How to send 3ds to Nintendo for repairs

Discussion in '3DS - Console, Accessories and Hardware' started by kirbymaster101, Jul 25, 2012.

Jul 25, 2012
  1. kirbymaster101
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    Member kirbymaster101 GBAtemp Maniac

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    Hi. This is my first time sending a device to Nintendo so I was wondering how to proceed from here.

    Do I put my 3DS into a box or envelope? Should I remove my decal and Nyko power pak+ What should I say to Nintendo, that my r button doesn't work correctly? And how long would it take for the repairs if I send it from Toronto?
     
  2. 3bbb7

    Member 3bbb7 GBAtemp Advanced Fan

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    take off all non nintendo liscenced products and just say my r button has issues.

    One time i sent in my wii and they got it back fixed in under a week.
     
  3. kirbymaster101
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    Member kirbymaster101 GBAtemp Maniac

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    I have never sended a letter before but I have a postage right near my house so do I just put my 3ds into an evelope and send it. Also do I stilll have warranty, I bought my 3ds at decemeber 2012?
     
  4. Fishaman P

    Member Fishaman P Speedrunner

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    1) Contact tech support and get the shipping label.
    2) Remove EVERYTHING that's normally removable. That means take out any games, the SD Card, stylus, screen protectors, decals, and put the normal battery back in.
    3) Put it in any old unmarked cardboard box.
    4) I don't know how it works in Canada, but in the United States you MUST send it via FedEx.
    5) Hope for the best!

    If anything goes wrong (like they deny your warranty) then they'll contact you through phone or email.

    EDIT: If you bought your 3DS last December, time-wise you still have a warranty. But if Nintendo finds out you used the PowerPak+, they'll probably deny it.
     
  5. kirbymaster101
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    Member kirbymaster101 GBAtemp Maniac

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    Gulp. Anyway to trick them I havent used th powerpak+?
     
  6. pokefloote

    Member pokefloote GBAtemp Addict

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    They can't tell, I've used it both times I've used my warranty and they've never done anything about it.
     
  7. kirbymaster101
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    Member kirbymaster101 GBAtemp Maniac

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    Just wondeing why I should remove my sd card? I mean dont they need it for to transfer my saves and stuff if the device needs to be replaced?
     
  8. Fishaman P

    Member Fishaman P Speedrunner

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    Nope, they use their own special devices. Besides, if they replaced your device, wouldn't the device deny your stuff on the SD Card because "it's someone else's purchases"?
    Luckily, the way they do it keeps EVERYTHING intact. Except sometimes parental controls :D
     
  9. The Milkman

    Member The Milkman GBATemp's Official Asshat Milkman

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    You need to take the SD card out because legally after you use it, its considered private property and they cant resell or even send it back to you, they have to throw it away.
     
  10. kirbymaster101
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    Member kirbymaster101 GBAtemp Maniac

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    if i take away my stylus would they give me another one?.....
     
  11. goemon_guy

    Member goemon_guy GBAtemp Regular

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    They won't give you a new stylus, or any new peripherals.
    Just the new 3DS in a generic box.
     
  12. dicamarques

    Member dicamarques Definitely not Bruce Wayne.

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    Wrong :P I sent my DSi in barebones twice (only the console itself, without battery, stylus and SD) and got back the dsi with a stylus, battery and battery cover, so now i have 3 batterys and batterys covers. Tho i sent my 3DS 3 Months ago the same way and i didnt got anything new :(
     
  13. kirbymaster101
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    Member kirbymaster101 GBAtemp Maniac

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    Im srry to sound annoying. But am I suppose to wrap around the cardbaord box with tape to keep it tight and to make sure the 3ds wont fall down? Maybe I should read or watch a video of hwo tosend things thoruhg Fedex
     
  14. Jarathaxe

    Newcomer Jarathaxe Member

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    I recently sent my 3ds in for service. And you should make sure it's well padded in the box you're shipping it in. And that it can't float around inside the box. Take up all extra space with bubble wrap/newspaper/packing peanuts. Whatever works. And yeah, I'd seal up the box well with regular packing tape. After that affix the shipping label from Nintendo send it out and wait. good Luck.
     

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