why can't I log in to my Sony account?

Discussion in 'PS4 - Console, Accessories and Hardware' started by blaisedinsd, Jan 10, 2017.

  1. blaisedinsd
    OP

    blaisedinsd GBAtemp Maniac

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    Dec 6, 2012
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    My consoles are all auto sign in but suddenly its prompting me to change my password.

    I can't sign in to play online, I have playstation plus.

    When I try to change my password like required it says an email will be sent but the email never arrives. I don't see any contact info on their website....does this email really take up to 24 hours and if so why the hell are they locking me out of a paid service for that long?

    I have received a spam email from Sony since then but they still haven't bothered to send me a password reset email. Who do I contact?
     
  2. Sonic Angel Knight

    Sonic Angel Knight GBAtemp Legend

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    Try log in using the website. Also be careful when looking at the email. Sometimes it can end up in the wrong filter, where spam folder can actually have the password reset info. Just possible. Usually they would request user change password if they feel the server was threatened and information was trying to be preserved, so is probably a problem that could have happened and was trying to protect your private data.
     
  3. Ryupower

    Ryupower Brood

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    CALL Sony support ASAP

    did you have 2-Factor Authentication setup

    you may have been hacked, and email was changed (a email you thought was spam might have told you if it was changed)
     
  4. blaisedinsd
    OP

    blaisedinsd GBAtemp Maniac

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    Dec 6, 2012
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    Yeah, I tried on the website too. I think I found the phone number finally after hunting around on there website, I will try calling them.