I don't think the users can be blamed entirely for this. The more mature (in years) members of this site will remember times before nice user-friendly web forums with thousands of members; times when you had to post your message on a bulletin board or usenet group and wait days (or even longer) for a response because the communities were so small. Now that Internet communication has become so fast-paced and bustling, people who haven't had the experience of more protracted online support and communication are understandably impatient - hence they don't search (or don't know how to). I do realise that this is extremely annoying though as the same threads are being posted time and time again.
I feel the solution to this may include simplifying the landing page of the forum. The default home page is only really user-friendly if you already know how to use a forum. For the younger members, I feel there may be too much information and they don't know where to start. If you don't really know what you're looking for, it's hard to sift through all that information to find what you're looking for. I propose a simplified home page with a very crude FAQ which leads to more specific topics, ultimately drilling down to a
tutorial, forum thread or article providing the specific information needed. A bit like those contact pages on web site which ask you what you need help with, then get more specific before ultimately providing an FAQ page. This can be helpful for guiding users towards the information they need quickly and without them having to wade into a forum full of threads with a confusing amount of information.
With regard to the shitposting, I think you will always get that in a forum which focuses on a hobby enjoyed by younger people. Some younger members will not have the maturity to understand the disruption this can cause to a community. The only solution is stronger moderation to enforce the boundaries. Some users have been allowed to get completely out of control, and some threads have gone on much longer than I feel they should have. I mean no disrespect to the mods in saying this - I can only imagine how stressful it must be for so few staff members to manage a forum comprising so many members. I think recruiting a team of level-headed members who are able to carry out low-level moderation tasks (such as recommending members for suspension/banning, locking threads, deleting posts, moving threads to EOF and giving warnings) would alleviate much of the burden, especially if efforts are made to recruit from a range of time zones so that a mod is more likely to be online during each 24 hour period.
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How about the Mods calling people retarded with almost every closure of a thread? What do you think of that?
I have never seen a mod EVER use that specific wording
Um. Source please? Never seen this.
I don't want to get involved with an argument here (or perpetuate one), but I did actually see a thread earlier today (or possibly yesterday) where a post had been hidden from public view with a moderator comment of something like "no need to go full retard". I can't remember which thread it was, but I definitely saw it.