will reap the profits from the black market. The money for the new seed will come out of their video game budget, preventing the sale of a new game. Nintendo should be selling new seeds themselves (almost pure profit), but we know they won't do that.

This is such bad bussiness. Imagine if drug dealers limited how much you could buy from them. People would either decide to stop buying the drugs or go get a new dealer.

An example of the psychology. I was deeply addicted to one of those free mobile for a couple days. I didn't send any money yet, but some people obviously do, and how knows, maybe someday I would have. The company didn't do anything wrong in this example, but it shows the psychology. My game get out of synchronization somehow, maybe bad wifi or something. They wanted me to relaunch the game. It just so happens that at the timing of the game I was at, this caused a major bug. My game was essentially locked. This bug may have been fixable if I asked them for help. I think this bug would have also gone away on its own if I waited 2 and half days. This little hiccup made me realize hard that I should not be playing this game at all. Bye bye game. Moral of the story, disruptions of addictions are bad. Some of these people will realize that they don't need the game after all. The sting goes away. There's a million other games and other forms of entertainment.

As far as cheaters go, I wouldn't even ban them, I'd segregate them. Let the cheaters play against the other cheaters and any users who have opted in. I'd be fun as hell to get a bit buzzed, smoke a bowl, and go cheat at MarioKart online, as long as all the other players were cool with it. It would completely change the game. Cheaters playing against cheaters would need to develop completely different strategies. It shouldn't cost much. You just run two almost identical virtual servers on the same hardware that dynamically allocates resources based on demand. The cheat detect code sets a flag in the database to only send them to the cheat version of the server. You could actually do the same thing with the piracy users. If you let pirated users only play against other pirated users, that will degrade their experience. Those that absolutely can't afford the game will put up with it until they can afford it. People who get fed up of the segregated servers will just buy a legitimate copy. The marginal cost of supporting the pirated users is tiny. This would be more than made up for from the revenue of conversions.

Come on now. I haven't even taken any business classes, how am I smarter than this entire company? They keep thinking "person bad, person must be punished" instead of "person not paying enough, make person pay more".

Hopefully, if Nintendo reads my free advice, they do the honorable thing and offer me some compensation. You too other video game companies.


So what you are saying is Nintendo should spend more money for pirates who don't pay for their games (thus not bringing in money to them or the other Devs) their own servers to play on ? It's already said that less than 5% of 3ds owners use homebrew and less use cfw, and even less cheat....with that in mind......Nintendo should create stuff out of their own pocket for these people, to help keep their company doing well.....(which it wouldnt as you are not paying for games if you're pirating ). Lopsided way of thinking. Businesses would never succeed that way, it would promote pirating, this bringing in even less revenue.

They aren't locking you out from games, which they could because while you own the hardware, they own the software leased to you. So be thankful they let you still play your pirated games.
 

vinipeix

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Cheating online against regular uses is bad for sure. Only a small fraction of cfw want to cheat online. Just ban the cheaters. And give remoresful people a way back in. Most of the cheaters are likely children. They haven't learned better yet.

A way to do this would be allow access if the servers don't detect the cfw, kinda like some apps do with rooted mobile devices
I highly doubt this would be possible without a lot of effort though, we don't even know what they can or cannot see

And you know... if they ban a user he/she can always buy another system to play online, thus generating more profit for them...
 

linuxares

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Except that the games I'm online with, Pokemon titles, are legit carts, I paid for them, I pre-ordered them. The phone calls I had with Nintendo customer service this week had no bringing up of pirated titles being played. They definitely brought this up in my previous banning in December 2016. It's not just about pirated games, it's "unauthorized software," they probably are finally playing catch-up, hence the big banwave.
I still wonder if it's a 15 days or 30 days tempban if so. I guess we just got to wait and see.
 

Slartibartfast42

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I'm betting that we're barking up the wrong tree in figuring out exactly what software configurations Nintendo is detecting, and assuming that remaining unbanned means you were undetected. They are probably using all methods or at least the more easy ones, and then banning only the subset that spends the most time online.

What percent of their server use is done by pirated users? maybe 1%? Are they paying for the servers on demand, or are they paying for excess capacity? Are the pirated users less than the excess capacity? I don't have the numbers, they do. Anyways, in this case they should just ban the pirated copy of the game from connecting. Force them to buy a new copy. There's no need to take away their ability to play their other games or even use Netflix that they are paying for. They seem to just be looking to punish not to recover costs. Over punishment causes bad will. There's collateral damage here. If a kid gets banned, then everyone they shared that console with is also banned. I'm sure there's many families who can't afford to get multiple 3DSs and people must share. A permanent ban from everything for the whole family because one small kid didn't know any better is an over reaction.

