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<blockquote data-quote="injected11" data-source="post: 3076892" data-attributes="member: 188155"><p>Depends on what they tell you to do. If it's just the wrong title, they'll give you your codes and have you drop the old one off at the box. If someone swapped the disc for a cd, they may tell you to toss it so it doesn't go back into their rotation. However, if you throw it out WITHOUT calling customer service first, it won't matter if the disc was faulty, you get hit with late fees, which is the bulk of how RedBox makes its money. Calling with any issue other than not being able to operate your own dvd player (they get hundreds of these calls a day...) will normally net you 2 or more free rental codes. (Late return fees still apply to free rentals)</p></blockquote><p></p>
[QUOTE="injected11, post: 3076892, member: 188155"] Depends on what they tell you to do. If it's just the wrong title, they'll give you your codes and have you drop the old one off at the box. If someone swapped the disc for a cd, they may tell you to toss it so it doesn't go back into their rotation. However, if you throw it out WITHOUT calling customer service first, it won't matter if the disc was faulty, you get hit with late fees, which is the bulk of how RedBox makes its money. Calling with any issue other than not being able to operate your own dvd player (they get hundreds of these calls a day...) will normally net you 2 or more free rental codes. (Late return fees still apply to free rentals) [/QUOTE]
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