Maker of Messenger Plus! Live gets done over

Regiiko

Well-Known Member
OP
Member
Joined
Apr 19, 2007
Messages
332
Trophies
0
Location
Örebro
Website
Visit site
XP
274
Country
Original Thread

I find it very ironic that the maker of this add-on would get shafted by the very program he is supporting.

And warning bells ring in my ears ... customer support is not always what it seems ;o (Been like that ever since I was born anyway!)
 

TLSpartan

Kills threads
Member
Joined
Oct 20, 2006
Messages
2,050
Trophies
0
XP
511
Country
He got a white face plate at the end of it all
laugh.gif
 

nephdj

Well-Known Member
Member
Joined
Apr 13, 2007
Messages
442
Trophies
0
XP
77
Country
he shoud of just bought a faceplate on ebay
tongue.gif

some times warrantys arnt worth it for 2dollars of plastic
 

Regiiko

Well-Known Member
OP
Member
Joined
Apr 19, 2007
Messages
332
Trophies
0
Location
Örebro
Website
Visit site
XP
274
Country
I dunno, if I was that guy, I'd take Microsoft to small claims court or whatever for providing bad support.

He'll get all the money he spent, and some compensation for that, at least.
 

Neko

Been a while.
Member
Joined
Dec 5, 2006
Messages
799
Trophies
0
Age
28
Location
#gbatemp.net
Website
Visit site
XP
326
Country
Gambia, The
Oh men. What a shitty support you guys got there.
Over here (in germany) we have a brialliant support service from MS.
(The 360 of a friend had a RROD. He called them , next day a UPS Man took his box and after about 3 or 4 days a new 360 arrived at his house!
biggrin.gif


Can't you just buy a black faceplate in a store ? Would be shitty if not!
ohmy.gif
 

raulpica

With your drill, thrust to the sky!
Former Staff
Joined
Oct 23, 2007
Messages
11,056
Trophies
0
Location
PowerLevel: 9001
XP
5,713
Country
Italy
Dominik93 said:
Oh men. What a shitty support you guys got there.
Over here (in germany) we have a brialliant support service from MS.
(The 360 of a friend had a RROD. He called them , next day a UPS Man took his box and after about 3 or 4 days a new 360 arrived at his house!
biggrin.gif


Can't you just buy a black faceplate in a store ? Would be shitty if not!
ohmy.gif
European 360 Warranty Service is in Germany
laugh.gif
 

Psyfira

Credit: 0ml. Insert tea to continue
Member
Joined
Dec 31, 2003
Messages
3,886
Trophies
0
Location
England
XP
270
Country
The turnaround time on those phone calls is pretty poor. But the rest is standard returns policy I'm afraid; no distance-selling company will replace a defective product without getting the broken one back first. Normally they'd tell you to get a proof-of-postage reciept slip from the post office or use a tracking number (and offer to refund him the extra postage cost), so the only thing you can fault there is MS not telling him to do that. Be thankful that they sent anything at all, twice even, without getting the faulty one back some companies just wouldn't bother. Especially when the blue plate was in perfect condition. And that they've even offered to replace it at all, they could easily have blamed the damage on the couriers to South America and back and left him to sort it out himself.
 
S

scubersteve

Guest
juggernaut911 said:
rofl2.gif
XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!
Clicking?
like !xobile?
if you dont understand my reference, please look up russel peters on youtube, or some other viral video website...
 

iritegood

Well-Known Member
Member
Joined
May 15, 2007
Messages
759
Trophies
0
Website
Visit site
XP
273
Country
United States
scubersteve said:
juggernaut911 said:
rofl2.gif
XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!
Clicking?
like !xobile?
if you dont understand my reference, please look up russel peters on youtube, or some other viral video website...

Explaining jokes abolish anny humorous value they might have.
 
S

scubersteve

Guest
iritegood said:
scubersteve said:
juggernaut911 said:
rofl2.gif
XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!
Clicking?
like !xobile?
if you dont understand my reference, please look up russel peters on youtube, or some other viral video website...

Explaining jokes abolish anny humorous value they might have.
Wasn't trying to be funny.
I was looking for an answer.
 

