Report: Nintendo will be allowing free Joy-Con repairs, will refund those who paid a fee previously

Discussion in 'GBAtemp & Scene News' started by Chary, Jul 24, 2019.


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    The Switch Joy-Con drift drama saga continues. Nintendo's official statement earlier today wasn't the only new update to the situation, as a report from Vice has revealed that an internal memo within Nintendo is calling for all customer support agents to allow for Joy-Cons to be sent in for repair, free of charge. Not only that, but should you need to send in your controller for repair, representatives will no longer require a proof of purchase, nor will they still have to be under warranty. Previously, owners were required to show proof that they purchased the Joy-Cons new, and once they got past the general troubleshooting with a support agent, they were then allowed to send their non-functioning Joy-Cons to Nintendo, along with $40, in order to be repaired. Additionally, if you did happen to already send your Joy-Cons in and paid the $40 requirement, you can request a refund so long as you can prove that you had them repaired in the past. Though Nintendo seems reluctant to actually admit anything on the matter, it does appear that they're taking steps internally, to assist customers that have been affected by Joy-Con drift.

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    Discussion (101 replies)
  1. x65943

    x65943 Dr. Rabbi Prince X, Sr., Ed. D.

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    Wow, rip that class action lawsuit and the poor junior associates that firm had working day and night looking through case law

    At least they are salaried
     
  2. Xizix

    Xizix Member

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    Thank you. This is great news.
     
    HinaNaru Cutie likes this.
  3. gman666

    gman666 Cubicle Expert

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    It's nice seeing how a little outcry can be beneficial to everyone... Meanwhile, there was some people who claimed that drift occurrences were far and few. Far and few my ass!
     
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  4. Viri

    Viri GBAtemp Addict

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    Okay, that's much better. I hope they expand this to world wide. Nintendo should have said this earlier, instead of their vague statement, lol.
     
  5. Xizix

    Xizix Member

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    Wait, then what's this about, "Each Joy-Con will be evaluated by our technicians for warranty coverage."
     
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  6. x65943

    x65943 Dr. Rabbi Prince X, Sr., Ed. D.

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    Well for instance if you dropped your joycon in water, it's your own fault etc

    They have to do some due diligence to make sure you aren't just taking advantage of them
     
  7. Xizix

    Xizix Member

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    Ok, makes sense. I've submitted my ticket for 5 Joy-Cons, hopefully they will honor and fix the drifting issue.
     
  8. x65943

    x65943 Dr. Rabbi Prince X, Sr., Ed. D.

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    That being said, when I was 12 I sent my DSi into nintendo with water damage saying "it won't turn on" and they sent me back a letter saying it was my fault the system didn't work, but they felt bad and sent me a new one anyway.
     
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  9. Joe88

    Joe88 [λ]

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    Dont you still have to pay to ship them?
     
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  10. MiguelinCrafter

    MiguelinCrafter Halt!

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    5? holy shit dude
     
  11. Dartz150

    Dartz150 GBATemp's Official Onii-chan™

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    @Chary Why isn't this frontpaged? I missed the news :P

    As I said in a dupe post:

    Hopefully a hardware revision comes along with this :D, so happy for ALL of those who will get their joycons repaired! And now I feel better about mine in case they start to drift again.
     
    MarKSlasH and HinaNaru Cutie like this.
  12. Chary
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    Chary Never sleeps.

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    Trade secret, but sometimes when I write multiple threads at once, I set a timer with like an hour between each post, so they’ll all have a bit of time on the top spot of the front page and so that it doesn’t seem overwhelming seeing 5 news posts all suddenly pop up.
     
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  13. kumikochan

    kumikochan GBAtemp Psycho!

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    It's funny how much a lawsuit can change a company their stance. Instead of thanking Nintendo we should be thanking that law firm since Nintendo refused to acknowledge what their customers had to say for years but now only did because of the law firm so thank the law firm instead
     
  14. Dartz150

    Dartz150 GBATemp's Official Onii-chan™

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    Couldn't agree more with you, it's a shame that cases like this (I still remember the red ring of death with the 360) have to go this far so companies actually do something to compensate their consumers accordingly.
     
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  15. Kwyjor

    Kwyjor GBAtemp Fan

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    Does this really fix the underlying issue, though? If there's something defective in the way the joysticks are made, won't it be necessary to send them right back in again sooner or later? Or do the latest joysticks just not have the problem anymore?
     
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  16. SlasherGamer21

    SlasherGamer21 Advanced Member

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    It was never going to hold up in court. I already saw it a mile away. Its the dumbest thing to sue over and no judge would ever go through with it.
     
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  17. Dartz150

    Dartz150 GBATemp's Official Onii-chan™

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    As for that, the source article says the following:

     
  18. cearp

    cearp 瓜老外

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    maybe some lemon law thing? ha
     
  19. Clydefrosch

    Clydefrosch GBAtemp Guru

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    Compared to the roughly 50 million joycons out there in consumer hands, they were.
     
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