my 3DS is not working after using the Gateway 3DS

Discussion in '3DS - Flashcards & Custom Firmwares' started by Strexils, Oct 13, 2013.

  1. Strexils
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    Strexils Member

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    Bought a brand new 3DS XL with firmware 4.1 (give or take a 0.0.1), bought the 3DS Gateway, and I am still very happy with it - its a wonderful piece of hardware with a solid team behind it and it worked very well with every rom I threw at it. By using Gateway Firmware 1.0 first I could even upgrade to 3DS firmware 4.5 with it (cause why not?).

    Anyway every now and then the system would crash (few and far apart) and the black screen would appear with the 'restart the console' prompt, I thought nothing of it since everything was fine after restarting (despite having to sacrifice a minute to reapply the patches etc).

    But then came the day the crashes came while trying to start the game, then by just being in the menu and now finally I can only turn the console on for a few seconds before the crash occurs.

    I returned the 3DS to the store and since I missed warranty it gets sent off to nintendo for repair, a long month later I finally get the thing back - apparently the issue was in the memory or something and they couldn't fix it so they just gave me a new one and transferred what they could (but according to the store manager that wasn't much) .

    I boot the new console up and BAM same problem as before, it immediately crashes a few seconds in, somehow they transferred the problem (and didn't bloody test it).

    Long story shirt, I'm now minged off and have to wait another month for them to send it back and try again. I'm just wondering if you guys have any insight on why this happened, clearly the issue was on the software side not hardware, could the Gateway have caused this? I find it probable since its the only thing I used the 3DS for while I had it (minus a legit copy of Super Mario 3D land :3 ).

    tl;dr 3DS XL crashes on boot after using Gateway, got a new 3DS XL from Nintendo with the problem transferred out of the box

    ninja edit: Out of the box going through the 3DS setup of the new 3DS XL there was no crashes, it was only after I reached the home screen that it crashed (in the two seconds I saw that all my folder arrangements had be transferred... perhaps what ever fiddling Gateway does got transferred because Nintendo didn't know to look for it?
     


  2. Patxinco

    Patxinco Riding a Shooting Star

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    If the console has gone to nintendo, is not up to date?

    I mean, firmware updated?

    Then you cannot use GW again cause exploit is patched
     
  3. Kei00

    Kei00 Member

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    Ok... Maybe a faulty Gateway cartridge?
     
  4. Strexils
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    Strexils Member

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    I had no time to check, so I guess... yes? That being said it was a completely different console and all I know is that they "transferred what they could, but couldn't get much". The problem literally started again as soon as I hit the the Home screen after initial setup, I didn't get a chance to investigate.

    I have hunch that the new console was 4.1 though since it came in the exact same packaging/box as when I got the original.
     
  5. Strexils
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    Strexils Member

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    Maybe, I bought form a legit reseller though, and how would a faulty cartridge cause software problems when it's not inserted?

    I have played with the same cartridge on a friends 3DS XL and it works fine to this day.
     
  6. KeyLocke

    KeyLocke Member

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    I've read on the front page Gateway review that it only works for firmwares up to 4.1

    PS: I recalled incorrectly the latest you could go is 4.5. Have you tried asking Gateway people why this happens?
     
  7. Strexils
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    Strexils Member

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    No, I guess I should send them an email?
     
  8. SuzieJoeBob

    SuzieJoeBob NOT a New Member

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    I would send them an email, as this is very strange, especially considering that you have tried everything to fix the 3DS within your power. The Gateway team will also want to know because if this happened to one person, then there is the possibility that it will happen to others.
     
  9. Thunder Hawk

    Thunder Hawk Firefox Master Race

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    Do you still have a problem if you remove the SD card from the system? If the problem still occurs, then your in hot water. I never heard of anything like this happening.
     
  10. Armadillo

    Armadillo GBAtemp Psycho!

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    Maybe something got screwed via updating using a rom with the 1.0 release (no spoofer) rather than an original cart. I'm sure I read somewhere updating via a rom is not recommended (although I can't remember where).
     
  11. Strexils
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    Strexils Member

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    Yep, no dice.
     
  12. irondoom

    irondoom GBAtemp Regular

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    I second thunder hawk that it might be the SD card. Nintendo may have just put your old SD card into the new 3DS so that you wouldn't lose your save data/etc. If it somehow got corrupted it could be causing your issues. I would think Nintendo would have checked that but who knows.

    EDIT: just saw your new reply...no clue then :D
     
  13. Thunder Hawk

    Thunder Hawk Firefox Master Race

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    Did all of this happen after you updated the system using the GW 1.0 fw?
     
  14. Strexils
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    Strexils Member

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    this may still be the issue... assuming all you need to do is put it in once to trigger the glitch... on the old console it still happened when I removed it and restarted etc...

    Nintendo probably did put the old SD card into the new 3DS... My bad I should have checked before I rushed it back to the store.
     
  15. Strexils
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    Strexils Member

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    It was the first thing I did, so by default: 'yes'. But there was a solid week of play before the crashes came.
     
  16. dragonjud

    dragonjud Advanced Member

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    Title of the topic is very inaccurate (for one). This is a single instance of a problem. And anytime Nintendo refurbishes a console, I'm certain it would update your firmware.
    A lot of blaming, but not a lot of detail.
     
  17. KeyLocke

    KeyLocke Member

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    If it's the sd card why not try another card first? If the sd card alone causes permanent damage to the 3DS that is scary

    I agree thread title is misleading :)
     
  18. Strexils
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    Strexils Member

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    sorry the I know the title is a little overzealous, but I wanted to grab people's attention

    I'm not trying point fingers, Gateway have a difficult enough task as it is and I have tried to give as much detail as I can.
     
  19. Schizoanalysis

    Schizoanalysis From somewhere inside the rabbit hole...

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    So you did this by deliberately deceiving us?

    Why would we help you after that?

    BTW, a system transfer requires latest firmware, so I don't see how your console is still on old firmware. Fix up the holes in your story, and stop trying to spread fabricated panic.
     
  20. Strexils
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    Strexils Member

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    From what the manager of the store told me, "they tried to transfer what they could" I got the impression they probably couldn't even perform a system transfer as almost everything was lost.

    I'm really not trying to spread panic, just trying to raise awareness of a potential issue, hopefully it's just isolated to me, but since the Gateway is so new I thought it best to give people a heads up and potentially receive some insight on why this happened.


    Again sorry about the title, but to be fair I have lost essentially two consoles to this and have another month's wait ahead of me (doesn't help that Pokemon X/Y is out now :cry:)