They must also consider the big picture. I don't have the numbers and projections, but I bet they don't have them either, haven't bothered. What is the total cost of not banning versus the total cost of banning? You don't want to cut off your nose to spite your face or throw out the baby with the bathwater, you know what I mean?
 

Futurdreamz

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Except that the games I'm online with, Pokemon titles, are legit carts, I paid for them, I pre-ordered them. The phone calls I had with Nintendo customer service this week had no bringing up of pirated titles being played. They definitely brought this up in my previous banning in December 2016. It's not just about pirated games, it's "unauthorized software," they probably are finally playing catch-up, hence the big banwave.
Yeah, I don't remember your setup and I'm not going to trawl 300 pages to figure out what you did and did not pirate. My theory is that Nintendo sees that you have pirated games on your 3DS, and that you spend a lot of time on their servers. It's possible that they are able to detect that you do pirate, but are unable or are unwilling to make the distinction that you play online using genuine games - for all they know you just found a private seed that they haven't caught yet.
 

MushGuy

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All this time, we knew.
LINK
Now that you mention it, I noticed something REALLY strange with my N3DS's activity log: Ever since 3/2/2016, my daily records have been filled with 24 hours of using System Settings, despite playing other games during those times. Could this be a factor of me not getting banned? Then again, this doesn't happen with my O3DS. Perhaps a NTR CFW bug?

Going back to the Pokémon Championships, could it be that the ban that was used to prevent cheating only happened at a certain time and day, resulting in some CFW users being banned and some others not?
 

Futurdreamz

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What percent of their server use is done by pirated users? maybe 1%? Are they paying for the servers on demand, or are they paying for excess capacity? Are the pirated users less than the excess capacity? I don't have the numbers, they do. Anyways, in this case they should just ban the pirated copy of the game from connecting. Force them to buy a new copy. There's no need to take away their ability to play their other games or even use Netflix that they are paying for. They seem to just be looking to punish not to recover costs. Over punishment causes bad will. There's collateral damage here. If a kid gets banned, then everyone they shared that console with is also banned. I'm sure there's many families who can't afford to get multiple 3DSs and people must share. A permanent ban from everything for the whole family because one small kid didn't know any better is an over reaction.

They must also consider the big picture. I don't have the numbers and projections, but I bet they don't have them either, haven't bothered. What is the total cost of not banning versus the total cost of banning? You don't want to cut off your nose to spite your face or throw out the baby with the bathwater, you know what I mean?
How do you know how much of their server use is pirated? It's possible that a small number of users account for 99% of their server use, and a disproportionate amount of them pirated the game. And 1% can still be a large number to an business. If it costs $1,000,000/year to run their servers, then piracy at 1% would eat $10,000/year, something that an accountant would take notice of
 

ShadowEO

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I just wanted to remind everyone to stay on topic and discuss the ban. There is no use in making any assumptions or speculation as to how their internal infrastructure works.

(Copy/Paste time)
Items which haven't seemed to be related to this ban wave so far (along with reasons for my thoughts, but just because these are on this list, does not mean they aren't plausible. If you have a valid argument as to why these shouldn't be ruled out, feel free to contribute!):
* SpotPass Settings: Some who have been banned have this off, some who have not have it turned on.
* Firmware Version (Luma, Nintendo): People on all versions have been hit
* Firmware Type (A9LH, B9S): People using A9LH and B9S have been hit as well.
* StreetPass Settings (I doubt this was a thing to begin with since StreetPass uses local Wireless for communications)
* Homebrew Titles such as FBI, HBL, Luma Updater, Themely, and *thatShop* (We now have more users who are saying they have these titles installed who aren't banned, myself included. Update: Unless someone has a valid counter-argument, freeShop is decidedly ruled out, we have too big of a sample with it installed both banned and not to say that it is a cause).
* FE: Echoes, Pokemon SuMo
* Save Modification (Potentially, we've had users report modded save data for games and were not yet banned. May not be a factor, need more samples with modified data to firmly debunk)

Additionally, there is no reason to believe that this ban is temporary. It is true that prior to SuMo, this error code was typically temporary (15 day), but after SuMo, we've seen this error code applied as a perma ban.
(End Copy/Paste)

This is just a list of things that we've thought of as unlikely after looking through data reported by users, this isn't a definitive list of things and certainly isn't any hard facts, but I'm reposting this to ensure that we keep the topic on track and don't circle around to things that have already been discussed over and over with arguments against it.
 

