Gateway will fix any bricked 3DS for free, as long as you're not lying!

Discussion in '3DS - Flashcards & Custom Firmwares' started by Soul_Alchemist, Jan 16, 2014.

  1. Soul_Alchemist
    OP

    Soul_Alchemist Advanced Member

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    I too, was concerned about the possibility of my 3DS actually bricking after using only original GW software, however, on GW3DS' official support forum they posted this:

    ___________________________________________________________________________
    [​IMG]
    garyopa
    [​IMG] Maxconsole Administrator

    For those claiming they are LEGIT brick, here is what to do:
    "First of all, we want to reinsure you that all Gateway users will receive full support. We care about our customers.

    Exceptionally, the tone of this normally standard support request email might be a bit harsh because of the abuse claims made by clone producer staff pretending of bricks, which were proven to be just part of their marketing plan to make customers believe we also have issues with console bricking. To be clear, we already had dozen of claims which just were proven to be fake. Unfortunately this cost us time away from doing what we do best, bringing you constant updates to make your Gateway experience better and better.
    We still answer every single request to be sure no genuine Gateway user is left out.

    If your console is bricked, and you only used the files we provided on our website, then it is almost certain this is not related to Gateway, but we will gladly help you to thank you for your support and purchase. We mean it was probably just an accidental bricking, like it happens sometimes for mainstream Nintendo 3DS users or any device in fact who do not user any accessoryt. But we will fix it for you, gladly.
    We will send you back your console repaired - most of the case - or a brand new console.

    As you can imagine, we can read any Nintendo 3Ds like a book. If you send us a console that was bricked any other way - most likely using a clone product (MT card, 3DS Link, R4i 3DS etc.) - we will instantly see it, and you will be required a $100 shipping and handling fee to return your bricked console.

    ***
    IMPORTANT: ALL returns must include your Nintendo 3DS, GATEWAY RED CARD and your SD CARD. Any incomplete return will be handled as above, with a $100 shipping and handling fee to return the console & accessories.
    ***

    To send us your console, Gateway and SD card, please contact your vendor, and email us the tracking number and vendor's name. We will handle the rest.

    Again, we want to apologize for the harsh terms of this email. We normally provide friendly and quick support. But the clone team is a very organized mafia which uses dozens of fake Gateway users to pretend their problem are theirs. We hate to make it complex for you, but their actions force us to act this way to find the right balance between proper support and still being able to work on updates to keep Gateway moving forward.

    Thanks for your understanding! Again, we stand by you, and look forward to much more to come from us. First being sending you back your console good as new!
    So again it shows the GW team does infact care.. [​IMG]"
    ___________________________________________________________________________

    So, you should contact them if you have problems. Also, it would be good for everyone if you have a 3DS bricked by GW and posted your whole story here (including the shipping process, etc). It would be in everyone's interest to know if Gateway is lying, or not. Thank you.
     


  2. inuyasha555

    inuyasha555 GBAtemp Regular

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    As you can imagine, we can read any Nintendo 3Ds like a book. If you send us a console that was bricked any other way - most likely using a clone product (MT card, 3DS Link, R4i 3DS etc.) - we will instantly see it, and you will be required a $100 shipping and handling fee to return your bricked console.

    I wonder how they would actually find that out.
     
  3. redkeyboard

    redkeyboard GBAtemp Advanced Fan

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    So far they're claiming they'll fix the 3DS, let's see if they actually do.
     
  4. Yepi69

    Yepi69 Vivid and busy gamer

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    Most likely they have NAND reading tools and other tools you can use on a 3DS, they made a flashcard for the 3DS most likely they had to search the NAND for exploits as well.
     
    the-green likes this.
  5. inuyasha555

    inuyasha555 GBAtemp Regular

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    We'll need a genuine Gateway bricked user though, not some clone or person lying about being bricked.
     
    cateater1 likes this.
  6. redkeyboard

    redkeyboard GBAtemp Advanced Fan

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    Right, and if a legit user got bricked and Gateway denies them, everyone on this forum that's up Gateway's ass will of course assume Gateway will never lie and it was the user who was lying.
     
    LeSnake, T Link7, UltraMew and 9 others like this.
  7. morvoran

    morvoran GBAtemp Regular

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    I'm going to bet that they won't be doing any repairs as there are no legit bricks caused by using Gateway's official launcher. Seems that a lot of clone users are going to be out of $100. Hopefully with all this extra income, Gateway can hire somebody to help with updates, so we can get multirom support and other nice features quicker.
     
    cateater1 likes this.
  8. osirisjem

    osirisjem Wii U: Y U No Sell ?

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    Obviously r4i can't do this ... as they know nothing about 3DS ! haha.

    The clone carts are doomed.

    Which they probably are.
     
  9. inuyasha555

    inuyasha555 GBAtemp Regular

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    And you can't exactly ask Gateway for proof either because then people would know what to change to make it look like they never used a clone.
     
  10. Ryukouki

    Ryukouki See you later, guys.

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    Honestly, if it were me, I'd not send it in. It might technically be cheaper to buy a new console. Shipping to China is an absolute nightmare and the bill could easily be $50+ for the label alone. Not to mention if it turns out it's not legitimate you're out on a 3DS and your chip. I'd be wary of this and wait for a bit before you make your decision.
     
    vayanui8, EZ-Megaman, tjexp and 5 others like this.
  11. osirisjem

    osirisjem Wii U: Y U No Sell ?

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    Add this to your Comparison review please.
    Obviously Gateway is stepping up to the plate here.
     
  12. Ryukouki

    Ryukouki See you later, guys.

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    I'll modify details later if I get the time to do so. Kinda busy at the moment. :mellow:
     
  13. osirisjem

    osirisjem Wii U: Y U No Sell ?

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    Quick to pounce on Gateway, Slow to reward.
     
    morvoran likes this.
  14. Ryukouki

    Ryukouki See you later, guys.

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    You seriously need to lay off. I can update the material as I please.
     
  15. Relenting

    Relenting Advanced Member

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    Quick to applaud on Gateway, never to criticize.
     
  16. osirisjem

    osirisjem Wii U: Y U No Sell ?

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    Good one :)

    I'd applaud Gateway's competitors, if one ever came along.
     
    cateater1 likes this.
  17. untok

    untok GBAtemp Regular

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    Hmm i tought someone mentationd they are in France. This mail make me wonder they have tool to repair bricks something different than hw mod sd backup restore method?
     
    SuzieJoeBob likes this.
  18. Axel Killer
    This message by Axel Killer has been removed from public view by p1ngpong, Jan 19, 2014, Reason: spam.
    Jan 17, 2014
  19. inian

    inian Member

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    So, they don't even ask for backup of nand on file? Apparently sure, that the nand is intact, and something else is broken...
     
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  20. Ryukouki

    Ryukouki See you later, guys.

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    Even so, shipping internationally is ballsy expensive for international shipments. :P
     
    gamefan5 likes this.
  21. ELok

    ELok GBAtemp Regular

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    They are not paying the shipping?

    could someone give an approximative of the price of the whole shipping process?