Just wondering what your experiences of using GameYeeeah are.

I recently ordered from them but fell foul of the bug/feature in their ordering process - once you have completed payment if you don't return to their website then the order isn't created.

After the event I noticed that they have a FAQ describing exactly this - too bad they don't fix the issue or warn you during the ordering process.

Anyway, my main concern is the lack of support I'm getting.

I emailed immediately, explaining what happened and giving details of my order and that payment had been taken.

They responded saying that I would have to reorder.

I emailed back stressing that payment had already been taken so if I reordered I would end up paying twice.

They responded saying that they would pick up the order and send out the goods - no need to reorder.

I emailed stating that I still couldn't see the order and asking how I could tell when it was despatched.

They replied just telling me to RELAX but without answering any of my questions.

I then emailed stating it was all very well telling me to RELAX but all I had to date was details of my payment but no confirmation that an order has been created - nothing in my account, no Order Number.

To which they replied with one word "GREAT"


Now perhaps I am worrying over nothing but the only thing I'm certain of is that payment has been taken. The only positive response I have had is that "they will spot my payment and send the goods". Other than that, the replies have been unhelpful, evasive, rude and scarcastic.

Has anyone else been in this situation?

Are GameYeeeah reliable - can I rest assured that I will get what I ordered?

I'm assuming that they won't ever create an order or give me a Order Number because they are being so evasive about it - is it just a matter of waiting to see if something turns up?

Thanks,

Nigel

 

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yeah, i was thinking of ordering from them yet was put off by all that 'need to re visit the site' stuff.

Didn't really get it...

 

@grifter

This is what the bug is.

When you have gone through the checkout and selected the Payment method, you are then taken to the Payment system.

When you have completed the payment ther is a button which says something like 'Return to Store'.

This is typical of many online stores but of all the ones I have tried before, that was the end of the process and the 'Return to Store' is optional - sort of like 'Continue Shopping'.

This is NOT the case with GameYeeeah. You HAVE to press the 'Return to Store' button.

If you don't then GameYeeeah take the money but don't create the order.

There is no indication that you must press the 'Return to Store' button.

I only found out when I read the FAQs on their Forum.

It would be better if they fixed this 'feature' or at leaset warned you about it during the payment process.

The annoying bit is that once the order process has failed, GameYeeeah apparently do pick up the request and send the stuff out but they do not create an order or give you an order number so you have no idea how it is progressing.

Oddly enough, my wife placed an order later and forewarned she pressed the 'Return to Store' button. It didn't return her to the store but instead gave a 'Payment Failed' message. However, in her case the payment hadn't failed and the order was created properly.

As long as you don't make the same mistake as me everything seems to work reasonably as it should.

Cheers,

Nigel

 

@silverspoon

Thanks for the help.

It's not that I'm disatisfied with GameYeeeeah as such - from what you guys have said it sounds like the order will get picked up and sent to me.

It's more the frustration of not being to see my order or how it is doing and the bewilderment about why GameYeeeah are so evasive.

I just can't understand why they can't drop me a mail saying "Don't worry we have your order, the number is xxxx, and it was despatched this morning".

To be honest I'm shocked that a company that has been paid will avoid telling the customer anything about his order.

But thanks again, hopefully it will help.

Cheers,

Nigel

 

Good to hear.

They're based in Hong Kong, and they offer both airmail and DHL shipping. The latter takes 2-3 days to arrive.

 

same here i just used different mods stores, there are tons of em.. i got my R4 from modchipstore, my EZFlash 3 in 1 from echostore and more stuff from bamboogaming and kickgaming, then echostore again, xD LOL lots..

EDIT: again** ive been listening to Rise "Against" so yeah, i spelled Again wrong,

 

erf, i didn't get the 24 micro sd card readers : http://www.gameyeeeah.com/forums/viewtopic.php?t=1509