Nintendo 2DS Pokemon Moon Special Edition Console not playing game

Discussion in 'NDS - Console and Game Discussions' started by SarDav74, Dec 18, 2016.

  1. SarDav74
    OP

    SarDav74 Newbie

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    Dec 18, 2016
    When trying to play the pre-loaded game (or the Sun that I purchased separately) I receive the following message

    The game is preparing to load, and additional data is being created.

    Please do not remove your SD Card or turn off the power.

    The console does nothing and the game never plays

    (however, I can play old games like pokemon ruby)

    Can anyone advise what might be happening? I bought the console from a game shop in Australia on Ebay.
     
  2. Alanzxc

    Alanzxc Member

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    Dec 18, 2016
    Senegal
    Found this on google previous time while looking for a fix for something
    https://en-americas-support.nintend...2LzEvdGltZS8xNDgyMTkyNjc5L3NpZC94UE5hVXk2bg==

    you could try following the steps seemingly from the official website.