RedBlueGreen

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How do you know how much of their server use is pirated? It's possible that a small number of users account for 99% of their server use, and a disproportionate amount of them pirated the game. And 1% can still be a large number to an business. If it costs $1,000,000/year to run their servers, then piracy at 1% would eat $10,000/year, something that an accountant would take notice of
Depends on what you mean by pirated. If you mean stuff like ticket injection and other things that let you download paid games right from their servers then that's definitely something to be pissed about. If you mean people playing downloaded games that's not really as big a deal. Say 1,000 people are pirating Sun/Moon from the Nintendo CDN servers. the game is 3.2 GB so 3.2 TB is used right there. Playing games though won't cause a loss of sales (if you can even call it that).
 

Slartibartfast42

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So what you are saying is Nintendo should spend more money for pirates who don't pay for their games (thus not bringing in money to them or the other Devs) their own servers to play on ? It's already said that less than 5% of 3ds owners use homebrew and less use cfw, and even less cheat....with that in mind......Nintendo should create stuff out of their own pocket for these people, to help keep their company doing well.....(which it wouldnt as you are not paying for games if you're pirating ). Lopsided way of thinking. Businesses would never succeed that way, it would promote pirating, this bringing in even less revenue.

They aren't locking you out from games, which they could because while you own the hardware, they own the software leased to you. So be thankful they let you still play your pirated games.

People who pirate games don't pirate all their games. I've pirated a few games to try them out. I don't really play them. The games I most liked I paid for. Pissing off customers is expensive. Without piracy to help me get a better deal, I would seriously consider not being a customer at all. Would they rather have me buy 10 games and pirate 20, or buy zero games?

The marginal cost to support the pirates is very small. Most of the costs are fixed. and what like 98% of the variable costs are due to legitimate use. I said what you do is you give the pirated user a DEGRADED experience, instead of ZERO experience. The amount of revenue generated from people upgrading out of the degraded experience should (I predict, they could try to run models to see if i'm right) exceed the cost of providing such an option.

Piracy can actually increase overall revenue, but that's a separate discussion. The real world is often very counterintuitive. That's why smart people are paid a lot of money to figure things out that are not so obvious. Microsoft is actually a huge benefactor of piracy, but stay on topic.

Look, if people were stealing $200 worth of stuff from your store every month, but a security guard costs $500 a month, would you get the guard? Now, what if they were stealing $600? But, they also caused an increase in revenue of $300 due to stuff like recommendations to other people and purchases while shoplifting? There's a balance between just how hard a store should try to prevent shoplifting. Imagine if Walmart started patting everyone down or demanding to see your receipt everytime you left like CostCo. They'd lose more legitimate customers than they'd save in shoplifting. I may put up with that at Costco, but not Walmart.

Make the pirated version worse. People are more likely to pay to fix a pirated version than to pay for a game they can't play in the first place. CONVERT the pirates, don't punish. Imagine if Nintendo made it so that free copies of Zelda can only have 5 hearts. People would get the game because it was free. Many would get addicted, then they would pay for the game. Only a few would just try to get by on 5 hearts. Only the hardcore players with a lot of skill think that is fun, and those people would buy the game anyways. You can even delay the free version by a month. Why don't they do stuff like this? Are they afraid someone will figure out how to hack it? So what? The lost sales of the few who would bother is less than the extra sales such a system generates, right?

Think BIG PICTURE.
 
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doughmay

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I have to agree on the first part, the games I have pirated, I play less often than my other ones, probably because i purchased my pokemon games before I new what CFW was XD.

EDIT: ooops kind of off topic! :3

Anyway, if you haven't been banned yet turn off settings as mentioned earlier.
 
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Slartibartfast42

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A way to do this would be allow access if the servers don't detect the cfw, kinda like some apps do with rooted mobile devices
I highly doubt this would be possible without a lot of effort though, we don't even know what they can or cannot see

And you know... if they ban a user he/she can always buy another system to play online, thus generating more profit for them...

They could just sell new friendseeds for a reasonable amount of money. If they don't clean their systems, they just end up banned again and have to buy another friendseed every time. Look, what is the demand curve in this situation? Is forcing a few people to buy whole new systems more profitable than letting a larger number of people just fix the system they have? I do not think so at all.
 
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