As a result of an investigation from the Competition and Markets Authority (CMA) in the U.K., both Sony and Nintendo will introduce new, consumer-friendly policies regarding their subscription services. Nintendo will no longer make auto-renewal the default option when purchasing a Nintendo Switch Online subscription, which the CMA says "address[es] a number of the CMA’s concerns about people becoming locked in." As for Sony, they will contact users who are not actively using their PlayStation Plus subscription to remind them how to cancel their subscription. If the user doesn't cancel but also doesn't start using the service, Sony will ultimately stop taking payments. It's worth noting that the CMA does not say how long the user must remain inactive before either of these steps are taken, simply saying users who have not used the service "for a long time" will be contacted. They also don't say explicitly what constitutes "using" the service - whether any use of a PlayStation account with a subscription satisfies that requirement, or if one must actually play online or play a PS+ game to satisfy the requirement.
These actions follow similar measures taken by Microsoft, who proactively adopted policy changes
back in January in anticipation of the investigation. With all three major platform holders changing policy, Michael Grenfell, Executive Director of Enforcement at the CMA, announced that their investigation into the online video gaming sector has concluded.
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