New Steam Refund Policy

Discussion in 'GBAtemp & Scene News' started by Tom Bombadildo, Jun 2, 2015.

  1. Tom Bombadildo
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    For a long time now, people were pretty...irked with Steam and their rather annoying lack of a refund process. People would have to jump through hoops just to get some steam credit for a purchase they accidentally made, and getting a refund on a game you simply don't want or something that didn't work was just impossible.

    Now, Valve has announced a new policy that's similar to other online game stores; all games, regardless of reason, can now be refunded 14 days after the purchase date as long as the title has been played for less than 2 hours. Refunds apply to games, DLC, in-game purchases that haven't been used, pre-orders, bundles, and even Steam Wallet funds!

    :arrow:Source
     
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  2. blindseer

    blindseer Past Generation Gamer

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    Well thats nice, so if you cant even run the game you have no where near 2 hours game time.
     
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  3. DinohScene

    DinohScene Feed Dino to the Sharks

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    Sweet, no more regret purchases anymore.
     
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  4. Qtis

    Qtis Grey Knight Inquisitor

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    In many ways, about time. Valve is notorious for not fixing older games that should work *cough* Dark Forces 2 *cough* and are still sold today on Steam. If CD Projekt can make patches happen on GoG with a much smaller company, Valve should be able to do miracles.
     
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  5. Ryupower

    Ryupower Brood

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    http://store.steampowered.com/steam_refunds/
    now WHEN you buy a game and THEN is goes on sales the next day you can get a refund then buy it for the sale price
     
  6. Nathan Drake

    Nathan Drake Obligations fulfilled, now I depart.

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    Notice how this pops up a little over a week before the summer sale is supposedly going to begin. They want people to go out of their comfort zones and purchase more games. I get what you're doing, Steam. But really, this policy seems well planned out to prevent abuse. If you play a game for an hour and just can't get into it, no biggie. If you're like me on my old laptop and have a nasty habit of buying games you can't even open, at least you have a safeguard now.
     
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  7. Qtis

    Qtis Grey Knight Inquisitor

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    Or do like me. Buy a shitton of games before I even have a computer to play them with. Now with a modern rig, I have a backlog of thousands of hours of gaming time and I've probably spent less than $5 per game including games like Skyrim & Co :P
     
  8. Tom Bombadildo
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    Ha, that's actually pretty great :lol: There have been tons of times when I've bought a game for two times a sale price right before a random sale, this will definitely help if that ever happens again.
     
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  9. osm70

    osm70 GBAtemp Advanced Fan

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    What about purchasing a game, playing it for almost 2 hours, requesting a refund and then purchasing it again? If you keep doing that you have that game for free.
    I don't think that this system is well thought out.
     
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  10. Ryupower

    Ryupower Brood

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    read Abuse, that what that will be
     
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  11. Vipera

    Vipera Banned

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    Sure, try pulling this shit anywhere and see how it goes.

    What about those who use Steam keys?
     
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  12. Attacker3

    Attacker3 GBAtemp Regular

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    Good Steam. They are getting better and better each day. This refund policy will make purchasing things much easier for me, as I'm a guy that worries over every purchase.
     
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  13. Nathan Drake

    Nathan Drake Obligations fulfilled, now I depart.

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    Yeah, I think you'd get a warning for the first time you did it, suspended from refunds after the second, and probably outright banned from receiving refunds the third time.
    They say in their policy that only games purchased on Steam will be refunded by Steam. I imagine this is first and foremost meant to protect against abuse of Humble Bundle games.
     
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  14. Vipera

    Vipera Banned

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    Honestly, this is the only good thing I saw them doing. Origin and GOG have similar policies and have had then for years. There is still the problem of their support being trash and other minor stuff such as no client for Windows Phone.
     
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  15. Xabring

    Xabring GBAtemp Fan

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    awww yeah!no more wallet waste! this as close as renting a game can get these days! (of course, providing you DO have the money and time)
    and now, I don't even have to fear pre-release games! I never tried that pre-release shit except for splatoon, that thing is worth it!
    now 0 fear to 0 day bugs.
     
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  16. Nathan Drake

    Nathan Drake Obligations fulfilled, now I depart.

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    To be fair, pretty much nobody cares about Windows Phone. It's not Steam's fault that you have one of the minority phone OS's.
     
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  17. Vipera

    Vipera Banned

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    We are still a couple million users though. Just ask for a price and you'll cover the costs in less than a week.
    I'm not sure about the Android app, but I remember it didn't get updated for years.
     
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  18. Attacker3

    Attacker3 GBAtemp Regular

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    Windows Phone is the Linux of phones. Iphones are the mac, Android is Windows.
     
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  19. Nathan Drake

    Nathan Drake Obligations fulfilled, now I depart.

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    Valve is just really bad about updating the Steam apps. They took the most time off with the Android app for sure, but the iOS app has experienced plenty of wait time between app updates as well. Just not quite as long.

    Also, two million isn't much when you consider that there is somewhere in the neighborhood of 1.5 billion users between Android and iOS.
     
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  20. blindseer

    blindseer Past Generation Gamer

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    The iOS version just finally got updated, and its now completely broken for my ipad mini, so using the 2 year old version that still works. Steams phone app is just outdated and or broken no matter what platform of phone you use I guess.
     
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