I can now confirm that the GW team have responded to my emails regarding my brick and provided a forwarding address to send it to. My vendor on the other hand still continued to ignore my emails. Anyway. hopefully, i can get this sorted out, yet they still warn that if clone use or modified launchers where used then they wont fix it and a shipping & handling fee applies. I still stand by my ground 100% that I used their own files on a genuine GW cart. Watch this space!