as most of you know, dealextreme stopped selling R4 on their own site and changed to their partner site VolumeRate.com for R4 sales. i bought one on 11/13 and my credit card (via PayPal) has been charged. their website also generated a order receipt number for me.

the only email confirmation i received was from PayPal and not from VolumeRate. their website says the ship lead time is 2-3 days. i tried emailing them on 11/17 and 11/19 but did not receive any response. should i be worried? =\

 

i understand that, but i never even received a confirmation for payment or an invoice number. i can't track my packages and i don't even know if it has shipped yet. there's no communication since my payment (other than PayPal telling me my credit card was charged).

it has been more than a week (which is way more than then 2-3 days lead time) but nothing is even telling me that my order is shipped.

 

Usually, the day they say it should be shipped is the day all the stuff is processed and they send it to you. And the actual shipping takes a long time, from what I've heard.

I think the relationship between dealextreme -> volumerate is the same as walmart -> sam's club

 

Make sure that the email you use to sign up for their site is the same as the Paypal email address. I read somewhere that it may not show properly if you use a different one.

 

When I bought my r4 from DX, I didn't see anything in my order summary either. Just wait it out, they'll (eventually) ship it to you. If you can't wait 2+ weeks, DONT BUY FROM DX (or their partner sites).

 

Am one of the lucky few that ordered my R4 before they were removed from DX. Am really happy with my R4. I know this has nothing to do with the post in general but I hope you get your R4 soon to enjoy it.

 

Same issue here. Not really worried about the lead time but they've got the shipping name and shipping address a bit messed up. I tried emailing so they can sort out the discrepancy but their inbox is full and so my emails bounce back. No one answers on Skype either.

Now, I totally understand that they are busy fulfilling huge orders over Christmas and whatnot, but they're running a business and full inboxes, lack of online contact form, trouble ticketing, etc is nothing short of stupid.

I wanted to send my friends to their site but I can't recommend them now.

 

it might take a while, my DX order took a while for me to get all my items.... free shipping world wide.. its gonna be a lil slow

 

Not sure if you are replying directly to my post but they only note to use liveshipment.com to track R4 orders. Track. They specifically say to contact them for any discrepancies via their email address.

 

Someone please help me if possible.

So this is what happened...
- I just created an account with my email address at volumerate and ordered an R4 last night (18 hours ago).
- I paid for it with my brothers paypal account and got directed to an "order confirmation" page showing my paypal reciept number.
- I clicked the "My Account and Saved Quotations" link on the volumerate homepage and it lead me to the orders and quotation page which has nothing listed.

My Questions are...
- Is there suppose to be something listed under that list if i ordered something?
- What is the reciept from paypal for and what do i do with it?
- The section that has "To track your order status for R4 and Sample shipment, please go to http://www.liveshipment.com/customers/ with your order number. " At that links site, where do i get the invoice number from?

Thanks