Zarcon

.:~Enigmatic Wanderer~:.
Former Staff
Joined
Nov 6, 2002
Messages
2,905
Trophies
0
Location
Toronto, Ontario
XP
543
Country
Canada
Well dang...just goes to show that the most reliable help...is yourself.

On a side note, my D&D DM is a member on the forum there apparently...small world, haha.
 

Dylaan

Well-Known Member
Member
Joined
Jul 5, 2007
Messages
384
Trophies
0
XP
287
Country
Just reminded me to call Nintendo Australia, regarding my replacement wrist-straps... Long story short, turns out that they've been having a delay, should be coming in a week or two. The thing that impressed me was that they didn't outsource their tech support to some third world country! And just out of curiosity, they said they don't sell spare parts (internal), only power packs and sensor bars etc.
tongue.gif
 

TaeK

Well-Known Member
Member
Joined
Jun 27, 2007
Messages
196
Trophies
0
Age
35
Website
d4nart.deviantart.com
XP
186
Country
That was a good read, it took him 4 months to get his faceplate replacement and in the end... IT WASNT EVEN THE CORRECT ONE! So to sum it all up, microsoft sent him 2 replacement faceplates that were of the wrong colour within 4 months.

Very fast delivery i must say.
 

MaHe

one lazy schmo
Member
Joined
Aug 4, 2006
Messages
1,101
Trophies
0
Location
Maribor
Website
Visit site
XP
326
Country
Slovenia
Hey, I would be glad if I even HAD support for XBOX 360 in my country. When I made a call to Microsoft of Slovenia, the lady I spoke to never even heard of the console. They don't even care enough to actually sell it over here, officially. Fortunately for me, the market is expanding and there are tons of german stores being built (next month, MediaMarkt will open up, hopefully), so I'm good.

But still, very, very disappointed.
 

You may also like...

General chit-chat
Help Users
  • No one is chatting at the moment.
  • Veho @ Veho:
    But it doesn't have a speaker or battery.
    +1
  • M4x1mumReZ @ M4x1mumReZ:
    Guess you could fit one in there.
  • Veho @ Veho:
    The contacts are there, and the device already has charge control circuitry, but you have to buy and solder the battery yourself.
    +1
  • Veho @ Veho:
    And that's too fiddly for ole' butterfingers over here.
    +1
  • Veho @ Veho:
    Gimme a finished product please.
    +1
  • Veho @ Veho:
    No rough edges either, I might hurt myself.
    +1
  • M4x1mumReZ @ M4x1mumReZ:
    Nah, I can do it within a few mins.
  • Veho @ Veho:
    Well yes, I suppose you can, but I can't.
    +1
  • M4x1mumReZ @ M4x1mumReZ:
    If it has a USB port, then you could perhaps try connecting a power bank.
  • Veho @ Veho:
    It has USB-C.
    +1
  • M4x1mumReZ @ M4x1mumReZ:
    That should be alright.
  • K3N1 @ K3N1:
    Well that was an owie hit my hand on the oven
  • M4x1mumReZ @ M4x1mumReZ:
    Hope you're alright there
  • K3N1 @ K3N1:
    I enjoy the pain
    +1
  • M4x1mumReZ @ M4x1mumReZ:
    Not weird at all
  • K3N1 @ K3N1:
    Who said I was normal
    +1
  • M4x1mumReZ @ M4x1mumReZ:
    I didn't ask
  • M4x1mumReZ @ M4x1mumReZ:
    It's okay to not be normal, act natural
  • K3N1 @ K3N1:
    Ok just because you told me to
  • M4x1mumReZ @ M4x1mumReZ:
    That's fair
  • M4x1mumReZ @ M4x1mumReZ:
    I'm still bloody waiting for my eBay item to arrive, still haven't because of the *fuck you middle finger* pay strikes.
  • M4x1mumReZ @ M4x1mumReZ:
    Can imagine other people waiting for their Xmas gifts.
  • M4x1mumReZ @ M4x1mumReZ:
    Timestamp to the conclusion https://youtu.be/tAtaIZD0Ebs?t=624
    M4x1mumReZ @ M4x1mumReZ: Timestamp to the conclusion https://youtu.be/tAtaIZD0Ebs?t=624