Nintendo Will Trade Your Older Switch For The New Revision If Bought After 17/07/2019

Discussion in 'User Submitted News' started by Jiehfeng, Aug 16, 2019.

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  1. I bought the new version after this date.

    2 vote(s)
    5.9%
  2. I bought a Switch long before this.

    22 vote(s)
    64.7%
  3. I do not own a Nintendo Switch.

    10 vote(s)
    29.4%
  1. Jiehfeng
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    Jiehfeng Netti Netti

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    Nintendo has been reported to replace your old revision Switch for the new updated model with better battery life, absolutely free, granted that it was purchased after July 17th of this year. This is not a big window of opportunity, but for those who did purchase a Switch during this timeframe will be happy to know that they can get a replacement. So far this has only been reported to be true for the US.

    Here's a video by the YouTube channel GameXplain for more information, Andre contacted Nintendo to verify this.



    :arrow:Source (Reddit)

    UPDATE: Nintendo denies all claims of such an exchange programme and said that they will not exchange your older Switch for the updated model.
     
    Last edited by Jiehfeng, Aug 21, 2019
  2. Bladexdsl

    Bladexdsl ZOMG my posts...it's over 9000!!!

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    trying to get all dem hack-able consoles out of the field :creep:
     
  3. Jiehfeng
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    Jiehfeng Netti Netti

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    Wouldn't it be hilarious if a new exploit was made public right now, making Nintendo look like they're mass producing and endorsing Homebrew? :P
     
    atoxique likes this.
  4. Flame

    Flame Me > You

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    the real smart move would be nintendo saying "replace all Switches"...

    then it would come down to hacks or dem battery life.
     
    Jiehfeng likes this.
  5. _DrBecks_

    _DrBecks_ Member

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    I asked the Customer-Service of Nintendo Germany today and they answered that they won‘t replace consoles as Nintendo of America, because Nintendo of Europe act independent.
     
    atoxique likes this.
  6. IncredulousP

    IncredulousP GBAtemp Fan

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  7. Jiehfeng
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    Jiehfeng Netti Netti

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    Humanity likes this.
  8. axelsynn

    axelsynn Newbie

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    I remember reading about the exploit but out of curiosity how do you know if your Switch is hackable?
     
  9. Jiehfeng
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    Jiehfeng Netti Netti

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    https://ismyswitchpatched.com/

    You enter the serial number there and it says if it's patched, these patched units came out around in 2018 iirc, all new Switch units don't work with the public hacks as it uses a hardware exploit the new Switches have patched.
     
  10. Humanity

    Humanity GBAtemp Regular

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  11. smileyhead

    smileyhead This is definitely not a robotic component!

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    You should probably still update your post, though, to include that.
     
    Humanity likes this.
  12. Foxi4

    Foxi4 On the hunt...

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    It's not uncommon to do that for individual customers if they're persistent enough, it's called "conflict resolution". It's easier for the company to just placate a single customer than to endure constant badgering, they have a budget for that.
     
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  13. Jiehfeng
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    Jiehfeng Netti Netti

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    That's exactly what I meant. :)

    Well it isn't front paged and there's a separate news post about how Nintendo denied it, but sure, I'll do that now.
     
    smileyhead likes this.
  14. Humanity

    Humanity GBAtemp Regular

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    Usually if a customer goes overboard with badgering, the company will just ignore them.
     
  15. Jiehfeng
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    Jiehfeng Netti Netti

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    That's not true. It also depends on the customer. If they see the customer is a good customer of theirs, some decide to compensate to keep good customer relations.
     
  16. Foxi4

    Foxi4 On the hunt...

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    A company is a group of people. Giving the customer what they want and ensuring that they continue to buy goods and services is a superior resolution than having to deal with a formal complaint to your immediate superior. Often times it's not worth the headache for a middle management person handling a customer service team, they'll placate the customer more often than not to get them out of their hair. Persistence is key.
     
  17. Humanity

    Humanity GBAtemp Regular

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    Well, tell that to Lenovo who I was badgering persistently over the past 2 weeks.

    You are wrong. It does not always work.
     
  18. Jiehfeng
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    Jiehfeng Netti Netti

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    No one ever said it always works.
     
  19. Humanity

    Humanity GBAtemp Regular

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    The other peep inferred it.
     
  20. Jiehfeng
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    Jiehfeng Netti Netti

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