It meant it would be shipped out in 2-3 days, but it won't arrive for a while.
It should take 2-3 weeks for it to arrive.

 

I wouldn't worry too much...yet. I ordered from them and the product said it had the same lead time. I didn't recieve any confirmation until it actually shipped out which took a few days longer than stated. Give it a few more days, especially since the popularity of the R4 is so high and order volumes are probably huge.

Patience is a virtue. But if you haven't heard anything in another week or so, then start emailing/deathtreating. LOL

BTW I ordered on 11/09 and didn't get an email on it til 11/20. But it did ship and is trackable now.

 

i have been trying to contact them via email and their support is somewhat spotty. they will respond promptly some of the times, while not answering for several days the other times.

i asked questions regarding my shipping status and was finally replied with a somewhat generic response to sign up on their website and track the shipment that way.

so i followed the instruction, signed up and logged in. in my order summary i see NOTHING. there isn't an "order received" or "order processing" or anything. =\

 

yes i did. i made sure that i used the same email.

 

i know the shipping takes about 2 weeks. but i just wished they would at least let me know that my order was processed okay.... like, at least it's in their system.

not to mention they have a 2-3 days lead time listed on their website, yet i am not seeing any progress after 8 days.

 

ok, so it finally showed up today on my summary as order received. that's 10 days after i placed the order!! i am glad it's finally in their system now, but c'mon.... it takes 10 days just for them to receive my order????

so i finally have an invoice number to track it now. i tried tracking it and it says my package cannot be found, i am assuming it's not shipped yet.

the 2-3 days lead time is VERY misleading... =\

 

Use liveshipment.com
Many people have asked this
And volumerate was not happy since on the website it explains
But they get so many emails about it, when its just on the website

 

I got my VolumeRate R4 on monday.
The box came a little smushed but other then that - no problems.

 

liveshipment.com was pretty much useless.

1. my invoice number did not show up until 10 days after purchase.
2. entering my invoice at liveshipment.com tells me they can't find a package matching this number. i even entered my last name and zip code, no results.
3. on volumerate.com after logging into my account, it is still showing as "product is being collected." doesn't even say it's shipped.

after emailing them asking if it has shipped they gave me a different tracking number to use on HongKongPost. i tracked it there and it tells me it has "left for United States" but that's about as far as it got.

there's nomore tracking, no estimated delivery. pretty much leap of faith from there.

when did you place your order? how long did it take?


Edit: Posts edited together, duplicate deleted. Don't double post. - Ace

 

Well, I recieved my R4DS in a week and 3 days (Monday to next tuesday) from VolumeRate. You can also check your order more efficiently by going to (http://www.hongkongpost.com/eng/tracking/index.htm) and entering your shipping/order number.