Hardware Nintendo won't replace the display of your Switch if it has dead pixels..

WiiUBricker

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..because Nintendo doesn't see them as a fault. From the Q&A:

There are black or bright dots on the Nintendo Switch screen that do not go away, or there are dark or light patches on the screen.

Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.

:arrow: Source, via
 

WiiUBricker

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Are you really shocked? They gave us region free. From there they have to be complete dicks to remind us that this is still their system and we are all trash pirates wanting to upload their footage to the youtubes.
That makes absolutely no sense to the topic at hand.
 

Xzi

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They'll replace it if it's a decent amount. If it's like three dead pixels then no. They had the exact same policy with DS/3DS, and it's understandable. There's always the option of a retail return/exchange for a small number of dead pixels. For what it's worth: I haven't heard of any units out of the box having dead pixels yet, save for some people who posted pictures of what was clearly drop damage.
 
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Zense

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From what I read they do replace it, it just depends on the amount of dead pixels (Which no one knows how much is...).

Regarding DS policy I read in the same article that they apparently vowed in 2004 to replace ds'es with dead pixels.

Source: Here
 

xile6

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This isnt anything new. Alot of people do this.
Dead pixel have to be alot for them to simply replace it.
It happen with the vita, psp, cellphones etc...
Most companies will not replace 1 device because it has 3 dead pixels.
Yes it sucks ass bad, but thats just how its been. They have like a minimum number and then after that they still normally try to blame someone for it and will charge you to replace it.

I had a psp that had a pink dot in the lower corner. never went away but didnt effect play at all.

If you cant live with it. Take it back to the store you got it from and exchange it. (lol like your find one right now but yea if you do you can) Most store will see it as a defect if its bad enough and exchange it for a new one.
 
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Saiyan Lusitano

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To be honest, I'm not too fussed about it. I got it for below the retail price and plan on using it as a home console only. :)

lmao. What the hell. How is it not a defect?
Can you play the game? Can you see the screen? If the answer is yes, then it's not defective. - Nintendo :P
 

WiiUBricker

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From what I read they do replace it, it just depends on the amount of dead pixels (Which no one knows how much is...).

Regarding DS policy I read in the same article that they apparently vowed in 2004 to replace ds'es with dead pixels.

Source: Here
Yea, that's the source I quoted. I think Nintendo sees dead pixels on the DS as a defect because the DS hardly has any pixels.
 

gamefan5

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Not surprised. Many many companies does this.
LG does that for their cellphones for example.
The number of dead pixels have to be considerable. It is how LCD screens always have been.
 

pivix

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I think in Europe it wont be a problem, you could return bought product to the shop in 14 days after purchase without giving any reason :) idk how it looks in the US.
 
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Zense

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Yea, that's the source I quoted. I think Nintendo sees dead pixels on the DS as a defect because the DS hardly has any pixels.
Didn't realise you quoted the same source :rofl2:. I guess this shows how two people can interpret things differently. Anyways it would be nice to know how much is actually needed to get a replacement, even if I hope no one gets dead pixels.
 

kumikochan

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I doubt they can get away with that policy in Europe where warranty rules are a lot more strict then in other parts of the world. Know for a fact that every electronic device gets a minimum of 2 years warranty here when in other countries it's only 1 year. Sony tried to fight that policy a couple of years back in the PS3 era and tried to change it like the US policy but failed miserably. I could be wrong tho but i'm not sure about that since warranty rules are super strict here defending the consumer more then the company itself and that's how it should be.
 
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duffmmann

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Glad I don't have any stuck pixels. But I mean if you do, just go back to the store you bought your Switch at and exchange it for another if it really bothers you. Nintendo may not replace your unit, but its very easy for you yourself to replace it.
 
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