Nintendo closes North American repair centers "until further notice" due to coronavirus

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If your JoyCons are drifting and in need of repair, you might need to wait a little longer than usual for a fix from Nintendo. All repair centers for the North American branch have been suspended due to, you guessed it, COVID-19. This applies to any hardware repairs for a Nintendo product, ranging from the Nintendo DS, all the way up to the Nintendo Switch. For those that just sent in their system to be repaired, you'll likely get it back in the coming days, as delivery will be refused and returned back to the recipient. Unfortunately, those already in the process of having their console repaired are going to be forced to wait an undetermined amount of time, as the hardware will be stuck in the repair center awaiting a fix until services resume. European repair offices have not yet closed, though they do note that repairs will likely be slower than usual during the ongoing outbreak.

When do you expect to be able to resume repair service?
Our repair centers will remain closed until further notice in accordance with federal and local guidelines in place due to the COVID-19 coronavirus.

This page will be updated when repair service resumes.

What if I already sent in my existing repair order?
If your repair order is currently in transit to us, it is possible that it will be returned to you as undeliverable.

If the repair center was able to receive the repair order, it will remain there until repair services resume.

If I have an existing repair order that has not been sent, can I still ship it?
No. If you send in your product for repair at this time, it may be returned to you as undeliverable.

Once repair service resumes, can I still use my existing repair order?
Your repair order will remain on our systems for 180 days. Once repair service resumes, you can still use the same repair order within that time.

What if my product’s warranty expires while repair centers are closed? Will I still be able to set up a repair?
If the warranty for a product expires during the closure period, we will honor the warranty for the amount of time our repair centers are closed.

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