Maker of Messenger Plus! Live gets done over

Discussion in 'General Off-Topic Chat' started by Regiiko, Mar 3, 2008.

Mar 3, 2008
  1. Regiiko
    OP

    Member Regiiko GBAtemp Fan

    Joined:
    Apr 19, 2007
    Messages:
    326
    Location:
    Örebro
    Country:
    Sweden
    Original Thread

    I find it very ironic that the maker of this add-on would get shafted by the very program he is supporting.

    And warning bells ring in my ears ... customer support is not always what it seems ;o (Been like that ever since I was born anyway!)
     


  2. raulpica

    Supervisor raulpica With your drill, thrust to the sky!

    Joined:
    Oct 23, 2007
    Messages:
    10,656
    Location:
    _____________ PowerLevel: 9001
    Country:
    Italy
    Glad I just bought one RROD'd XBOX360 out of warranty and repaired it myself.
     
  3. TLSpartan

    Member TLSpartan Kills threads

    Joined:
    Oct 20, 2006
    Messages:
    2,053
    Country:
    Australia
    He got a white face plate at the end of it all [​IMG]
     
  4. nephdj

    Member nephdj GBAtemp Fan

    Joined:
    Apr 13, 2007
    Messages:
    442
    Country:
    Australia
    he shoud of just bought a faceplate on ebay [​IMG]
    some times warrantys arnt worth it for 2dollars of plastic
     
  5. Regiiko
    OP

    Member Regiiko GBAtemp Fan

    Joined:
    Apr 19, 2007
    Messages:
    326
    Location:
    Örebro
    Country:
    Sweden
    I dunno, if I was that guy, I'd take Microsoft to small claims court or whatever for providing bad support.

    He'll get all the money he spent, and some compensation for that, at least.
     
  6. Neko

    Member Neko Been a while.

    Joined:
    Dec 5, 2006
    Messages:
    799
    Location:
    #gbatemp.net
    Country:
    Germany
    Oh men. What a shitty support you guys got there.
    Over here (in germany) we have a brialliant support service from MS.
    (The 360 of a friend had a RROD. He called them , next day a UPS Man took his box and after about 3 or 4 days a new 360 arrived at his house! [​IMG]

    Can't you just buy a black faceplate in a store ? Would be shitty if not! [​IMG]
     
  7. raulpica

    Supervisor raulpica With your drill, thrust to the sky!

    Joined:
    Oct 23, 2007
    Messages:
    10,656
    Location:
    _____________ PowerLevel: 9001
    Country:
    Italy
    European 360 Warranty Service is in Germany [​IMG]
     
  8. Psyfira

    Member Psyfira Credit: 0ml. Insert tea to continue

    Joined:
    Dec 31, 2003
    Messages:
    3,887
    Location:
    England
    Country:
    United Kingdom
    The turnaround time on those phone calls is pretty poor. But the rest is standard returns policy I'm afraid; no distance-selling company will replace a defective product without getting the broken one back first. Normally they'd tell you to get a proof-of-postage reciept slip from the post office or use a tracking number (and offer to refund him the extra postage cost), so the only thing you can fault there is MS not telling him to do that. Be thankful that they sent anything at all, twice even, without getting the faulty one back some companies just wouldn't bother. Especially when the blue plate was in perfect condition. And that they've even offered to replace it at all, they could easily have blamed the damage on the couriers to South America and back and left him to sort it out himself.
     
  9. SavageWaffle

    Member SavageWaffle GBAtemp Maniac

    Joined:
    Jan 13, 2008
    Messages:
    1,123
    Location:
    New York
    Country:
    United States
    Dam feel bad for him.
     
  10. juggernaut911

    Member juggernaut911 GBAtemp Slut!

    Joined:
    Jul 13, 2006
    Messages:
    4,153
    Country:
    United States
    [​IMG] XP support sux too, i talked to some indian chick and i couldnt understand her at all (i think she was clicking)!
     
  11. scubersteve

    scubersteve Newbie

    Clicking?
    like !xobile?
    if you dont understand my reference, please look up russel peters on youtube, or some other viral video website...
     
  12. iritegood

    Member iritegood GBAtemp Advanced Fan

    Joined:
    May 15, 2007
    Messages:
    759
    Country:
    United States
    Explaining jokes abolish anny humorous value they might have.
     
  13. scubersteve

    scubersteve Newbie

    Wasn't trying to be funny.
    I was looking for an answer.
     
  14. juggernaut911

    Member juggernaut911 GBAtemp Slut!

    Joined:
    Jul 13, 2006
    Messages:
    4,153
    Country:
    United States
    like how arab ppl talk!!
     
  15. Zarcon

    Former Staff Zarcon .:~Enigmatic Wanderer~:.

    Joined:
    Nov 6, 2002
    Messages:
    2,907
    Location:
    Toronto, Ontario
    Country:
    Canada
    Well dang...just goes to show that the most reliable help...is yourself.

    On a side note, my D&D DM is a member on the forum there apparently...small world, haha.
     
  16. Dylaan

    Member Dylaan GBAtemp Fan

    Joined:
    Jul 5, 2007
    Messages:
    384
    Location:
    Gold Coast, Australia
    Country:
    Australia
    Just reminded me to call Nintendo Australia, regarding my replacement wrist-straps... Long story short, turns out that they've been having a delay, should be coming in a week or two. The thing that impressed me was that they didn't outsource their tech support to some third world country! And just out of curiosity, they said they don't sell spare parts (internal), only power packs and sensor bars etc. [​IMG]
     
  17. kreatosoupa

    Newcomer kreatosoupa Advanced Member

    Joined:
    Aug 16, 2006
    Messages:
    90
    Country:
    Greece
    M$ Support sucks balls, but he should just have been happy with the blue one. Or krazy glue. Weird dude... [​IMG]
     
  18. TaeK

    Member TaeK GBAtemp Regular

    Joined:
    Jun 27, 2007
    Messages:
    199
    Country:
    United Kingdom
    That was a good read, it took him 4 months to get his faceplate replacement and in the end... IT WASNT EVEN THE CORRECT ONE! So to sum it all up, microsoft sent him 2 replacement faceplates that were of the wrong colour within 4 months.

    Very fast delivery i must say.
     
  19. MaHe

    Member MaHe one lazy schmo

    Joined:
    Aug 4, 2006
    Messages:
    1,101
    Location:
    Maribor
    Country:
    Slovenia
    Hey, I would be glad if I even HAD support for XBOX 360 in my country. When I made a call to Microsoft of Slovenia, the lady I spoke to never even heard of the console. They don't even care enough to actually sell it over here, officially. Fortunately for me, the market is expanding and there are tons of german stores being built (next month, MediaMarkt will open up, hopefully), so I'm good.

    But still, very, very disappointed.
     
  20. Prime

    Member Prime GBAtemp Psycho!

    Joined:
    Nov 7, 2007
    Messages:
    3,664
    Location:
    Under your bed
    Country:
    United Kingdom
    I wish Microsoft would clean up their act.

    Their a terrible company when it comes to Customer Service.
     

Share This Page