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Agreed.Suggesting censorship just puts a bad light on yourself.
Also quite a few of us here hold Takeshi in rather high regard. Your suspicions that he is a plant from a rival company come off as silly, reflect poorly on you, and may well be best held to yourself.
In the future, perhaps your company will consider canceling someone's order if it hasn't yet shipped, regardless of their reasons. Of course, if you have a clearly stated "no cancelations" policy, so be it.
I can guarantee you though, your vilification of Takeshi has no doubt soured your company's reputation with many who frequent this board, myself included.
I'll assume that like any story related in parts, there is likely more to it than I read here, but from what I did read, you treated at least one customer very poorly, and did so in a public forum.
Best of luck to your company. I hope to hear better of it in the future. A quality product coupled with quality support sells itself.