I have no freaking idea why VISA has two extreme ends employees. There was a $15ish charge from an unknown place. Never heard of such store, no receipt from this month matched its amount, etc. (Even did a google search on "Leona Vancouver" nothing turned up except some people named Leona) We thought it could be in a food court, but never eaten 2 digit bucks so that's out of the question. Called last Friday; a friendly employee dialed up the store herself and told us that the store is closed on Saturday and we should try on Monday (which is like, right now) Called again this morning; un anfriendly employee said there's no phone number associated with the store. What the freaking hell, then where did the last employee dial last Friday? And as if that was not enough, here comes the punch. Said "The amount charged isn't big so it's okay" then exact quote: "It's not like it's $500" Dude imagine your paycheck with $15 less money, so you phone the company and complain. Who's gonna be happy with the company saying "It's okay, it's not like it's $500" Or MAYBE VISA doesn't pay its employees the correct amount every month and they're accustomed to be okay with smaller paycheck as long as it's not $500. P.S. Called for the third time, asked if VISA doesn't have phone number of businesses in their database. They said sometimes they don't. Where the hell did the Friday employee call? Her friend Leona? P.S.2. Okay so $15 isn't a horribly big deal. Still, it's not the first time a random charge appeared on the bill and then payed back the following month. NEVER happened on my Master Card.