I sent in a Compaq laptop to be fixed due to manufacturing defects. It's a known issue. They are trying to tell me now that it's "Evaluting Customer Damage" or whatever. In other words, the reason the laptop simply stopped turning on one day is because of something I've done. I know that's untrue because the laptop just sits on my desk and never moves. The only things I've done to it is put in more RAM and a bigger hard drive. But it worked fine since then. Also, my laptop has the same exact problem that a million other people have due to manufacturing errors. So what can I do? I've read some horror stories about them keeping laptops for months just trying to get the issue resolved. I can believe it. So far a "technician" was supposed to call me twice and hasn't. So is there any special number I can call to get me through to the repair technicians, some kind of email, anything I can say? Thanks for any advice!