Warning about using Shopify for your online store.

ELY_M

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I would like to warn people who happen to use Shopify for their online store. you better plan and get your backup hosting.
eventually move off of Shopify soon as possible.
Backup your customers and orders and everything by exporting in your admin.
Shopify shutdown my store without much explanation and refused to answer my support tickets.
Do I need to have my lawyer to force them to answer me?
I was lucky that I backed up everything and have another hosting.

Shopify not to be trusted at all. Their support is worst ever I got.
I did googled about them and I found out that several people have sued them about hacking and stuff.

This is WARNING about using Shopify!

I hope this is right place for this post. if not, let me know the right place for this.
 

AmandaRose

Do what I do. Hold tight and pretend it’s a plan
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maybe something violated their tos? though, I have to admit that not answering support tickets is very unprofessional, so maybe they're shit.
Its interesting that this is the second online store the OP has had an issue with. The first being Red Bubble. Makes me wonder if they are at fault and not the online stores.
 

ELY_M

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I really hope the other owners of the shops are here.
I might should tag them? one issue is that I do not know their usernames.
 

Creamu

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Hello @ELY_M,

I'm sorry to hear that you were so unjustly treated by this service as well. Please be careful, there are alot of bad faith actors these days. We have to be strong and bring back order!
 
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ELY_M

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here is the email. I sent them questions about who is brand owner and asked for DMCA take down letter. they never answered my questions. I know some stuff are censored for my privacy. I am leaving shopify's ip address in the mail headers.

Delivered-To: [email protected]
Received: by xxxxxxxxxxxxxxxx with SMTP id xxxxxxxxxxxxxxxxxxxxxxxxxxx
Tue, 7 Jun 2022 15:11:57 -0700 (PDT)
X-Google-Smtp-Source: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
X-Received: by xxxxxxxxxxxxxxxx with SMTP id xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Tue, 07 Jun 2022 15:11:57 -0700 (PDT)
ARC-Seal: xxxxxxxxxxxxxxxxxxxxx
ARC-Message-Signature: xxxxxxxxxxxxxxxxxxx
ARC-Authentication-Results: i=1; mx.google.com;
dkim=pass [email protected] header.s=m1 header.xxxxxxxxxxxxxxx;
spf=pass (google.com: domain of bounces+xxxxxxxxxxxxxxx-fuck=[email protected] designates 149.72.155.155 as permitted sender) smtp.mailfrom="bounces+xxxxxxxxxxxxxx-fuck=[email protected]";
dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=shopify.com
Return-Path: <bounces+xxxxxxxxxxxxxxx-fuck=[email protected]>
Received: from o6.mailer.shopify.com (o6.mailer.shopify.com. [149.72.155.155])
by mx.google.com with ESMTPS id xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
for <[email protected]>
(version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128);
Tue, 07 Jun 2022 15:11:57 -0700 (PDT)
Received-SPF: pass (google.com: domain of bounces+xxxxxxxxxx-fuck=[email protected] designates 149.72.155.155 as permitted sender) client-ip=149.72.155.155;
Authentication-Results: mx.google.com;
dkim=pass [email protected] header.s=m1 header.xxxxxxxxxxxxxxxxxxxxx;
spf=pass (google.com: domain of bounces+xxxxxxxxxx-fuck=[email protected] designates 149.72.155.155 as permitted sender) smtp.mailfrom="bouncesxxxxxxxxxxxxx-fuck=[email protected]";
dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=shopify.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=shopify.com; h=content-type:from:mime-version:subject:reply-to:to; xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: by xxxxxxxxxxxxxxxxxxxxxx with SMTP id xxxxxxxxxxxxxxxxxxxxxxx
2022-06-07 22:11:56.866574388 +0000 UTC m=+508393.691158911
Received: from xxxxxxxxxxxxxxxxxxx (unknown) by geopod-ismtpd-1-2 (SG) with HTTP id xxxxxxxxxxxxxxxxxxxx Tue, 07 Jun 2022 22:11:56.703 +0000 (UTC)
Content-Type: multipart/alternative; boundary=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date: Tue, 07 Jun 2022 22:11:56 +0000 (UTC)
From: Shopify <[email protected]>
Mime-Version: 1.0
Message-ID: <[email protected]>
Subject: Termination of your Shopify Account | xxxxxx.myshopify.com
Reply-To: [email protected]
X-Shopify-Ticket-ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
X-SG-EID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
X-SG-ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
To: [email protected]
X-Entity-ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

---------------------------------------------
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=us-ascii
Mime-Version: 1.0

Dear Account Owner,

We have been made aware that certain products being sold on your
Shopify store, xxxxxx.myshopify.com, may not be authorized by
the brand owner. We have reviewed your account and determined
that it is in violation of Shopify's Acceptable Use Policy (AUP).
As a result, we are no longer able to host your store,
xxxxxx.myshopify.com, or your custom domain, xxxxxx.xxx, on our
platform.

