9.4.2007 So I'm avoiding work and other important duties (such as breathing) in order to document my experience with Nintendo Repair Service (AKA Customer Service). 1. I fired off a repair report off their website on 8.25 and got two e-mails stating that a UPS sticker was on the way (free shipping) 2. I got the sticker on 8.30. Nintendo asked for a description of my problem, and to remove all my games. Any repairs under warranty were free unless it was obviously caused by neglect. In case there was any repairs of that sort, they would send me a bill without any notice. 3. I wrote out my description of my issues, which are minor. I'm trying to get most out of warranty before it expires near the end of 2007. 4. Description (didn't write it this way): 9.13.2007 I finally got my package back... and what did they send me? A brand new DS, that's what I got (or possibly a refurb). The buttons are clicky and the audio is fine (so far). I'll check for that infamous screen blur later when the batteries are fully charged. So far, I would have to say Nintendo customer service is top notch. They even sent back my old, nasty screen protectors back. So I would like to ask... What was your experience with Nintendo Customer Service Repairs?