Thumbs up for Nintendo Service!

Discussion in 'NDS - Flashcarts and Accessories' started by Kaphis, Nov 23, 2006.

  1. Kaphis
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    Kaphis GBAtemp Regular

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    Aug 20, 2006
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    If you live in the Lower Mainland of Vancouver Briitsh Columbia, forget sending your DS through the mail. Go to the Richmond Service Center and just do a walk-in repair.

    The problem with my DSL was a hairline crack on the left side where the L button is. My DS wasn't in the best of conditions. I have dropped it a few times, there were dirt on it and of course, scratches from games like warioware, cooking mama, and quendan. It was also flashed with flashme stealth and there was no problem with that at all.

    This is what happened.

    I walked into the service center with my girlfriend, tell the front desk that I am here with a faulty DS lite that might be covered under warranty. She tells me to proceed to the service counter. The service tech looks at it, turns it on then tells me to wait, he will get me a new one. I was like O.O ....that was fast.. then I write down my name and address on their form and sign a receipt. I was out of there under 5 minutes with a new DSL and a cool Wii tatoo XD they were doing some with a few wiis out back..I wonder what ^^;;

    So all in all..I am very satisfied with their customer service and the fact that they know a problem exists with their DS to begin wtih. [​IMG]

    Nintendo, you have earned yourself a new customer ^^ I am buying a Wii for sure after this type of customer service. [​IMG]
     
  2. M3LV1N

    M3LV1N GBAtemp Regular

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    I'm going to take my DS Lite to the service center in Scarborough, Ontario tomorrow. Hopefully I get the same response from them as you did.
     
  3. maxlifan

    maxlifan Advanced Member

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    you will lol. Last time my gamecube broke and i went to scarborough ( i live in Toronto) and they checked the gamecube and said the Ld reader (disc reader is busted BTW don't no why they said Ld) and i had to pay 1 dollars so i did and they got me a new game cube.... that was werid lol but it was under 5min
     
  4. azndragonguy115

    azndragonguy115 GBAtemp Advanced Fan

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    are there only service centers in canada? O_O
     
  5. Kaphis
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    Kaphis GBAtemp Regular

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    I don't know, but I did some research, they don't really advertise that there is a walk-in repair.
     
  6. gujsg

    gujsg Newbie

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    what are the defects covered by Nintendo for the NDL. i'll fake the problem and get a new NDL, this time in black. [​IMG]
     
  7. decript

    decript A melon a day, keeps t3h monkey away

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    One of my buddies bought a used grey DS from ebgames and it was all shitty and stuff so he went to the Richmond Nintendo and showed the guy, and he just gave a new DS, no questions asked, super fast.
    Talk about service! [​IMG]
     
  8. Friction Baby

    Friction Baby GBAtemp Fan

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    This is very good to know thank you [​IMG]
     
  9. science

    science science rules

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    Does anyone have a list of these areas? Is there any in Calgary?
     
  10. Deadmon

    Deadmon A Temper

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    There is a walk-in centre located in Scarborough, Ontario. I've gotten at least 3 exchanges from them so far, only problem is how long it takes them to receive stock..
     
  11. maxlifan

    maxlifan Advanced Member

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    i think there's on in hamliton too... and missauga... I found the location by calling nintendo...
     
  12. yee

    yee DOTA 4EVER

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    Glad to hear you found the place Kaphis [​IMG]

    The Nintendo Service place here in Richmond is really excellent, a couple of friends have told me they have replaced their DSes with ease.
     
  13. Kaphis
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    Kaphis GBAtemp Regular

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    yeaaa~ u've been a great help!!

    anyways, I hope people don't abuse this though o.o...
     
  14. Sam18q

    Sam18q Member

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    If they replace a new one for you, it is usually a refurbished unit right?

    Is there any way just to replace the top part of the screen where there is the cracked hinge?

    Thanks.
     
  15. yee

    yee DOTA 4EVER

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    Refurbished, or at least mine was.
     
  16. akalic

    akalic Member

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    i love living in richmond, i got my DS replaced twice

    lmao

    first time was because i fucked up the button...it made this weird noise and was really loose

    then second tiem there wa sa dead pixel

    haha..woot.
     
  17. Mewgia

    Mewgia drifter

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    D: I have to send away for a repair/ replacement, as I don't think there are any Service Centers in Central Florida... Even so, their phone answerers are great and easy to talk to, so setting up a replacement isn't a big deal. Their shipping is always fast as well, yay.
     
  18. Farami9

    Farami9 GBAtemp Regular

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    Well your lucky

    These care centres are really care centres

    Nintendo Australia is more of a hate centre