Microsoft changing how Xbox Live Gold and Game Pass subscriptions work in the U.K.

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Following an investigation by the Competition and Markets Authority in the U.K., Microsoft will be making changes to the way it handles automatically renewing subscriptions to Game Pass and Xbox Live Gold. Microsoft will be making the following changes:
  • Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership – making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal; when the subscription will auto-renew; how much it will cost; and how the customer can receive a refund after an accidental renewal.​
  • Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund.​
  • Inactive memberships: Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying. These customers will be reminded how to stop payments, and if they continue not to use their memberships, Microsoft will ultimately stop taking further payments.​
  • Better information about price increases: Microsoft will give clearer notifications of any future price rises, and will ensure people know how to turn off auto-renewal if they don’t want to pay the higher price.​
It is currently unknown if Microsoft will bring these changes to other areas.

The CMA is also investigating auto-renewal practices by Sony and Nintendo, so we will likely see similar changes from them soon. "Other companies offering memberships and subscriptions that auto-renew should take note, and review their practices to ensure they comply with consumer protection law," noted Michael Grenfell, Executive Director of Enforcement at the CMA.

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lokomelo

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takes no skill or effort to put a pop up window on the app / program telling things like "Your subscription will renew in 5 days" or "the service price will change from X to Y next week".
If they don't do that, it is clear why.

Thats simple. its about time you yankees said sorry to the crown and rejoined our empire. The british empire takes good care of our consumers.

:p1ng:

You still feed an useless queen and a bunch of useless nobles in the year of 2022, I bet they don't envy UK at all.
 

Flame

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You still feed an useless queen and a bunch of useless nobles in the year of 2022, I bet they don't envy UK at all.

The Queen is a symbol more than anything. in 2022 every one in UK is living like Queens and Kings compared to most nations... in the UK if you work (not hard) just work. you can make a decent living. is the same in Brazil?

Brazil was never part of the British empire if it was it would have been successful nation. Just look at the former British empire nations.

Less than 0.01 of the tax pay money goes to the Queen in the UK. In Brazil 99% of the tax payer money goes to the top 1% rich.


look at your own nation first.
 

Brendamfrasierlives

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The Queen is a symbol more than anything. in 2022 every one in UK is living like Queens and Kings compared to most nations... in the UK if you work (not hard) just work. you can make a decent living. is the same in Brazil?

Brazil was never part of the British empire if it was it would have been successful nation. Just look at the former British empire nations.

Less than 0.01 of the tax pay money goes to the Queen in the UK. In Brazil 99% of the tax payer money goes to the top 1% rich.


look at your own nation first.

Well not everyone in UK live as kings and Queens, not sure where did you get that from.


British empire nations like India, Gambia, Gold Coast and Sierra Leone? Yeah... So why don't you put out in the clear that you have no idea what the "British empire means?
 

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Well not everyone in UK live as kings and Queens, not sure where did you get that from.


British empire nations like India, Gambia, Gold Coast and Sierra Leone? Yeah... So why don't you put out in the clear that you have no idea what the "British empire means?

member joins from Brazil IP to defend a Brazilian. O.K.

compared to your nation lokomelo. they do.

lokomelo you seem to have a boner for the Queen.
 

Brendamfrasierlives

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member joins from Brazil IP to defend a Brazilian. O.K.

compared to your nation lokomelo. they do.

lokomelo you seem to have a boner for the Queen.

Look I couldn't care less about Brazil nor did defended it. We are currently a piece of shit country with a piece of shit president. My problem is with your historic innacuracy, I actually like your queen and hope she put the prince grandson in charge when she passes because her son is terrible.

Your problem is having said that the great British empire made the world great while failing to.mention that half the middle east conflicts and African issues with developing are entirely linked to the British empire
 

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Look I couldn't care less about Brazil nor did defended it. We are currently a piece of shit country with a piece of shit president. My problem is with your historic innacuracy, I actually like your queen and hope she put the prince grandson in charge when she passes because her son is terrible.

Your problem is having said that the great British empire made the world great while failing to.mention that half the middle east conflicts and African issues with developing are entirely linked to the British empire

https://gbatemp.net/forums/world-news-current-events-politics.290/

use this section for your opinion.
 

Spider_Man

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So basically its an excuse for lazy parents that aren't bothered what their children are doing and use the excuse of, ohh my son did it and I didnt know, its your fault not mine, I demand a refund.

So now uk make it easier for lazy parents and put the responsibility on microsoft to inform idiots that their subscription like any other, will automatically renew unless stated otherwise or cancelled.

Think for the gaming world there are more things important that need enforcing.

Such as Activision actually including its call of duty game on the fucking disc you market it off as and we think we are buying.

Not a useless disc with shit we dont want and be forced to download the shit we do want.
 
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