At this time, public access to your storefront has been disabled.
You will continue to have access to your admin for 5 days if you
wish to export your store data. On Jun 08, 2022, your account
will be permanently closed and you will have no further access to
your store or its data.

If you require assistance downloading your content, please
contact support here ( xxxxxxxxxxxxxxxx ).

- Shopify Trust & Safety

Ticket ID: xxxxxxxxxxxxxxxxxxxxxx

For additional information and resources please see the links
below.
 
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Creamu

lowEMFradGAMER
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here is the email. I sent them questions about who is brand owner and asked for DMCA take down letter. they never answered my questions. I know some stuff are censored for my privacy. I am leaving shopify's ip address in the mail headers.

Delivered-To: [email protected]
Received: by xxxxxxxxxxxxxxxx with SMTP id xxxxxxxxxxxxxxxxxxxxxxxxxxx
Tue, 7 Jun 2022 15:11:57 -0700 (PDT)
X-Google-Smtp-Source: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
X-Received: by xxxxxxxxxxxxxxxx with SMTP id xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Tue, 07 Jun 2022 15:11:57 -0700 (PDT)
ARC-Seal: xxxxxxxxxxxxxxxxxxxxx
ARC-Message-Signature: xxxxxxxxxxxxxxxxxxx
ARC-Authentication-Results: i=1; mx.google.com;
dkim=pass [email protected] header.s=m1 header.xxxxxxxxxxxxxxx;
spf=pass (google.com: domain of bounces+xxxxxxxxxxxxxxx-fuck=[email protected] designates 149.72.155.155 as permitted sender) smtp.mailfrom="bounces+xxxxxxxxxxxxxx-fuck=[email protected]";
dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=shopify.com
Return-Path: <bounces+xxxxxxxxxxxxxxx-fuck=[email protected]>
Received: from o6.mailer.shopify.com (o6.mailer.shopify.com. [149.72.155.155])
by mx.google.com with ESMTPS id xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
for <[email protected]>
(version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128);
Tue, 07 Jun 2022 15:11:57 -0700 (PDT)
Received-SPF: pass (google.com: domain of bounces+xxxxxxxxxx-fuck=[email protected] designates 149.72.155.155 as permitted sender) client-ip=149.72.155.155;
Authentication-Results: mx.google.com;
dkim=pass [email protected] header.s=m1 header.xxxxxxxxxxxxxxxxxxxxx;
spf=pass (google.com: domain of bounces+xxxxxxxxxx-fuck=[email protected] designates 149.72.155.155 as permitted sender) smtp.mailfrom="bouncesxxxxxxxxxxxxx-fuck=[email protected]";
dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=shopify.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=shopify.com; h=content-type:from:mime-version:subject:reply-to:to; xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: by xxxxxxxxxxxxxxxxxxxxxx with SMTP id xxxxxxxxxxxxxxxxxxxxxxx
2022-06-07 22:11:56.866574388 +0000 UTC m=+508393.691158911
Received: from xxxxxxxxxxxxxxxxxxx (unknown) by geopod-ismtpd-1-2 (SG) with HTTP id xxxxxxxxxxxxxxxxxxxx Tue, 07 Jun 2022 22:11:56.703 +0000 (UTC)
Content-Type: multipart/alternative; boundary=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date: Tue, 07 Jun 2022 22:11:56 +0000 (UTC)
From: Shopify <[email protected]>
Mime-Version: 1.0
Message-ID: <[email protected]>
Subject: Termination of your Shopify Account | xxxxxx.myshopify.com
Reply-To: [email protected]
X-Shopify-Ticket-ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
X-SG-EID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
X-SG-ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
To: [email protected]
X-Entity-ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

---------------------------------------------
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=us-ascii
Mime-Version: 1.0

Dear Account Owner,

We have been made aware that certain products being sold on your
Shopify store, xxxxxx.myshopify.com, may not be authorized by
the brand owner. We have reviewed your account and determined
that it is in violation of Shopify's Acceptable Use Policy (AUP).
As a result, we are no longer able to host your store,
xxxxxx.myshopify.com, or your custom domain, xxxxxx.xxx, on our
platform.

At this time, public access to your storefront has been disabled.
You will continue to have access to your admin for 5 days if you
wish to export your store data. On Jun 08, 2022, your account
will be permanently closed and you will have no further access to
your store or its data.

If you require assistance downloading your content, please
contact support here ( xxxxxxxxxxxxxxxx ).

- Shopify Trust & Safety

Ticket ID: xxxxxxxxxxxxxxxxxxxxxx

For additional information and resources please see the links
below.
They want to steal your voice. They want to end free speech. This is against the 1# amendment. Notify government immediatly and end this illegitimate censorship. This most end!

Shopify? More like censorshopify!
 
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