Maker of Messenger Plus! Live gets done over

[Regiiko]

Original Thread

I find it very ironic that the maker of this add-on would get shafted by the very program he is supporting.

And warning bells ring in my ears ... customer support is not always what it seems ;o (Been like that ever since I was born anyway!)

 

[raulpica]

Glad I just bought one RROD'd XBOX360 out of warranty and repaired it myself.

 

[TLSpartan]

He got a white face plate at the end of it all

 

[nephdj]

he shoud of just bought a faceplate on ebay

some times warrantys arnt worth it for 2dollars of plastic

 

[Regiiko]

I dunno, if I was that guy, I'd take Microsoft to small claims court or whatever for providing bad support.

He'll get all the money he spent, and some compensation for that, at least.

 

[Neko]

Oh men. What a shitty support you guys got there.
Over here (in germany) we have a brialliant support service from MS.
(The 360 of a friend had a RROD. He called them , next day a UPS Man took his box and after about 3 or 4 days a new 360 arrived at his house!

Can't you just buy a black faceplate in a store ? Would be shitty if not!

 

[raulpica]

Oh men. What a shitty support you guys got there.
Over here (in germany) we have a brialliant support service from MS.
(The 360 of a friend had a RROD. He called them , next day a UPS Man took his box and after about 3 or 4 days a new 360 arrived at his house!

Can't you just buy a black faceplate in a store ? Would be shitty if not!

European 360 Warranty Service is in Germany

 

[Psyfira]

The turnaround time on those phone calls is pretty poor. But the rest is standard returns policy I'm afraid; no distance-selling company will replace a defective product without getting the broken one back first. Normally they'd tell you to get a proof-of-postage reciept slip from the post office or use a tracking number (and offer to refund him the extra postage cost), so the only thing you can fault there is MS not telling him to do that. Be thankful that they sent anything at all, twice even, without getting the faulty one back some companies just wouldn't bother. Especially when the blue plate was in perfect condition. And that they've even offered to replace it at all, they could easily have blamed the damage on the couriers to South America and back and left him to sort it out himself.

 

[SavageWaffle]

Dam feel bad for him.

 

[juggernaut911]

XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!

 

[scubersteve]

XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!

Clicking?
like !xobile?
if you dont understand my reference, please look up russel peters on youtube, or some other viral video website...

 

[iritegood]

XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!

Clicking?
like !xobile?
if you dont understand my reference, please look up russel peters on youtube, or some other viral video website...

Explaining jokes abolish anny humorous value they might have.

 

[scubersteve]

XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!

Clicking?
like !xobile?
if you dont understand my reference, please look up russel peters on youtube, or some other viral video website...

Explaining jokes abolish anny humorous value they might have.

Wasn't trying to be funny.
I was looking for an answer.

 

[juggernaut911]

like how arab ppl talk!!

 

[Zarcon]

Well dang...just goes to show that the most reliable help...is yourself.

On a side note, my D&D DM is a member on the forum there apparently...small world, haha.

 

[Dylaan]

Just reminded me to call Nintendo Australia, regarding my replacement wrist-straps... Long story short, turns out that they've been having a delay, should be coming in a week or two. The thing that impressed me was that they didn't outsource their tech support to some third world country! And just out of curiosity, they said they don't sell spare parts (internal), only power packs and sensor bars etc.

 

[kreatosoupa]

M$ Support sucks balls, but he should just have been happy with the blue one. Or krazy glue. Weird dude...

 

[TaeK]

That was a good read, it took him 4 months to get his faceplate replacement and in the end... IT WASNT EVEN THE CORRECT ONE! So to sum it all up, microsoft sent him 2 replacement faceplates that were of the wrong colour within 4 months.

Very fast delivery i must say.

 

[MaHe]

Hey, I would be glad if I even HAD support for XBOX 360 in my country. When I made a call to Microsoft of Slovenia, the lady I spoke to never even heard of the console. They don't even care enough to actually sell it over here, officially. Fortunately for me, the market is expanding and there are tons of german stores being built (next month, MediaMarkt will open up, hopefully), so I'm good.

But still, very, very disappointed.

 

[Prime]

I wish Microsoft would clean up their act.

Their a terrible company when it comes to Customer Service.