I did a DSiWare downgrade for a friend, and I called up Nintendo Australia to get my account back. They wouldn't do it. I made up a stupid story about my cousin transferring to her console and then leaving and asking if I can get it back (note to others - stick to the traditional transferred then dropped it in the bath story). She also said I was banned - I asked what that meant and she said it meant I wouldn't be able to use the eShop or play online. I can't see how I could be banned - I haven't played online in a year (and even then it was like an hour tops of Mario Kart in cia form) and the console that my ID is on now can use the eShop perfectly fine. I don't think they know what they're talking about. Anyway the way they spoke to me, so condescendingly, made me really hate them. Until now I was pirating a little and buying the stuff I really liked. Now I'm never going to buy Nintendo stuff ever again except second hand hardware that can be hacked. Good riddance.