What is the game?
Not all games use the sappy sound format which most tools for GBA audio ripping are built for, and occasionally the game devs might have stretched what the sappy sound engine normally did and that frustrates some tools. A variety of alternative audio formats have been seen (everything from tracker/sequenced formats to somewhat close to the hardware formats), some of them are known and can be worked with but many are unknown and you might have to learn to hack to get them out, else use an emulator and loop back the audio or something.