Ebgames wont let me return my broken ds

Discussion in 'General Off-Topic Chat' started by emoo55, Oct 15, 2007.

Oct 15, 2007
  1. emoo55
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    Banned emoo55 Banned

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    Ok heres the story. My bro broken the henge of the ds lite. the thing thats covering the lite. So I tried to return it with my 1 year warranty at ebgames and they said it has to be a defect with it like pixel mess or ds wont turn on. So i tired to super glue back the
    henge, now its worst. What can i do? Can they stop me from returning my ds lite or are they scamming me? Or am I doom with a broken ds lite. Oh btw the top screen is now just white when u turn it on. The bottom is fine. Also I live in Canada. Please help me the warranty end this month!
     
  2. jumpman17

    Former Staff jumpman17 He's a semi-aquatic egg laying mammal of action!

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    You need to read what you are buying. What you need is accidental coverage. I know the plans we sold at Staples covered that but not all plans do. Accidental damage usually isn't covered though.
     
  3. Renegade_R

    Member Renegade_R Audio/Video Expert

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    Yes they can. Physical damage is something that is not related to a manufacturer defect. You did that damage...hence it is not covered under any warranty.

    You are doomed unless you contact Nintendo and try to convince them you deserve it...but tough luck really...scrounge up the money and buy a new one. So stop bothering the EBGames guys as they are not scamming you...they simply cannot take it back.
     
  4. Hiratai

    Banned Hiratai I'm like *tick* *tick*

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    Dude, just leave your Ds on for days, running on AC power. Burnt screens, ftw.
     
  5. emoo55
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    Banned emoo55 Banned

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    Theres 2 problem now! I said the top screen doesn't work and thats not my fault but the henge is broken. I tried to fix the henge bc it still worked but then i realized when i turn the ds lite that the top screen doesn't work. Any thoughts on that?
     
  6. TanookiSuit

    Member TanookiSuit Game Reviewer/Writer -- formerly Vampire Hunter D

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    Funny I distinctly remember being lied to then on the original DS and GBA SP in the day. They said the warranty basically covered anything short of theft as long as you had the original serial # still on the unit when returned.


    Also didn't Nintendo kind of admit the crack was an issue and was doing replacements for that sometime in the last year?
     
  7. emoo55
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    Banned emoo55 Banned

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    Vampire Hunter D Thats what they told me! Do I have to pay for anything if i send it to Nintendo ?
     
  8. jumpman17

    Former Staff jumpman17 He's a semi-aquatic egg laying mammal of action!

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    The top screen probably doesn't work because your brother broke the hinges and probably tore a wire somewhere. Did they give you a brochure when you bought the plan?
     
  9. Renegade_R

    Member Renegade_R Audio/Video Expert

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    As long as there is physical damage, the warranty is void. Call Nintendo's tech support and see what happens...you're not gonna be able to return it to the store at this point.
     
  10. nintendofreak

    Member nintendofreak Around. Shoot me a PM.

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    i would call up Nintendo and say something like this...

    you: Hi, my DS lite broke at the hinge, i heard there was a problems with the DS'es breaking at the hinge... Its still under warranty, i bought it less than a year ago.

    Nintendo Rep: How bad is it broken?

    you: Its dangling by the guts. I opened it up, and it just cracked. (break out crying)

    NR: its ok, we can replace it.


    [​IMG] It should work.
     
  11. juggernaut911

    Member juggernaut911 GBAtemp Slut!

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    ya... gradually gets worse after a crack! [​IMG]
     
  12. emoo55
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    Banned emoo55 Banned

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    Nope they did not. Just have me a recite thats says 1 year warranty. So do I have to pay anything to Nintendo? Shipping fee or anything?
     
  13. Mewgia

    Member Mewgia drifter

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    My DS's hinge broke (it was not my fault, it randomly care apart - if you were on #MKDS-tournament for the first round of Gamerman's mkds tourney, you would know) I called Nintendo up and they tried to push a $50 repair fee onto me because it was apparently my fault.
    I talked my way out of that one, convincing the guy that it was a defect, and my DS is on its way back to me, completely free of charge.

    ...you might have been able to do that had not you superglued it back together, now i am not so sure.
     
  14. Calogero91

    Member Calogero91 Gamertag: Calogero91 add me.

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    so just break it.
     
  15. Deadmon

    Member Deadmon A Temper

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    My friend once got that old Superpass and broke the spring inside the DS slot. Warranty passed for him.

    Where do you live emoo? Toronto?
     
  16. ZeWarrior

    Member ZeWarrior TheWarrior

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    Tell her that and the Nintendo Person will say '' Sorry buy you opened the product thus voiding the warranty. ''
     
  17. Linkiboy

    Member Linkiboy GBAtemp Testing Area

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    I assume by "opening it up" he means unfolding it.
     
  18. emoo55
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    Banned emoo55 Banned

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    I live in Windsor.
     
  19. Golds

    Member Golds Old Member

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    it only cost me 5 bucks to send my broken hinge into nintendo
    then they sent me a referb one that had dead pixels that they changed that one for free.
     
  20. nintendofreak

    Member nintendofreak Around. Shoot me a PM.

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    what he said
     

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