They probably don't want to release anything with any sort of bugs. Don't you remember their bricking incident? That wasn't good for their image. They probably want to ensure that the cart is flawless before they allow it on the market, so that they don't get flak for it. Gateway has shown that keeping up support is a priority to them, so they obviously care about their consumer base.
Correct me if I'm wrong, but I believe the bricking incident was a part of an anti-clone measure to prevent people from stealing their work. Also, if support is a priority to them, they should stop giving us emails that don't explain to us what exactly the heck is going on. I feel like I spent $70 on nothing right now. They need to be more transparent about this...
