Sending in Wii U for a Repair - feedback

Discussion in 'Wii U - Hacking & Backup Loaders' started by Der_Blockbuster, Mar 26, 2016.

  1. Der_Blockbuster
    OP

    Der_Blockbuster GBAtemp Regular

    Member
    218
    39
    Mar 2, 2016
    Gambia, The
    Hello, i was having a problem with HDMI on my Wii U where it couldnt detect the TV.
    So the HDMI output is maybe broken.
    On my vWii:
    I had the Homebrew Channel and Dx2Cios installed.
    I uninstalled the Homebrew channel, but no one could help me with the Cios.
    So i send my Wii U in like that to repair.

    They refuse to repair it, and did send it back.
    --> "
    Softwarehack"
    Allthought a HDMI problem has nothing to do with it.

    Do you guys have a Idea what i could do?
    Where can i repair it?
     
  2. Baphomet

    Baphomet Homebrew Justice Warriorâ„¢

    Member
    155
    211
    Feb 12, 2016
    Jamaica
    This may be really useless advice... apologies in advance for that. However, have you checked the Wii U on other televisions? Sometimes if you constantly switch out hdmi cables from your television it can cause it to get 'confused' (not the technical term.. heh.. but, your tv still thinks something is connected) and doing a factory reset (first time installation, don't skip anything) of the television can sometimes correct this problem.
     
  3. davetheshrew

    davetheshrew GBAtemp Advanced Fan

    Member
    535
    577
    Jan 2, 2016
    use a wii av cable, problem solved.
     
  4. HerdHub

    HerdHub Member

    Newcomer
    11
    3
    Feb 3, 2016
    It depends on the country you are in. If you're from Europe you can call them and say that they are obliged by law to repair the device as long as you still have warranty on it. (It's important here that you *bought* the device in that country AND you're still have the "law warranty" which might differ in some countries but afaik it's 2 years in germany. It's also important that the company is from europe or at least "sells from" europe. Since the EU headquarters are in germany you should be fine)

    This is according to eu directive 1999/44/ce. Since you're from Germany here's the link: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:1999:171:0012:0016:DE:PDF
    I would advice you to read this: http://www.computerbild.de/artikel/...raenkt-Gewaehrleistung-nicht-ein-7905308.html (Since I would call computerbild a decent source)

    Just remember: Almost every company is trying to "break" certain laws and will only act after you notify them that you have a right to a specific service. As long as a) you still have warranty and b) the software mod didn't cause the problem you should be perfectly fine. Call them and tell them that they are obliged to repair according to eu directive 1999/44/ce. If he tells you some random bullshit ask him for his name and tell him that you want to be redirected to his superior. They will most likely be more helpful and fulfil your request.
     
    Last edited by HerdHub, Mar 27, 2016
    hippy dave, Whatnoww and xxmasal22xx like this.