EZ-FLASH OMEGA wrong cart case notice

Your team is really on the ball lately. Great job! I’ve had your ezflashIII since 2004 and am still using it for all my gameboy advance needs. Fantastic support.

 

Update 1: They replied and said that they will check with the technician if all items are omega or not, hopefully they can resolve the issue
Update 2: They said they will send the correct Omega cart with DHL, will report back when it arrives
Update 3: Correct one arrived today from stargate with dhl express. With correct cart case

 

I recommend you purchase from the GBATemp Sponsored shop. Even if they aren't officially listed by EZ-Flash, they have great Customer Support and they've done a great job making sure your purchases are accurate before shipping. Also contact the reseller and inform them of the mistake, with the images to show them. They should fix it if they are reputable.

Edit: I just attempted to go to the site you purchased the Omega, and the site is close, which is not a good sign. If you used paypal, you might be able to contest the charge and get your money back. If Credit Card, might be able to as well, but it might be a lot harder, if not impossible.

 

They're still online for me (link from above), I paid with PayPal but I will wait for a reply from them before I contest the money
If they cant fix, I will order from GBATemp Sponsor

Update 2: They said they will send the correct Omega cart with DHL, will report back when it arrives

 

Wow, that's a dick move. Thanks for sharing, I hope they didn't scam too many people.

 

They replied and said that they will check with the technician if all items are omega or not, hopefully they can resolve the issue
Update 2: They said they will send the correct Omega cart with DHL, will report back when it arrives
Update 3: Correct one arrived today from stargate with dhl express. With correct cart case

 

I think that's a tad too quick. Errors can happen, from technical to human, and the only way they can destroy a reputation is if they refuse to fix a clear mistake. If they can fix it, then the only reputation they have harmed is their own. If they can't get it replaced, then hopefully they can give a refund or something to resolve it in another way.

BTW, have you looked into adding NDS-Card as a listed reseller?

 

i clicked in the link for the store and says the site is closed ;O;

 

weird, though. It's open for me. Maybe they are region blocking?

 

Edit: You may be right. I'm using a VPN with DNS changing to check, and I got on the site connected to a German based VPN server.

 

nope. Just tried it with Edge and I can still reach the site.

 

Gotcha. I just updated my post, talking about using a German based VPN server to connect. I can only see the site when connected through there. Anywhere else, and it's as if the ISPs are blocking it.

 

Wait with deleting them, I think it is an honest mistake since I have ordered from there Dutch site and it arrived yesterday. Works perfectly and even with the right Lite case.

 

Correct one arrived today from stargate with dhl express. And cart case is correct too!

 

that's great to hear. I hope that was the only incorrect shipment they delivered.

 

Bought the Omega at launch, but don’t remember from whom. At this point, any chance I can get the replacement case?